Phone

Wondering if there exists any functionality in which agents can see which calls are sitting in queue- and choose to pick up/answer any one of those calls manually.I mean that, currently when calls are ringing through a queue, an agent has no visibility to the calls in that queue, and have to wait until the call comes back around through the agent's call queue to pick it up.In other voip/phone systems, there usually exists a functional view of calls sitting in the queue, with the ability to pick and choose what to answer immediately without just waiting for the call to come back around. Wanted to ask if anybody can say for certain this doesn't exist, before I look into the potential of developing this functionality internally via the api. Thanks

 日本語のできる方と話しをさせてもらいたいです。 御社のZoomをバージョンアップしてから画面の共有ができなくなり、相手の画面は真っ黒で、しばらくすると共有の画面が閉じてしまって共有する前の状態になります。 どうしていいかわからないので修正の仕方を教えてほしいです。

We have a created a custom queue that is supposed simultaneously ring all the Users added to the queue when our main line is busy. This was created so we do not miss new client calls. Before about a week the call would ring on all 4 lines and the Caller ID would show Paralegal Overflow (the name of the Call Queue). Nothing has been changed with this call queue but for the last week the calls are only coming through to one particular User every time and the Caller ID is not Paralegal Overflow but the caller's name or anonymous. This User's phone number is not listed anywhere so no new client should be calling her directly because they would not have her number yet. Please advise on how we might fix this issue because it is integral to how we operate! Thanks!

I have successfully integrated Zoom Phone with Microsoft Dynamics 365. However the one issue is that in the call log the display shows the phone number in the correct format like +1 xxx-xxx-xxxx. However when we try to create an activity based on the incoming phone number, it does not take area code into account. It shows +xxx-xxx-xxxx. We are not able to link it to the contacts.  Any idea how to configure Zoom app for Micor

Summary:Why are MP3 files created by Zoom phone call recordings unable to be played by Google Drive? Details:I used the Zoom app for Android on my phone to make a phone call.  I recorded part of that call.  On the phone, the recording played back well.  I used the share button in the player to send the recording file to my Google Drive. In Google Drive's UI via Google Chrome on macOS, I could see the recording file, named for the date and time of the phone call with a ".mp3" extension.  I tried to play the recording directly in GD, but it told me "Your browser is unable to play this audio file."  I found other MP3 files in my GD and they could be played directly. So, I downloaded the MP3 file as GD suggested.  macOS could play it in Music.app and I could even open it with Google Chrome.  So, what is it about Zoom's recordings that make it incompatible with Google Drive

We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing.  Group Call Pickup is not setup.  This extension is in a call queue with a single extension used for security.  Any tips?

Has anyone done this? can you share your configs?  https://support.zoom.us/hc/en-us/articles/360035817952#h_6ef0cbf5-8d10-4237-91f0-e70f7b73a590zoom page about templates ^https://docs.poly.com/bundle/edge-e-parameter-reference-guide-current/page/before-you-begin.htmlPoly page on supported settings ^ In device settings there are few syslog parameters:device.syslog.serverNamedevice.syslog.renderLeveldevice.syslog.facilitydevice.syslog.prependMac

one participant still has a rotary phone, will that rotary phone work to call in to join a zoom meeting?Thanks

2 different customers are reporting receiving my text messages over and over non stop.  

We are migrating a customer from Skype to Zoom phone they have several models of Poly VVX phones and they are questioning what appears on the display.While on Skype they USed to have the line with the date on the upper right corner showing the extension number in the upper left corner and the display name in front of the line as the picture shown below Now after the migration to Zoom if we don't manually update the the Keys and Positions in the phone settings nothing is shown on the screen of the phone. I have updated several of those phones manually the alias in the Keys & Positions to show the phone number but customer would like to have the old look and feel on their phones. Is there a way to chan

I needed to update my main greeting on my IVR. Now it wont pick up. I went into the Receptionist profile and it still shows the main greeting is attached. I didn't change anything else. What happened?

I've run into this issue multiple times with the Zoom mobile app on Android different devices and it has occurred across multiple versions of the Zoom mobile app including the most recent.  I can't say for certain if it occurs on iOS as no iOS users have reported this to me. I have an existing user "John Doe" with x1000.  I delete John Doe entirely of Zoom Phone and as a Zoom User.  I create new user "Jane Smith" and assign them to x1000. Users still see "John Doe" calling them when a call comes in or is transferred from x1000. Deleting the Zoom app from the device and telling it to delete associate data then re-installing will resolve the issue. This seems to be some kind of bug with the local caches on the device not getting refreshed.  

We have configured  and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after sometime and start distributing calls to agents.   Please let me know if anyone has issues with call queus.   

Hi there, Does anyone know if Zoom has the capability to set up templates to use for SMS/texts that go out? Thanks! Leslie

How do you change the voice prompt in auto receptionist if the caller enters an invalid extension number? 

Hi, I'm a staff working overseas and remotely relying on VPN. after I log on the Zoom successfully, I wanted to try if the phone call functions good or not.Current issue is each time I make a call, the application frontpage will show the problem with connection, but I know my connection should be fine with other apps or websites working. wonder if anyone has experienced the same.  my work relies much on the phone calls, nothing can be going on now.   

Can we integrate Zoom phone with Avaya Session Border Controller Enterprise?

For the last week one-tap mobile immediately disconnects.  I have the dial in number, two commas, the meeting ID and end with "#".  The call drops.  Does anyone have an idea what I'm doing wrong?

I don't understand where the contacts come from on your zoom phone mobile app.  I have some employees that have all their personal contacts from their phone, some employees have all the people in our organization in contacts, and some employees have nothing. The reason I'm asking is we are trying to figure out how to forward calls.  When an employee wants to use the mobile app to forward their phone when they're sick, they click on their more button in the bottom right, click on phone, click on forward calls, forwarding contact, and then search in their contacts.  Some can find our receptionist queue or auto attendant in there and some can not.  It seems so random.  How do I ensure everyone has our auto receptionist and reception queue in their mobile contacts?

Hi  Can someone please help me . we are going live with Zoom phone soon and i have assigned phone numbers and ext to 20 users . so each have there own log on . We have two company phone numbers that i am currently getting ported over but my question is if an employee logs in on there mobile phone and the desktop , how when someone rings the company numbers does it reconsige to go to that employee . im confused  

Hi! our organization has one zoom phone line that goes/answers to my cell phone number. I want to change my cell number to someone else's in the organization. how to do this?thanks!

Hi team. I have been dialling in ( via phone ) to a zoom session within my country Australia. I am about to travel overseas to Fiji. If I dial in from there can I do that via wifi for free or will it be the cost of an international call? Thank you  

In need to record a greeting and voicemail msg for our callers. Can someone direct me to the appropriate place to learn how to do this? 

Does anyone know if you are on zoom phone but your desktop is locked does the zoom phone on the computer still ring 

Hello all, I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities. In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events. With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges? Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed.