Rooms & Workspaces

After talking to our CSM, decided to bring this here while Zoom support looks at it too... If you use Zoom VDI (on any platform), how have you been managing your deployments?We're specifically interested in how you're managing deployment of the plugin to physical devices off your network.  Like most companies, in response to the pandemic our users took their devices home. We now have 975+ laptops being used everywhere. Being off network, we can't automate deployments like we used to. Thankfully we were able to configure SCCM + CMG to provide a "self-service" solution, and with most things it works great. With Zoom VDI it gets tricky because you have to update the plugin and the VDI client. So far we've been able to make it work, but in our industry (AEC), time is important. It's not ideal to ask our users to take time out of their day to install an update on their physical, and on their VDI - especi

I am having trouble with the auto record and passcode everytime I a chnaged the setting under the personal room and in the user that the passcode and automatic recording is turn off.  There will be times that it will be back again and I always chnged it. What might be the reason an dhow to fixed this issue?Thank you!

Previously, I used to be able to enter the serial number, and select the manufacture from a drop-down, of the device and controller when I created the Zoom Room.  This allowed the device to auto-provision once it came online.  This was very helpful especially deploying systems remotely, allowing the gear to work immediately with out the installer needing to enter activation codes.  However, it appears to no longer be a thing. 

Hello, We just installed a zoom room.  The controller is a NeatPad.  How can I schedule a meeting from the zoom room itself?Any help would be greatly appreciated.Thank you,Kim

I would have a need to develop a functionnality where the host can have multiple participants in the room. The host can see and hear the participants but the participants can't see or hear each other. Does that exist or can that be developped? Thanks!

What I've observed is that the time is limited according to certain meetings. I'm on the latest update on zoom and still can't seem to get enough time to host my meetings, now I'm not sure if it's something that I need to change, check or whatever. So, I'm kindly asking for someone's assistance on this matter please.

I am going to be using zoom breakout rooms for online interviews and I need for the leader in the room to be able to let me know when they are done with the interview.  Is there a way for the leader in the breakout room to Chat with the host to let them know it is ok to send in the next person? Thanks!

Our Zoom Room camera is suddenly not working.  When we called support it wouldn't recognize our number.  Called sales to see if the could transfer and was told we couldn't talk to a live person unless we upgraded our account to one costing $200 /month.  We currently have a paid account that allows 100 people to attend a meeting.  Is this true?  Do we have any recourse?  The chat was not helpful and my organization now has $4,400 worth of equipment we can't use which has already resulted in the cancellation of a meeting.  Let me know if you have any suggestions.  Thank you!

Last night I switched my wife's laptop/2nd monitor system to extended desktop so both are different.  Previously they had both showed the same thing and zoom worked fine with the camera on the external monitor selected.  Now, despite selecting the zoom camera selector on the external monitor, the video image turns off and on (mostly off), and has lines across it when on.  The camera on indicator light turns off and on too.  Anyone have this problem too and solved it?

We are starting to use DTEN units with Zoom Rooms. Question is what is the correct way of a user joining/starting a scheduled Zoom meeting on a Zoom Rooms display AND then wanting to share a powerpoint with audio/video off your laptop? I see that you'd first join the zoom meeting from the Zoom Room via the meeting ID and passcode. Then I see that you would then open zoom on your laptop, click share screen and input the meeting ID to start sharing your laptop screen. Issue is the audio. Say I start playing a video in a powerpoint im sharing from my laptop, since both mics (mic on Zoom Room unit and my laptop) and speakers (speakers on zoom room unit and laptop) are active, obviously there is huge feedback. And if you mute your laptop's mic/speakers, no playback audio from the laptop will go through the Zoom meeting then. I feel there is a correct way of doing this because people share their desktops and on occasions have audio/video to play.

Had a breach into my locked breakout room. Unknown person popped into my locked breakout room. Thoughts?

