Webinars

HI, I upgraded to Webinar so I could collect payment upon registration. I see the Paypal receipts for who signed up, but my webinar is not showing up on my profile. I see it as a meeting, but that is different than a webinar. What am I missing? Also, the meeting setup does not show the people who paid via PayPal. HELP!

I had an event on 30th May which i had two external attendees hosting the session as our experts.  I have checked everything and all appears to be correct.As they couldn't join and the audience was in excess of 1000, the event was cancelled, can you tell me why they were unable to join as a panellist and were held waiting as an attendee only.I need to reschedule and can't have the repeat issue! Thanks 

I want to host a webinar as I have done previously. The feature does not work, and it want tme to open OnZoom. OnZoom is only open for few people in the USA. I am paying for webinars, and now I can not use the feature. What is going on?

When we have people register for webinars, they get an email confirmation and reminder emails with a link to the webinar. Is that a link specific to them and their registration? Does the reporting change if they use a generic Webinar link rather than their "personal" webinar link? We want the most accurate reporting based on each person who joins, including if they're not logged into Zoom, and we don't want them to have to enter their information again if they've already registered. Sometimes we send out the generic webinar link in a reminder email but I'm trying to figure out if that's messing up the reporting or defeating the purpose of registration. 

 Hello, I'm organizing a zoom event and we have over 100 people registered.I have a meeting offer for up to 100 people and a webinar offer for up to 500 people.I'd like to know if I can convert the session to webinar mode.I can't do it despite the tutorials explained on Zoom. ( I don't see anything on my platform)Can you please help me ASAP?    

Hello,I am a member of the marketing team and currently planning a Zoom webinar. My Zoom account is corporate, where I am listed as a member, not the owner. This might be why I cannot view participant email addresses in the reports. Additionally, my lack of administrative privileges prevents me from linking Zoom to other systems.I've compared my private (individual/owner) account with my corporate (company/member) account. With my private account, I can create apps and connect to webhooks, which are not possible with my corporate account. However, my private account is not a Pro account, so I am unable to access reports or achieve my objectives.I understand that corporate accounts have various restrictions, such as not being approved to 'collect email addresses from respondents'. It seems there are many measures in place that prevent me from collecting comprehensive webinar data. Could you advise on the type of account I should consider?Also, my team need

We hosted a webinar on 31st May, 2024 we faced multiple technical issues the webinar had around 150+ registrations and around 100 attendees. The problem started 4 minutes after the webinar started:1) The attendees were automatically being moved to blocked/denied tab and this was happening continuously that me and my team were unblocking the attendees but again they were getting blocked. 'It was showing the host has kicked you out of the meeting' to the attends2) Then the panelists were also removed from the webinar again and again, panelists camera video was also acting up, the slide deck that was being presented also started to have issues, the attendees in the middle of the webinar moved as Panelists and from 100 attendees the number gradually dropped to 10  because of constant blockage of the attendees, although we were continuously unblocking.We have been conducting webinars for past 3 ye

Hi there,I am facing the issue that the "Breakout room - Webinar" option in the menu Admin -> Account Management -> Account Settings is not showing up, so there is no way to turn it on.Any ideas?

Hi there! I have alternate hosts set up for my multi-session Zoom event. We are doing some testing at the moment ahead of our event on 18 June. An alternate host should be able to start the backstage of an event, however that option is not showing for our alternate hosts. It is important that multiple people have the ability to start a session. How do I ensure that is possible? Is there a certain time frame when they can start it? Thanks for your help!

We are hosting an event for the general public that is paid.  However, there is one group of people who we want to provide free access to the event and the recordings of it for the next year as a part of a package they have been sold.  Is there a way for us to create a code that only they use which gives them free access? Or a link we can create which would allow them to attend live, as well as to see the recordings later? 

I am using Teachable for professional training and coaching sessions. Teachable has an app for Zoom that allows for seamless integration. I can schedule a Zoom meeting for my students and the session and recording automatically upload into the Teachable Session.  The problem is that each event has a unique Zoom Link. Is there a setting where the Zoom Link could be the same for every session?  

I am having technical difficulties with my zoom webinars, I want to connect with the Technical Support Engineer of my account. How can I do so? 

Good morning,Our company holds roughly 30 webinars a year. This year, we are using HubSpot as our overall sales and marketing CRM and platform.What I'd like to know is, how can we make it where if a HubSpot form is filled out it simultaneously fills out and registers the person for the Zoom webinars? This way, the user won't have to click "Register" again when he gets to the Zoom registration form.

