Phone

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.I noticed this may be possible with DID #'s but that is not an option for our team.We have a Business Plus license.

Tôi có cả ngan tâm anh gần 6 iCloud mà hau như đều bị xóa sach tôi tìm du mọi cách để liên hệ cho Apple tại hoa kĩ nhung đều bị bộ phan ở Việt Nam chan lại tôi đã thay 6 cái dt Apple đều Jo có kết qua cho đến khi chuyen qua anroi cai phần mềm bảo vê chongluadao nhung chị được 2h là bị kiếm soát vo hiệu hao dt

What I am hoping to do is find a way to view or export a list of all the Zoom phone users and how much they have used the phone in total minutes. I have exported phone usage data but it does not list totals per user and I think users that have not used the phone at all don't show up. We have employees who are probably not using Zoom phone because they are not aware they have it and we have other employees who have requested a phone but who probably no longer need it. We need a good way to audit this info. Thanks!

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc.  Being able to customize this list would be even better (HR Department, Finance Department, IT Department, etc.)  Starred contacts, and navigating to Contacts > Company Contacts just isn't a good, fast enough, or customizable option for these type of users.    We are seeing this HUD or Attendant Console feature on most other phone systems.  

has anyone setup a call que /group line to have an on-call person during off hours? If so how did you setup up? So far i can't see an easy path to setup this up for one of my teams.

Bonjour,je ne comprends pas pourquoi mon compte ne propose que des numéros de téléphone en Allemagne. Pourtant, j'ai des utilisateurs qui sont basés en France, en Suisse, en UK. Comment proposer des numéros de téléphone pour ces utilisateurs ? Les paramètres de mon compte ne permettent pas d'accéder à d'autres pays que "Allemagne". Merci

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.We are wanting incoming calls to:- be able to dial by name to reach who they are looking for and be able to leave a voicemail.  Not to reach a live person.  - we are on the road a lot so it's easiest for our customers to leave a voicemail. What's the best setup to achieve this?

We want to require users to dial a 9 before making an outbound call like a traditional PBX.Is this possible? We have a translation pattern that allows for users to dial 9, but it is not required. 

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?

Hi! We have been having an ongoing issue where one of our elevators at our college that is connected to Zoom VOIP, periodically calls the security number it is connected to. Nobody is making the call in the elevator. Of course, when the security team answers the call, the phone hangs up. I've looked at configurations for the elevators, and I really don't know what would be misconfigured from what I saw.  Has anybody else had this issue? If so, if it got resolved, what is the resolution? Our other elevators seem to be working correctly.  Thanks,Greensboro College

Hello, I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to do that either. This is very frustrating. Can anyone help? I am on the verge of just cancelling this thing. 

Hi guys. I've just wanted to ask if there was a way to have / create a link that allows the users who click that link to automatically call the number that is linked in that link? Basically it's like zoom bridge links that instantly lets you join the zoom bridge but this time, it instantly calls the number associated in it. This will basically save time in manually inputting the numbers via zoom. 

Hi I have a Zoom subscription from Japan. With it I have a 050 number for WW calls, I have many countries included/allowed under this number according to my profile details. Currently, I am in Europe and want to call France but when I enter the French number and country code, Zoom puts a +81 (Japan country code) in front of it all and cannot dial) How do I avoid this? For example, the French number is +33 1 86 12 34 56 but Zoom dials +81 0033 1 86 12 34 56 Device is iPhone 8 plus

We have an issue that's popped up for multiple users in the last few weeks. The Zoom Windows App will not show the complete list of Voicemails for the user. Users will see a notification of a new voicemail but not be able to review it. If the user checks the Phone App or the Web App he is able to see and manage the voicemails successfully. We made sure the user's line was checked to view in Zoom Voicemail. Still not showing the complete list of voicemails. We're running Zoom version 5.10.4 (5035) in a Windows 10 environment. Any help would be greatly appreciated. Thank you much!

Hello, is there a link to Zoom's BCP plan?  This would discuss redundancy, failover testing, etc.  TY 

Does Zoom have a disaster recovery plan if they go down? With our previous carrier, if their servers or system went down all of our incoming calls were routed to one mobile phone.  Is this possible with zoom as well and how do I go about setting this up?

I'm looking for a role that will enable members to view SMS content of messages in their targets.For example, I assigned users to Compliance Admin, which says it includes the ability to "view the content of message" as well as SMS logs. But they are only able to see the logs, not the message content. They can view only the message content of their own personal messages. The only role I found able to view content is super admin and above.Is there a way to grant a user access to SMS message content of a target and not just the logs?

I've manually added contacts to my Zoom address book, but when I go back to my Zoom text messages, the contacts I added directly into my address book don't reflect for each respected message. I hope this makes sense. 

Hello, I am using the new Focus mode on the newest MacOS operating system and noticed Zoom Phone still rings even though I have blocked all app notifications when I have Do Not Disturb turned on. Any suggestions or ideas of why Zoom Phone is still ringing with this turned on? Thank you,Brandon

I need to set up my system with a message for the incoming caller (insurance disclaimer, in my case). In the event I don't answer, this is to be followed by instructions to leave a message.Have tried Auto Receptionist and Call Queues setups, but this is still not working.Can anyone help out?

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered. This didn't happen on using the prior version of Teams. Has anyone else experienced this? Is there some integration issue with Zoom and the New Teams? We are all on Zoom version 5.16.22807.

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4 When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth to Bluetooth earphones or cars, and you can only hear sound through the speakers of the mobile phone itself.

There's a phone outage and there's been no communication

Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is absolutely crazy. What do you do when your phone just stops working? I've restarted the computer, uninstalled the app, restarted again, reinstalled... still no phone. We pay the bill but aren't getting the service and with no technical support I have to assume they're not interested in fixing it.