zoom timer app not working on my mac | Community
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R
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RosannavS
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October 25, 2024
Question

zoom timer app not working on my mac

  • October 25, 2024
  • 32 replies
  • 15 views

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

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      J
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      jennifer25
      Newcomer
      January 9, 2025

      More good news! Diggory escalated this to Tin, and apparently they're working on a fix. Tin said to check back tomorrow (Friday, Jan 10) or Saturday -- hopefully the timer app will be working again then. Yay!!! 

        J
        Newcomer
        JudyS2
        Newcomer
        January 9, 2025

        Wow, that would be fantastic. Here's hoping.

         

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          Newcomer
          jeffnottaken
          Newcomer
          January 10, 2025

          Happened to me a few months ago as well. So the timing is same as the others. It's disappointing that they don't seem to have be addressing this issue or acknowledging the large number of users on this thread.

          J
          Newcomer
          jennifer25
          Newcomer
          January 11, 2025

          IT'S WORKING! HOORAY!!! Thank you so much to Diggory and Tin in Zoom support. And to everyone in this thread who teased out this problem. The reason they were willing to escalate it was that -- through this community -- we determined this was only affecting Mac users. That made them recognize it was probably a bug on their end. So they fixed it. Yay! Go team!

            J
            Newcomer
            JudyS2
            Newcomer
            January 11, 2025

            Yay. This is great news and a special thanks to you, Jennifer, for persisting at it. I filed a report and made some other attempts at contacting Zoom support but didn't have the luck you did. Much appreciated. It's definitely working for me now!!

             

              J
              Newcomer
              jeffnottaken
              Newcomer
              January 11, 2025

              I can confirm that it seems to be working for me as well. I'll test it further and report back

              G
              Newcomer
              GarM
              Newcomer
              January 11, 2025

              How did you update the app to get the timer to work?

               

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                Newcomer
                RebeccaBee
                Newcomer
                January 13, 2025

                I am running OS Catalina 10.15.7 and I just opened Zoom yesterday and the timer was working just fine.

                R
                Newcomer
                RosannavSAuthor
                Newcomer
                January 12, 2025

                It's still not working for me. I restarted zoom, reinstalled timer, as soon as I moved my mouse off, it goes to black. Possibly my older OS?

                  J
                  Newcomer
                  jennifer25
                  Newcomer
                  January 12, 2025

                  Bummer! My OS is on the older side too -- Monterey v. 12.7.6. (I updated it in the process of working on this issue.) What OS are you running? Maybe I can add a note in the ticket -- as long is it's still open -- saying that this seems to have fixed the issue for most people in the community chat, but there is still someone running OS (#????) who's still having problems. 

                    J
                    Newcomer
                    jeffnottaken
                    Newcomer
                    January 12, 2025

                    I'm on Big Sur and it seems to work for me, now. I believe Big Sur is a version before Monterey.

                     

                    I'm going to test it again, in a long meeting later tonight. If I don't update this post, then it worked in that meeting as well. I had only did a quick 1 minute test.

                      J
                      Newcomer
                      jeffnottaken
                      Newcomer
                      January 12, 2025

                      does anyone see my replies. Because I'm not seeing an entry for when I submit a reply

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                        Newcomer
                        JudyS2
                        Newcomer
                        January 14, 2025

                        Yes, I can see them

                         

                        O
                        Newcomer
                        olivegarden
                        Newcomer
                        January 14, 2025

                        The Zoom timer app may not be working on macOS Mojave (10.14.6) due to compatibility issues. Try these steps:

                        1. Update macOS: Upgrade to a newer version if possible, as Mojave is outdated.
                        2. Reinstall the App: Uninstall and reinstall the timer app to ensure it's properly configured.
                        3. Check Permissions: Go to System Preferences > Security & Privacy > Privacy and ensure the app has permission to screen record or overlay.
                        4. Use Alternatives: If the issue persists, consider a browser-based timer or a compatible third-party app.

                        Updating your macOS is the most reliable fix.

                        J
                        Newcomer
                        jennifer25
                        Newcomer
                        January 16, 2025

                        Hi Everyone,

                         

                        To clarify what happened: Zoom recognized they had a bug that was affecting Mac users, so they fixed it.

                         

                        The Timer app looks a little different than it did before it went on its vacation from my computer, so perhaps the bug got introduced when they updated the app.

                         

                        I don't know how the age of one's operating system might or might not come into play. I updated mine as one of the (many) steps I took before Zoom finally fixed the bug, but that step did not work for me.

                         

                        Before they closed my ticket, I mentioned that one person running 10.14.6 still was having problems even after the bug fix. They said that person needed to reach out directly. (Sorry, RosannavS ... I tried.)

                         

                        In any case ... good luck and best wishes to everyone!

                        R
                        Newcomer
                        RosannavSAuthor
                        Newcomer
                        January 17, 2025

                        Thanks for trying, @jennifer25. The ironic thing is that I was the one that started this thread, and created a zoom ticket back in Oct. 2024. I reached out to Zoom multiple times, and their suggestions didn't work for most until it was escalated for the fix for most. @zoomsupport, if you are seeing this, my original ticket# was TS1499439 dated Nov. 9, 2024. [sigh] Feel like I'm going around in circles.

                        H
                        Newcomer
                        Hieronymous
                        Newcomer
                        January 17, 2025

                        I'm on Monterey and been having the same problems as everyone here but it has JUST started working and, what's more, with a few new features I haven't yet had time to explore (like adding 30 seconds while it's counting). So worth trying again. Took ages (but not as long as for some). Fingers crossed it keeps working and wasn't just a freak event.

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