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Explorer
Oct 25, 2024 5:11 PM UTC
Question

zoom timer app not working on my mac

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

    90 replies

    Newcomer
    Jan 18, 2025 1:48 PM UTC

    It sounds like the Zoom timer app might not be fully compatible with macOS Mojave (10.14.6). Here are a few steps to troubleshoot:

    1. Update the App: Ensure you’re using the latest version of the Zoom timer app. Compatibility issues are often resolved with updates.
    2. Check Permissions: Go to System Preferences > Security & Privacy > Privacy and check if the app has the necessary permissions (e.g., Screen Recording or Accessibility).
    3. Restart Zoom and the Timer App: Close both apps completely and relaunch them.
    4. Test on Another Device: If possible, try the app on a different macOS version to confirm if it’s Mojave-specific.
    5. Contact Support: Reach out to the app’s developer for further assistance, as they might have a workaround or a fix.

    Let me know if this helps!

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    Newcomer
    Jan 20, 2025 2:42 PM UTC

    Zoom has already fixed the problem but thanks for the suggestions.  They are always good steps to follow when troubleshooting.

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    MGSR
    Community Manager
    Community Manager
    Jan 22, 2025 6:19 PM UTC

    Hello Community Members,

    Thank you very much for your patience.

    I'm sorry for the late update. The issue has been resolved with a fix released last 01/10/25. If the issue still persists, kindly update your Zoom App. 

    Have a great day.

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    Newcomer
    Jan 22, 2025 6:26 PM UTC

    Hi Mark,

     

    Thanks for getting the timer bug fixed. It now works on my desktop Mac running Big Sur. I have not tried it on my laptop yet, but I will.

    Thanks to all who kept pushing for this.

    Gary Stockdale

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