Show Caller ID of original caller when transferring calls? | Community
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Explorer
tkearney336
Explorer
June 24, 2024
Question

Show Caller ID of original caller when transferring calls?

  • June 24, 2024
  • 3 replies
  • 153 views

When we transfer calls the Caller ID of the person transferring shows instead of who is actually calling?  How do we change this?

    3 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    June 24, 2024

    hi tkearney336,

     

    using zoom windows client version 6.1.0 receiving the call and transferring the call to a poly vvx 450 desk phone with 6.4.6.2681 firmware, this is what happens. 

     

    Direct Transfer.  when the person transferring the call uses zoom windows client direct transfer, the caller id of the original call is displayed. 

    Warm Transfer.  if the person transferring the call uses zoom windows client warm transfer, the caller id of the person transferring the call is initialled displayed.  when the warm transfer is completed, the original caller id is displayed.

     

    please explain what zoom client, app or deskphones you are using.

     

    here are two zoom support articles that may be helpful.

     

    Inbound call notifications (client, app, and Zoom Web App)

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061291

     

    Transferring calls

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064805

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks, eliot

    E
    Newcomer
    eowens
    Newcomer
    August 20, 2024

    We are having this same issue. We want calls transferred to show the name of the original caller instead of the person transferring the call. We are using Yealink T46U desktop phones for this. A call transferred from the desktop phone will show "[Name of person transferring] Calling For [Name of queue]".

    K
    Newcomer
    Kfranny1234
    Newcomer
    November 15, 2024

    @eowens did you happen to figure this out? We too use the same phone and need the original caller's caller ID to transfer along with their call. Thanks!

    N
    Participant
    NorCal-IT
    Participant
    October 28, 2025

    We're on Poly Edge E550's and having this problem last I checked. The reception "Sally" transfers calls and it says "Sally is calling" or something instead of the Caller ID of the outside person. I pick up and say "Hey Sally what's up?" and it's John a client. You can see how this is no good.

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    November 16, 2024

    hi eowens,

     

    i tested with my yealink sip-t46u, firmware 108.86.3.7. 

     

    on consultative transfer, the screen initially displays the party transferring the call to you.  after you talk to the the party transferring the call to you and the party transferring the call completes the transfer, the name (if available) and telephone number of the original caller is displayed on your phone. 

     

    on a blind transfer, the original caller name (if available) and number is displayed on your phone as soon as the call is transferred.

     

    please also see support article below which includes call transfers for yealink desk phones.

    Quick start guide for Yealink T4/T5 series

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

      

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