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Newcomer
Jun 12, 2025 5:43 PM UTC
Solved

How do I disable AI Notetakers (otter.ai, read.ai, fireflies.ai, etc.) from joining our meetings

Been running into this issue for several months and everything I have tried has not worked. I have Only authenticated meeting participants and webinar attendees can join meetings and webinars turned on in the Account Settings. I have Read.ai, Otter.ai, Fathom.video blocked as domains. And I have Only authenticated users can join meetings from Web client turned on.

Yet every meeting we have I have to kick several of these AI notetakers from our meetings. We don't want to have turn on Waiting Room for every meeting.

As an admin can I not stop these from joining all the time?

MGSR
MGSRAnswer
Community Manager
Sep 21, 2026 9:47 PM UTC

Hi Community Members,

You can check out @ExpertswhoJohn’s best answer in this post. 

20 replies

Explorer
Jun 13, 2025 2:52 PM UTC

Apologies as not answering. I have the same question and frustratingly the Zoom bot tells me to do something that doesn't exist or I cant find:

Account Management/Account Settings/AI Companion/Toggle off Allow AI Companion to Join Meeting. CANT FIND THE TOGGLE OFF OPTION

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Explorer
Jun 19, 2025 9:23 AM UTC

Had a response from Zoom and they have suggested:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).
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New Member
Sep 29, 2026 6:16 PM UTC

I DO NOT see MANAGE button anywhere….send screenshot please

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Explorer
Jun 19, 2025 9:23 AM UTC

Have received a response from Zoom which may help:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).
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New Member
Jun 16, 2026 8:23 PM UTC

Here is the route I took based on the other responses.  Since otterai was not in my 3rd party apps.  Signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management >Permissions, unclick app requests

Once I did that and logged into a meeting, an otterai request came up and I was able to select decline and to decline future requests.

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Newcomer
Jun 26, 2026 2:40 AM UTC

It is a major issue in terms of copyright and privacy to enable AI , notes, transcript etc by default!!!! those features Must be disabled totally by default and only enabled manually by the host and no one else. We need this ASAP.

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Newcomer
Jul 2, 2026 2:12 PM UTC

yes desperately trying to get all AI off my zoom including all note taker options and cannot get any help with this

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New Member
Jul 13, 2026 4:37 PM UTC

Hi people,

I have been having this same issue. What worked for me was logging into the note taker (Otter for me) and removing it from there. If you are like me and were using Otter.AI, you will need to remove it from your Calendar app. That’s what allows it to connect to all of  the video calls. I hope this helps.

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Explorer
Jul 14, 2026 2:26 PM UTC

I reached this page via Google, furious that a client today sent ONLY their AI note taker to my carefully crafted presentation!

Then I thought about it some more. The reality is that there’s nothing we can do to prevent it. Sure, I could have booted the bot out manually, leaving only the humans. But then the client wouldn’t have received the information they evidently wanted but were either too busy or unable to attend in person. It was socially rude but I have no idea what was going on in their life. The others enjoyed it.

Zoom could adopt a technical restriction to stop AI bots joining our meetings. That won’t solve the issue either. Our viewer could simply have an AI note taker app on their phone, listening in. If they pointed the phone towards the screen, it could ‘watch’ the presentation too.

Unless the AI industry agrees a technology built into all AI systems which recognises intellectual rights management (akin to the DRM system that’s built into music and video systems), which enables AI to recognise and refuse to process ‘restricted’ content, our efforts to ban AI monitoring is futile. The AI industry hasn’t yet demonstrated any respect for intellectual property. In fact, the opposite is true. So, I can’t see this happening anytime soon.

We must get used to a world where everything we do and say can be processed by AI.

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New Member
Jul 21, 2026 5:06 PM UTC

I hate this otter.ai - someeonmee please heelp me remove it for good - shame on Zoom for allowing this and making so difficult to disconnect

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Newcomer
Aug 5, 2026 6:29 PM UTC

We've been seeing the same issue. Blocking common AI assistant domains and requiring authenticated users definitely helps, but it doesn't seem to stop every AI notetaker since some join using the meeting participant's authenticated account rather than their own domain. It would be great if Zoom added an account-wide setting to block all third-party AI assistants or require host approval before any AI companion can join. That would be much more practical than enabling Waiting Rooms for every meeting.

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Explorer
Aug 6, 2026 8:44 AM UTC

I feel we/Zoom would be fighting a losing battle: https://community.zoom.com/meetings-2/how-do-i-disable-ai-notetakers-otter-ai-read-ai-fireflies-ai-etc-from-joining-our-meetings-17388?postid=192698#post192698

All they would do is load the AI onto their phone and point it as their speakers. If it’s possible for a human to hear/see something - it would be possible for an AI to hear/see it. And what are we protecting ourselves from? The human can make notes. Why stop them from using a tool to help? Emotionally, I agree with you. If feels like theft or cheating or something. But … what are we actually afraid of? I wrestled with this for a few minutes and decided there’s no point blocking AI at the Zoom level.

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Newcomer
Aug 20, 2026 4:30 PM UTC

Different users have different needs. As a University professor, it’s my responsibility to try to make students actually attend rather than just log in and/or let AI take notes, and of course, any transcribed notes are searchable and can be uploaded for the use of people who aren’t actually present or paying attention. 

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Newcomer
Aug 20, 2026 6:49 PM UTC

Adding another account admin voice here that has multiple users asking for the ability to block AI and AI notetakers easily. Zoom needs more functionality for this.

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MGSR
Community Manager
Community Manager
Aug 28, 2026 9:27 PM UTC

Hi ​@Chris Weaver,

 

To disable AI notetakers during a meeting (host controls):

  1. In the meeting, click the Zoom AI icon (top-right).
  2. Choose Stop Zoom AI features.
  3. (Optional) select Delete all Zoom AI-generated assets.
  4. Confirm stopping Zoom AI.
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New Member
Sep 18, 2026 5:22 PM UTC

Not good enough. We need to be able to block them from even entering a meeting. We have confidentiality requirements that prohibit recording of any kind unless the meeting host records.

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