Hello Zoomies,  I recently recorded a zoom call and can't find or recover the recording. Can someone assist with this issue? Thanks

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I am having the problem with the Zoom Rooms, We had been paid for the Zoom Rooms License and still didnt understand why Zoom Rooms will automatically end the meeting in 40mins, even if i had been setting the meeting for 240mins. Any one can help with my issues?? or i had been paid for the wrong licnese?? or any zoom team could help me to fix this problem?????? Note that: We are holding the Zoom Rooms with Logitech min Rally bar

Zoomルームの機器（ロジクール製）を購入いただき接続まで行いましたが、ZoomルームでZoom接続した際、予期せぬエラーで接続できませんでした（エラーコード：1137）と出ます。Zoomルームのアップデートの方法について教えてください。（HP検索しても全部英語で分かりません）

We are trying to upgrade our Zoom account to a plan that will allow us to make all-day Zoom rooms or workspaces for our employees to be logged on and able to communicate with each other instantaneously. Would Zoom Enterprise be the best option for us? We were looking at the features included in that pack but aren't sure of everything it includes.

I'm using Zoom Rooms - Touchscreen Display (Win) version 5.8.3 (636) on Lenovo ThinkSmart Hub 500 (with Logitech Rally Plus and TAP), but I can't see Calendar with invitations as it shows me on Controller web version (Notification session).It just shows me a pop-up from a meeting 10 minutes earlier and if I click on it it will remain in connecting mode but to no avail.Should I also install the Zom Rooms Controller version on the ThinkSmart Hub and start the "kiosk" with this app?

Hello to all!Is there any successful experience with integrating Zoom Rooms with an external video system? I mean, use signals in Zoom from external HDMI PTZ cameras and HDMI content wire using two usb captures card Epiphan AV.io 4K. Or is it necessary to use only verified devices from this article https://support.zoom.us/hc/en-us/articles/201504265-Wired-HDMI-Screen-Sharing-with-a-capture-device?  

Will there be printable instructions for 5.9.0? It looks a lot different, and I like to have a printout in every Zoom Room.

Hello community,So what is the consensus regarding security and other updates on Apple based Zoom Rooms?Do you keep your Mac Minis & iPads Controller up to date? If so, plain and simple via Auto-Update or via some sort of MDM aka active management?Any special tipps and tricks regarding closing this devices down to make them a one-trick Zoom pony only?Thanks for some real world feedback.

アプリケーションバージョン：5.7.0.144 確認済事項：①警告画面は表示されるが、ZoomRoomsとしては使用（コントローラ側操作による通話接続）可能②ZOOMミーティングアプリではセキュリティ警告発生せず（現在はアンインストール済み）③IEにてzoom.usへのアクセスは問題なく行えること確認④ポートは下記確認済み問い合わせ事項：・ZoomRoomsで画像のセキュリティ警告が発生した場合どのように対処すれば警告画面が表示されなくなるか教えてください。・有効な証明書とは具体的には何の証明書でしょうか？・有効な証明書のアップロードとは何処にどのように設定するのか具体的な対処方法を教えてください。・対処にあたり確認すべきログ等があればそちらも教えてください。

Within the Dashboard is it possible to place a room under maintenance?Having it marked down or Red. when there is possible maintenance underway  is not very helpful to ur statisticsfor ROOM uptime

Idea: Displaying Cisco Meraki location analytics on signage displays  Not sure how this would be leveraged for all workplace environments but might be a super cool integration. To be able to walk into an environment and see a near-real-time heatmap of where everyone is on the floor on Zoom Room digital signage. Cisco has many ways of capturing this location data - Meraki Camera's + Wireless that is very accurate at this point. Who else would like to chat about the possibilities of location APIs of platforms many of us already have available to us?

We have identical rooms setup on version 5.8.3, one room allows hdmi presentation mode without starting a zoom meeting, the other room does not show that option, no activity when you plug in HDMI cable until you start a meeting. Rooms are identical in setup except room that works is using projectors the room that doesn't is using a TV. 

I bought zoom events recently, but I have no idea how to install it into zoom so I can set it up.  Can you please help?  There isn't an option to launch. I thought maybe zoom events might magically appear inside my zoom account.  I also login to the zoom events page, and there isn't an option for me to set up an event.  I live in Australia. Thanks