Annotations drawn from iPad on Windows Screen Share vanish immediately (v7.1.5) - Anyone else?

We are experiencing the same bug as well.  Lines drawn during Zoom sessions are erased when drawn on iPad screen.  This bug does not happen with PC users drawing lines and seems to be an iPad Zoom App bug only.

To anyone still dealing with this issue:

Just follow these steps outlined by Ryan Chaffee in his response above.

https://community.zoom.com/meetings-2/annotations-drawn-from-ipad-on-windows-screen-share-vanish-immediately-v7-1-5-anyone-else-81592?postid=194259#post194259

It works! 

Same experience here for a few weeks. 

How I use zoom:

I have been using zoom to host lesson with 20 - 30 participants for 5 years. For each lesson, I share a PDF and write with zoom annotation. In recent weeks, my writing keep disappearing so I have to write again and again. It is very frustrating and inefficient. I have two ipad devices, ipad pro and ipad air (just bought last month). Zoom version are all the latest after uninstall and installation. Both have the same issue. 

Hello super T,

This sounds more like an annotation rendering/sync issue between the iPad Zoom app and the Windows desktop client rather than the Vanishing Pen setting.

As a workaround, try turning off Screen Share → Advanced → Use hardware acceleration for screen sharing on the Windows host, then completely restart Zoom on both devices. Also, have the iPad participant leave and rejoin the meeting after the host starts sharing.

If the issue still happens, try having the Windows host start a whiteboard share and test iPad annotations there. If annotations stay visible on the whiteboard but disappear on a normal screen share, that would further point to a screen-sharing rendering bug.

Since you've already reproduced it on multiple iPads and tried reinstalling, I'd recommend submitting the issue to Zoom Support with the Windows and iPad app versions, meeting logs, and a short screen recording. That should help Zoom reproduce the v7.1.5 issue.

I’m having the same issues and tried all of the above suggestions but they are not working.  I have an Ipad and so the rollback software version isn’t a solution for me unfortunately but thanks for sharing, it sounds like that seems to work.  Come on Zoom support, fix the problem!!!!!!  This is poor service given we all pay you for the platform

Hello, everyone,

We’ve identified the issue causing annotations made from an iPad to disappear when drawing on a Windows screen share.

The good news is that we have a fix in place. It’s currently being prepared for release and should be available soon.

We understand how frustrating it can be when annotations don’t behave as expected. Thanks again for your patience while we tracked this down.

We’ll update the thread once the fix is released.

Greetings, everyone. The post from ​@Ryan Chaffee seems to be the popular fix.  I just tried annotating from my older 4th gen iPad Pro running Zoom 7.1.5 onto a shared screen from a Windows 11 PC running Zoom Workplace 7.1.5.  Usually, if anything is going to have an issue, it’s this old iPad, but now it works fine.

If anyone else has this issue, Ryan’s suggestion that the problem might actually be cache problems on the Windows machine should be your go-to thing to try, I’d say.  Feel free to report back here with successes and failures!

Here to say unhelpully that this is also happening to me, I’m also a math tutor, and this is incredibly frustrating! Happens to me when drawing on another users screen even if they are a macbook user. If it doesn’t solve soon I'll have to cancel Zoom subscription and go elsewhere - anyone else have recommendations for other platforms?

This definitely sounds like a rendering or synchronization issue rather than the Vanishing Pen setting, especially since it happens across multiple iPads and persists after reinstalling the clients.

One thing I’d try is comparing the behavior with a completely different type of annotation input, such as a mouse or Windows touchscreen, to determine whether the issue is specific to iPad touch events. It may also be worth checking whether the annotations disappear for everyone or only on the Windows host’s display.

For troubleshooting issues like this, I usually try to isolate one variable at a time rather than changing multiple settings together. Small browser utilities can also be handy for quick technical checks and conversions; I keep some of the ones I use regularly in Dailytoolkit.

Hopefully Zoom can reproduce this with the same iPad + Windows combination, because the fact that users have to draw the same line several times sounds like a genuine client-side bug.

I have the exact same bug and it is very frustrating. Hope Zoom can escalate this issue and fix it asap