Using Zoom for reporting tardiness or absense? | Community
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Tuesday
Newcomer
February 19, 2024
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Using Zoom for reporting tardiness or absense?

  • February 19, 2024
  • 2 replies
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HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?

Best answer by crissyd

@Tuesday Yes, this is possible - Creating an interactive voice response system.

 

2 replies

crissyd
Employee
crissydAnswer
Employee
February 19, 2024

@Tuesday Yes, this is possible - Creating an interactive voice response system.

 

    T
    Newcomer
    TuesdayAuthor
    Newcomer
    February 19, 2024

    Wow, thanks. Followup, can there be two levels (english or spanish) in the beginning and the selct a department?

    crissyd
    Employee
    crissyd
    Employee
    February 19, 2024

    @Tuesday Yes. Upon calling the number assigned to your Auto Receptionist, your IVR menu can say press 1 for English and press 2 for Spanish. Keys 1 and 2 should be set 'Forward to Auto Receptionist' so that after selecting a language, the caller will be directed to another IVR menu with the department options.

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