Multiple extensions also ringing to one specific extension | Community
Skip to main content
T
Newcomer
thomasferguson
Newcomer
May 31, 2023
Question

Multiple extensions also ringing to one specific extension

  • May 31, 2023
  • 1 reply
  • 2 views

We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing.  Group Call Pickup is not setup.  This extension is in a call queue with a single extension used for security.  Any tips?

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
June 4, 2023

hi thomasferguson,

 

Do your incoming calls route -> auto receptionist -> IVR -> call queues -> call queue members

Any user can be a member of multiple call queues.

 

What do you want to change?

 

Please see support articles on:

 

 Managing auto receptionists – Zoom Support

Creating an interactive voice response system – Zoom Support

Managing call queues – Zoom Support

 

thanks,  eliot

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.