Phone

how to acquire Zoom phone Number? do i need to buy a phone number license or do we need additional cost to acquire phone number, for example  i want to call US  

Hi all, Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them? Many thanks,D

Hi, I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

I have a voicemail greeting recorded and turned on and "Forward to Voicemail" is set but the greeting won't play. I just get the auto attendant. I can't figure out why it won't play.

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Nobody seems to know if my pixel 10 phone supports virtual background 

We are testing SMS to confirm some appointments with homeowners. Is there a way that we can change the SMS/Caller ID to show our 800 # (we are able to do this with phone calls). Currently when we send a text message the receiver will get a "Potential Spam" ID or the personal phone number of the employee on their phone. We do not wish to do this because our teams are on queue and no one should be calling their personal ext or phone number for work.  Nor do we want our customers to have the Caller ID say Potential Spam. Please advise. Thank you. 

Hello: I have the setting "Receive calls while on a call" enabled for my sequential call queue. When the first agent, however, is on a call either from the queue or their personal line, if another call comes in on the queue, it skips to the next available agent in the sequential queue list.   I found the below in the documentation from Call Handling:Note: You will not receive call notifications from call queues if you're currently on a call or have disabled calls from call queues. I want Agent 1 to be able to receive notification of another call combining on the call queue regardless if Agent 1 is on another call or not. Is this possible?

I work for a large auto group and we've submitted a feature request asking for the ability to opt-out of queue calls ringing on mobile, but not desktop and desk phone. A lot of our staff members have requested that ONLY direct dial calls ring to their cell, but not queue calls.  Anyone else interested in this enough to put in a feature request on it to help push it along? 

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?   One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?  

Hi, I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.In the user Policy the call recording is disabled. I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded. is that possible? Thank you in advance.Alex 

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.

 Hello, I’m a student using Zoom on my tab (Infinix XPAD 20) with android 15. After finishing one meeting, my audio completely disappears in the next meeting. Reinstalling Zoom temporarily fixes it, but it fails again immediately after the next meeting. It worked fine for the first two days after installation, but this started right after a system update. What I’ve tried so far: Force-closing ZoomRestarting the deviceClearing cache / offloading appReinstalling appJoining a test meeting before classes Zoom version: 6.5.12.33008 This issue makes it impossible to attend back-to-back classes. Please help or advise if there’s a workaround for mobile devices. Thank you!

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.The admin password and dialing timeouts work fine.The speed dials never show on the screen of the phones.If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.We have tried both of these (not at same time).Parameters set 1# Enable line key reassignmentlineKey.reassignment.enabled="1"# Speed Dial Definitionsspdlst.1.label="John C"spdlst.1.value="5240"spdlst.1.type="contact"spdlst.1.status="1"spdlst.2.label="Support"spdlst.2.value="4234"spdlst.2.type="contact"spdlst.2.status="1"# Line

Description:Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily. Requested Enhancement:Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue. Benefit:This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have alrea

Description:Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue. Requested Enhancement:Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line. Benefit:This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.

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hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.

So, I have seen the support article revolving around setting business hours and using the call handling feature in the Zoom website to prevent this. However, the "Phone" option the article lists only appears if you have a phone plan through Zoom, which I do not. The application on my phone is the free download from the app store, no phone account associated with mine. I have notifications turned off for the app in my phone's settings, but despite that, any calls I receive will still route to my phone first to be answered, instead of the desktop app that I will have open at the same time. Is there a way to modify/prevent this behavior?

It's 2025 and people have been posting about this for multiple years now, yet when caller is sitting in queue they have no option to use IVR to Breakout to leave a voicemessage or similar. Most systems even have option to request a callback and sit in callback queue, but we are not asking for that, just simple expected ability to leave a voicemail. Callers dont know they want to leave voicemail if they think they are going to be answered promptly, but reasons arise that they need to jump off phone and want to leave a voice message instead. Why is it so hard for Zoom to add this basic capability?

Hello, I am experiencing a weird issue with the notifications on the Windows Desktop app regarding caller id notifications. So, when the pop-up shows up on screen it is only showing the caller phone number but not the caller id name. It used to show the caller id name in the past but has not for at least the last month or two. The caller id name does show up in the call history though. We have another user, and they receive the name in the notification just fine. Plus, I receive the caller id name in the mobile app notification.  I am the account admin and have not made any changes to the account settings in the past several months.  I have also reinstalled the program on computer to see if that would solve the problem but has not. Both users are on the same version of the program. Any insight would be great on how to resolve this issue. Thank You

Hi,I purchased a poly e550 for testing with zoom phone. When I park a call, it announces the park number several times. Is there a way to completely disable the announcement? or better yet, I would like to have the call go to park without needing to hang up the phone . Thanks

When we transfer calls the Caller ID of the person transferring shows instead of who is actually calling?  How do we change this?

Hi, if anyone knows how to get Zoom to respond to client service tickets, please let me know.  I've sent a few tickets over the last month that have been ignored.  My understanding is that Zoom phone supports importing of existing numbers, yet despite following instructions I have been unable to.  

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller be forwarded to the External Contact, instead Zoom says "The caller you're trying to reach is unavailable, good bye" and hangs up the phone. We cannot figure out why this is happening. Any advise would be much appreciated.