Meetings

Hi Zoom Support,I am currently using the Zoom Basic plan and am encountering an issue when trying to assign an alternative host using the Zoom API. The error message received is:"Failed to create meeting, status code: 400Response content: b'{"code":1114,"message":"Unable to assign \"***********\" as an alternative host because the user cannot be selected at this time"}'"I believe this issue is related to the limitations of the Basic plan. I would like to confirm if upgrading to the Pro plan will resolve this issue and allow me to add multiple co-hosts and alternative hosts.Please advise on the steps I need to take to resolve this issue and if upgrading to the Pro plan is the correct solution.Thank you.

If so, how to activate/use this feature?

How do I add a cohost permanently? I tried entering his email address in the edit area of the particular meeting.  Way at the bottom, under options, it says "alternative hosts"   When I entered the person's email address used on his zoom account, I get a message saying that email address could not be found.  Verified this is his correct email address. What am I doing wrong?  Thanks.

Buenas tardes, Tengo contratado  el paquete standard Pro Monthly  y mi pregunta es ¿tiene un límite de de tiempo?, porque hoy me ha dado problemas ya que se me ha cortado a los 40 mts y he tenido que renovar  o actualizar el contrato y he pagado otra vez, habiendo pagado  1 més completo que abarcaba del 13 de septiembre al 12 de Octubre. Alguien me puede decir algo al respecto. Gracias

Any suggestions when using the OWL that when we use and record with Zoom- that when we look back at the recording- we can see what we see on the live?  All of the participants?  I only see on the recorded who is present using OWL?

When receiving a link for a meeting, is there any easy way to open it directly on the Apple TV Zoom app? Right now I have to get the meeting ID and password from the email link and then enter it into the Apple TV app, which is kind of a pain. Thanks 

How can i rearrange the order of breakout rooms created permanently in recurrent meetings?I have created 30+ breakoutrooms permanently. But I need to add a new one in between. I cant find an option to sw

Emails I have used for on going zoom meetings for years that I send out are not being received.  Seem to land go directly to spam.  There is no information that I can find to remedy this.  Help me please.

I have 2 Android phones and an Android tablet, all with the latest version of Zoom.Both phones will display 9 videos in Gallery View but the tablet will only display 4. Why?Could it be the difference in RAM? One phone has 12GB of RAM, the other 6GB, but the tablet only 3, so I am guessing that Zoom restricts the number of videos it displays on the tablet. Would this be the reason?  I need to get another tablet but it is essential it displays 9 videos in Gallery View.Can someone tell me what the minimum specifications are for this to work?

I need to download a meeting from 14th Feb. I have the link but I think the meeting has been deleted from the cloud. I know theoretically Zoom only keeps things for 30 days but I have another meeting from March which is still available. Is there a way of accessing this deleted cloud recording somehow? It's a professional account. I have checked out previous advice but the icon for accessing deleted recordings has gone from our account. Many thanks. Jo

Hi everyone! We recently attended a webinar and just wondering if there is a feature available for Zoom meetings where it asks attendees to enter their email address in the pop up window before joining the zoom room.  Many thanks!

Every so often - cant seem to find a specific timeframe - the Zoom Windows 10 desktop signs me out, this has happened twice in the middle of a meeting too, it is quite frustrating, anyone else experiencing this?   I do have Zoom installed on a second PC and my phone, but when this occurs, the PC is switched off and the phone (Android) doesnt have Zoom active.

Hi there!Has anyone ever had such problem? While sharing my screen my interlocutor can see small, black squares all over the screen while I can't. It doesn't matter what exactly I share - a pdf file, a browser tab, etc.  

Hi I am trying to activate Embed passcode in invite link for one-click join.  It is activated in the Security tab of my account but I cannot get it when setting up a new meeting. I am a bit at a loss here on how to solve this. I have followed these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065979 Can you help please?  

