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Question

zoom timer app not working on my mac

Forum|Forum|1 year ago
October 25, 2024
32 replies
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The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

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Hieronymous

Newcomer

Clearly a general problem. Happened to me too on 12.7 Monterey. Just a black screen below the title TIMER. Oddly I could share it so the OTHER person could use the timer.

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SherryC

Newcomer

I am running macOS Monterey 12.7.6 with the same problem. Several other Mac users on a regular Zoom meeting I attend are having this issue as well. I've deleted Zoom and reinstalled with no effect. I've tried signing on via Safari and Chrome, same problem. I also have a free account with no ability to submit a ticket, but I am going to see what Zoom's social media profiles allow. Just trying to get some attention to this problem somehow.

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SherryC

Newcomer

In a FB chat, Zoom shared this link to try: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068677&fbclid=IwY2xjawHNGVBleHRuA2FlbQIxMAABHfK24E7O1wH8lgWgln_aD6EVArCMXoNQEmdOUe-1U-KSGZZoI1HI42D18A_aem_hhBkTCGwFv4IftP4aUN6mg

I haven't done it yet, but I'll let you all know what happens when I do.

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jennifer25

Newcomer

I've tried the guidance on that link. It hasn't solved the problem for me.

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jblawhon

Newcomer

Received this from Zoom support. Have not had the time to try yet...

2024-11-20 21:38:33 PST - Arianne Ashley Maningas (C)Additional comments

Hello Ben,

This is Arianne from Zoom Support! I understand your concern about the Zoom Timer app that is not working when being used within the meeting. I'm sorry to know that you're having this kind of issue. Rest assured that we will have this resolved as soon as possible.

We appreciate your initiative to start troubleshooting on your end. In addition to reinstalling the app, please perform the clean installation to ensure that old data will be removed from the app.

For a clean uninstall, you can also remove entries in the Keychain.

In addition to removing configuration files and local app settings, you can also remove cryptographic keys, which will cause you to lose the ability to decrypt end-to-end encrypted (E2EE) emails in Zoom Mail and Zoom Phone voicemails with Advanced Encryption, unless you have a backup key with sufficient access or account escrow enabled.

Be aware of the likely permanent loss of E2EE encrypted Zoom Mail emails and encrypted Zoom Phone voicemails before using this uninstaller, and potentially use the standard uninstall method if you intend to reinstall Zoom on the same device.

Open the Zoom desktop app.
Select zoom.us or Zoom Workplace (6.0.0 and higher) at the top of your screen and select Uninstall Zoom.
Select OK to confirm uninstalling the Zoom desktop application and all of its components.
Enter Cmd+Space on keyboard to open Spotlight Search.
Enter Keychain Access.app, select the app from the dropdown, and press Enter to open Keychain Access.
If a prompt appears, select Keychain Access.
In the search box, type Zoom Safe to filter for all entries with names starting with “Zoom Safe”.
Remove all these entries.

Once completed, download the latest Zoom app from our Download Center and reinstall.

Article reference: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

If the problem persists, please try using another device to see if you'll experience the same behavior.

If you have any further questions, please feel free to reply to this email or submit a new support ticket at https://support.zoom.us.

Regards,
Arianne

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RebeccaBee

Newcomer

Thanks so much for this! I will try this over the weekend and see if it works.

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jblawhon

Newcomer

Thanks for trying it. I honestly didn't think it would work (I have NEVER used Zoom email or voicemail nor do I intend to). Hopefully Zoom will get enough feedback about this issue that they'll get it sorted out.

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jblawhon72

Newcomer

OK. So I finally upgraded my OS as a last resort. I'm now on 14.7.1 (Sonoma), and it seems to have solved he issue. The timer is working (for now) and is slightly different than the previous version. It's now in a rectangular box and displays in green, turning yellow, then red. For those of you still dealing with this issue, I'd recommend an OS upgrade to see if that sorts it for you.

Wish Zoom support would have recommended it...

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RebeccaBee

Newcomer

Thanks for letting us know, jb! I bet this is probably my issue too as my OS is outdated. If this works for me, I will chime in back here at some point.

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JudyS2

Newcomer

I am so disappointed that Zoom isn't addressing the part of the problem that is theirs to fix! Yes, in some cases upgrading your Mac OS will allow the timer to work again but why can't they identify what bug they're introduced in recent weeks that causes the problem with older operating systems and fix the bug -- or at least let those of us with older machines access the older timer that worked just fine?!

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RebeccaBee

Newcomer

Great questions, @JudyS2! I hope they can provide a work around to those with older operating systems.

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garystockdale

Newcomer

I use Big Sur on one of my computers I use for music composing, and my laptop (also and older Mac) is on Catalina. The Timer App is not working on either of them. Does anyone from Zoom read these posts?

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knicknamej

Newcomer

I have experienced the exact same issue. I have tried every fix. Zoom needs too admit they screwed up and fix the dang issue. Come on Zoom. You're rich. Step up.

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jennifer25

Newcomer

Amen to that!

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jillmcgovern1

Newcomer

Me too and countless hours spent trying to resolve with little to no help from zoom support. Looking into other options to host our meetings this platform zoom has way too many issues. Bad support.

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jennifer25

Newcomer

Me too! Countless hours and frustration, also little to no help from Zoom, and also looking to abandon the platform.

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jennifer25

Newcomer

I am having the same problem.

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SherryC

Newcomer

I've been messaging Zoom on FB. I just shared a link to this thread letting them know that paying customers are getting fed up. You can message them too even if you're not a paying customer. I don't know another way to apply pressure or be heard by Zoom. https://www.facebook.com/zoom

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IanAndJudy

Newcomer

Thanks, Sherry, that is helpful. I did manage (as a paying customer) to find a way to file a report with Zoom although they make it VERY hard to find that option and I have had no response. I will try the Facebook route and hope everybody else on this thread will do the same. Maybe SOMEBODY in customer service will pay attention. Zoom has done tremendously well in recent years and the least they can do is to be responsive to the needs of the customers who flocked to them at the start of Covid. If not, then it's time for us to find another tool to embrace for our online meetings.

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jennifer25

Newcomer

Good news! I had a very helpful chat with Diggory of Zoom support. He totally followed the problem as I explained it and said the issue might need to be escalated to a consultation since it's only happening on Macs. Thank you, Diggory!