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Contact Center Agent receiving Zoom Phone direct number calls

We are getting ready to go live with Contact Center/Zoom Phone and have run into an issue during our testing that I'm hoping has a solution: All of our Contact Center Agents also have Zoom Phone direct inward number (DID) lines assigned to them, as w...

Configuring Date/Time Ranges for Automated Reports in Subscription Center

Hello! I am currently working on configuring daily automated report emails in the Subscription Center. After multiple types of test reports, it seems that I am unable to select which date/time range the data should be pulled from and am only able to ...

Zoom Contact Center Call Flow Design

I am trying to configure the interruptible message within a call flow: Example"We apologize for the delay, Press 1 to leave a voicemail or press 2 to continue to hold for the next available representative."

International Contact Center

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this...

How to play variable wave file in Flow Editor?

I want to play dynamic information in Flow Editor (not using TTS).For example, I need to play "Your ticket number is 1234567890". I will pre-recorded the digit prompts. Then, I want to use Flow Editor programming to play the digit prompt according to...

Can I answer contact center queue calls with my smartphone, not just my desktop?

We currently switched to Zoom Contact Center. I used to be able to get queue calls on both my desktop and my android phone Zoom App. This was very nice, when I couldn't be near my desktop. Is it still possible to be a part of our company queues, but ...

Assigning Task Record Type to Salesforce / Contact Center

Is there a way to assign a specific task record type for use by Zoom Contact Center in Salesforce? Also, can I assign a different task record type for use by different profiles? Thanks,Steve

Adding contacts and accounts for a call

When a call comes in and i have multiple contacts with that number, a search screen pops up showing contacts, cases and other records related to that phone number. Is it possible to select a contact from that search screen to add it to the call engag...

Using Zoom Contact Center in Salesforce to generate cases from calls

I am new to the Salesforce Zoom integration.Everything is installed and configured but using the Zoom Contact Center (ZCC) is a bit of a challenge.When I make outbound calls from ZCC, if I use engagement to set the contact and account and enter a com...

Problem in integrating zomm sdk to my application

I am using Zoom sample web sdk which contains modules and files but i am not able to include those files in my vue js project as it contains various script links

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Contact Center Agent receiving Zoom Phone direct number calls

Configuring Date/Time Ranges for Automated Reports in Subscription Center

Zoom Contact Center Call Flow Design

International Contact Center

How to play variable wave file in Flow Editor?

Can I answer contact center queue calls with my smartphone, not just my desktop?

Assigning Task Record Type to Salesforce / Contact Center

Adding contacts and accounts for a call

Using Zoom Contact Center in Salesforce to generate cases from calls

Problem in integrating zomm sdk to my application

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