Hello, I'm new in webinars admin. I did a practice with my client and agency today and we were connected with 5 computers. All of them viewed panelist desktop sharing very well, but only three viewed panelist camera and sharing video good (two via LAN and one via WiFi), two of the viewed very poor. We checked the band speed of those with problems and they were good (speed test showed 600 Mbps, both via WiFi). The only common part of the two that had problem with video quality is that they have quite old computers, but what I don't understand is why they viewed desktop sharing of the panelist good and webcam/video sharing poor.Can you help me to understand why someone had problems and someone not, considering that is not a band speed problem? Thanks a lot!

I created a Zoom meeting with required questions that have to be answered by attendees when registering for the event.  I also created the same event in Eventbrite.  After connecting to Zoom from Eventbrite and specifying the meeting I want to attach to, an error message is displayed by Eventbrite  directing me to disable the required questions before the connection can be established. Disabling the required questions is non-negotiable since the a larger number of attendees will be registering using the Zoom registration link,  and we need to capture the lead information.  The Eventbrite "event" is configured with a maximum of only  25 tickets. Question:  Is there a workaround to this issue to allow Eventbrite registrants to be automatically registered in Zoom through the integration? Additional Info: I attempted to use Zapier but in setting up the Zap,  Zapier is requiring m

Hi, I am hosting a webinar this week and need to work out how I can show several panellists while on a screenshare in Zoom Webinar. I know it can be done as we have previously oursourced to a provider to run these events and they had their settings to there was a gallery of our Board members that could be seen even while screensharing slides. Our Board expects to be visible to our shareholders during the meeting.  I tried it today in a practice but when the screenshare is on, attendees can only see the speaker/person I spotlighted. Help!

I am a marketing team member and I organize webinars using Zoom. I want to know who joins the seminars, so I need to collect information about the audience who attend the meetings. However, my Zoom account is a standard workplace account, not an administrator account, which means I’ve failed to create apps or use webhooks, and I can't connect to automation tools like Zapier. I’m out of ideas, so could you please suggest a way to do this?

Hello, I need a stream for 8 days a year, each up to 14 hours per day, with up to 500 participants and extremely low latency (live auction) like dolby.io. The stream should transmit both video and audio. The stream for viewers should be integrated into a website as an iFrame. Viewers should be able to watch the stream without registering for Zoom. Which package do I need?

I need to have a poll question after each speaker.  Is it best to have 3 separate polls or can I create 1 poll with 3 questions? Thanks! 

I understand from a previous thread that if I transfer the webinar license to another user on the account, the last user will not have access to their upcoming or previous webinars, including reports. And that this will not affect any cloud recordings. I'm okay with that and thrilled it can be transferred without disrupting upcoming webinar links and past cloud recordings.   Now, I must free up my user account for meetings and transfer the webinar license to another user. Does anyone know the steps to do that? 

Hello! I used the Production Studio for the first time today for a webinar -- mostly to incorporate a branded wallpaper and better layout for a shared screen and speaker video. It looked really good for me in the Production Studio preview and live screens, but the whole screen (wallpaper, slides, speaker video and name tag) looked distractedly blurry for a co-worker who jumped in the webinar as an attendee. Same deal for the Production Studio version of the recording, which apparently only had a 640x360 frame width/height. Has anyone else experienced anything similar or have an idea why the recording and attendee view turned out so blurry? I thought maybe it could have something to do with the resolution of the wallpaper but was coming up empty on any other theories. Thanks in advance for any help or insights!

I routinely use tracking links when setting up a webinar each month, and I share only these tracking links to potential registrants. Yet each month (out of typically about 200 attendees) a small number - 1 to 3 each time - show no source link in the attendance report: the field is blank.  Can anyone explain how this might arise?

I get the message my webinar is for US residents only and don't see where/how to change this, please support 

The alternate host meets all the license requirements and prerequisites.   In past webinars this year I have been able to add this person, but at times an error message "only paid users can be added as an alternative host".So, this issue seems to be intermittent, but I need to add this person to future Webinars.  

When I generate a Registration Report, it shows everyone who attended signed up within a 15 minute period before and after the start date and time of the webinar? I would think it would show the actual registration dates. What have I misconfigured? Or is this the way it's supposed to look.ps.. I have tun the attendee report as well, and it's different th