Hi there,in my invitations the date and time disapeared somehow somewhen.In the form the snipets in the brackets [Meeting Topic] [Meeting Time] for time and date are included but in the invitation it stays empty.Please could anybody give me advice how to fix this?

Hi - Need some advice please. We have a series of meetings that are created from a calendly integration. Problem is that almost always no one show up after they sign up. We received a complaint that they are getting confused when Zoom pops up multiple tries to download an app.  We need a simple experience like google meets where they need to just click on a link without all the popups. Any suggestions? Thanks

This has been a problem for me for over a year.I use a Windows 10 PC, Zoom version 5.9.7 (3931). If I am the ONLY person in a meeting (it could be my meeting or another meeting I joined) and I press "Start Video," Zoom's user interface begins to act extremely unresponsive/laggy for seconds at a time. The video feed from my camera will present normally, though (movements are always smooth and not lagging.) To press the mute, stop video, view chat, or any other UI buttons, I have to hover the cursor over a button for ~5 seconds until the button's hover effect finally shows, and then it immediately hangs again for ~5 seconds or so. Clicking anything will not generate a response until 5 seconds or sometimes more. Even trying to move the Zoom app window around my 1st monitor (in a dual monitor setup) isn't responsive. I will click and drag the Zoom app window to a new position, and it will hang until a couple seconds have

I intend to buy an Android tablet and do my zoom meetings using it, but I need to see meeting participants while sharing my tablet screen.According to this help article "Sharing your screen while seeing all meeting participants" in the prerequisites section:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061332You need Windows or Mac client to be able to see meeting participants while sharing screen. And this functionality doesn't work of course in Android phones (I don't know about iPhone).However, I tried a meeting with my friend, who has an iPad and he could share his screen and see meeting participants at the bottom of his iPad screen the same time! So, is this functionally works as well in Android tablet? is there a minimum screen size for the tablet so that it could work?

I am trying and failing to stream my meeting to a FB group. I am getting the error: Unable to access your Facebook account. Try logging into Facebook again. (4,922) I have followed the advice here: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars I have also tried clearing chrome's cache. Any thoughts? Thanks   

My waiting room keeps turning itself off. very embarrassing. Setting is correct in my account. I have to manually select it during the meeting, but if I forget.....as a therapist, this is kind of....embarrassing and  privacy violating. thanks.

I run a regular Zoom meeting with a bunch of participants, each having 15 minutes to speak. I use the Zoom timer, but it only appears in my (the host) window. I'd like it to be in the window of whoever's turn it is to speak.Is there a way to do this?

Hola! una consulta, al iniciar una grabación muevo el cuadro de la camara a diferentes lugares, pero al momento de ver la grabación esta solo aparece en la esquina superior derecha. Como puedo configurar para que también aparezcan los movimientos de la cámara?

I had a call just now and Zoom autoupdated and now my Sony camera won't work. Running latest Zoom version on Mac with MacOS at 13.2.1. Never had issues with the Sony as a webcam and now I just get a message from Imaging edge. Check out the screenshots.  Tried different cables, reset the camera, adjusted security preferences etc. Camera shows up as an option in Zoom but won't connect.

Since upgrading to Dell Latitude 7430 running Windows 11 Enterprise, my Zooms have been crashing my video driver when using the Anker B600 Video bar. Generally this happens when either myself or someone else is presenting. But can happen in just video conferences. The Dell is connected to a Dell D6000 USB Docking station via USB-C, and the camera is connected to the dock via USB-C cable as well. This crashing did not happen on my old Dell Latitude running Windows 10 Pro, so this is new behavior that I haven't been able to pin down yet.  The Dell, Dock, Anker Camera, and Zoom (6.0.0 37205) are all up to date with the latest versions and firmware.  I have removed, rebooted, and reinstalled the Zoom client and continue to get the same results. 

My boss is visually impaired and uses Zoom for presentations. With the new update, when he enlarges his screen to see better, it now zooms in for all viewers as well.Previously, only his screen would be magnified, allowing the viewers to see the presentation normally. Is this a setting?