Events

I received the email a few days ago telling me I needed to re-authenticate by Feb 1st Maybe I am being an idiot, but I don't know what I am supposed to do in order to complete this task? I have gone to the Zoom Events for Hubspot app in the Zoom App Marketplace, but then what do I do? There are images relating to adding the email addresses, but that's step 2.

How can I get the zoom meeting registration emails that are sent to me as the host of the meeting to include all of the information I request on the registration form? I have Questions & Comments as optional and I'd like to see that information in the emails that send to me whenever someone registers. How can I do this?

I'm testing Events/hub with a full meeting single session. THe default email event reminder notification (one week, one day, one hour) is set up. My attendees are not receiving the one day before notification, but are getting the 1 hour before notification. The one week before in this case is not relevant.  I did a test, making it 24 hours and 48 hours before, and it just missed the 48 hour target notification.  What is going on? The notifications are pretty important. I have multiple testers, including myself, and the experience is across the board. Thanks!

I have had a zoom pro account for 4 years. Up until last Fall, I was able to go FB Live to a private group page, however that changed. I am not able to do so. Suggestions would be appreciated.

Has anyone come across this: Our alt. host for the last year have been able to screenshare/share slides as their background. But now when they go in the option is grayed out in the advanced options. - updated accounts- all listed as alt host on events- and one is even a licensed user in our hub   

Hi! I have upgraded my plan to include zoom sessions for a given number of attendees. I am in zoom events and I have added all of my business and billing information (setting up registration payments through stripe), but how do I start creating my event? Thanks!

If you have a CUSTOM DOMAIN set up for your Zoom Events/Sessions license (see this), please check to see if it is working. Zoom engineers are troubleshooting a ticket I've entered about this error which causes ALL of my user-facing event pages (Hubs and session landing pages) to generate this error:See this Zoom Clips for how this affected a client event announced on LinkedIn:https://us02web.zoom.us/clips/share/A2F3MRYxd3A5NEs3SVRpQ2Z5TG9Fa2xoZ1Z3AQ  Please post a reply here if you are experiencing this issue.

I attempted to Live stream a LI Live event yesterday. Everything set up correctly and I hit the go live button...but there was quite a significant lag between what I was saying and when it was broadcast, meaning I ended up speaking over myself or leaving big gaps while I waited for the sentence to finish. Does anyone know why this was happening and how I fix it? I had to end the live event and reschedule as a result. 

I have an attendee registered for an event who is requesting a receipt.  How can I issue one through Zoom?  Can I set up to the registration so that it issues proof go purchase when they complete their registration?  Or afterwards?

I have a Link only for members that is a constant and permanent link, but I would like to invite guests to the meeting but I don't want them to have a permanent link... is there a way to do that?

When I try to publish a meeting I get an error Business Information Not CompletedI have tried trouble shooting and cannot find where I might be missing something. I have been using onZoom for the last three years and never had a problem until today.

I use Zoom for singing lessons and when I sing, the audio goes in and out.  What should I do?

Dear Zoom Team and Community,I am writing to suggest an enhancement for the dial-in system to better support multiple languages. I recommend implementing 3-digit numeric codes for each language, based on the T9 keypad mapping of the language names. This would address the issue of duplicate codes and simplify the process for users to dial into meetings in their preferred language.Proposed Solution:Each language would be assigned a unique 3-digit numeric code, derived from the first three letters of the language’s name, following the T9 keypad mapping. For example:English (EN) → 364 (E → 3, N → 6, G → 4)Spanish (ES) → 772 (S → 7, P → 7, A → 2)French (FR) → 373 (F → 3, R → 7, E → 3)German (DE) → 437 (G → 4, E → 3, R → 7)In cases of duplicates (e.g., Spanish and Arabic both map to 772), appending an addition

We recently hosted a training on Zoom that we typically record. None of our usually hosts ended up recording, but we heard the pop up that it was being recorded and we all assumed it was one of us. It wasn't, but we would love to have the recording. Is there a way to find out who recorded it, so we can get the recording from them? We'd like to upload it to our YouTube Channel, as we usually do with all of our trainings. 

Hi new to zoom events, have successfully run 2 conferences hosting numerous sessions at the same time.  However, I am trying to publish an event, similar to the ones I've already run, and I keep getting this error message: business_info_is_not_set  I've been through everything and I can't find anything referring to business info. Can anyone help/advise?Thanks in advance 

We have a large event this coming Thursday where we anticipate 1,500 attendees. It is all simulive. When testing and viewing on the web client, we have been experiencing very significant issues with the video and audio. The video lags, the audio gets out of sync, we get low bandwidth or unstable network prompts. This is a very important event, and a lot of our attendees will be joining via the web client as opposed to the app for various reasons, despite our communications that the app is best for optimal viewing. Has anybody else experienced any sort of issue or has anybody raised anything to Zoom? We can't be the only ones experiencing this. We've tried literally everything. We were up until 3 a.m. today playing around with files types, tweaking any potential setting that we think could be causing the hang-up. We just tested 10 different sessions with 10 different file types, so have tested this extensively with every type of video file setting and session formats (even a live eve

Hello,Curious to see if anybody else faces this issue. Whenever I create a meeting with a randomly generated room, the moment somebody else accepts the outlook invite zoom deletes the meeting and I need to recover it from my trash can to put it back on my calendar. Would really appreciate any insight on this! Thanks.

What can I do to resolve Zoom incorrectly blocking UK users from joining a UK-only meeting? Multiple users, based in Wales, have recently been blocked from meetings on the incorrect basis of being in Germany or the Netherlands. How can this be fixed? 

Dear All,  Today I wanted to add LinkedIn as a live stream option but I have nowhere to enter the link and code because when I click on the additional live stream services besides Facebook etc., automatically my Instagram is activated. I remember that it took ne forever to arrange this last year but now I need to remove this option. Does anybody know how to remove Insta and then connect LinkedIn? Just unklicking and clicking again the button "Benutzerdefinierter Live Streaming Service" (custom live streaming) does not work.  Thank you in advance! Kristina

I have used "Record active speaker with shared screen" several times before to record online sessions where I teach a class using slides and where my picture is visible on the screen next to the slides. After the upgrade to Zoom workplace was installed this is no longer working. The recordings now only shows the slides, not my picture/the active speaker.Under "My recordings" the recorded file is still named "Shared screen with speaker view" but the speaker view is not there, only the slides. In addition to choosing "Record active speaker with shared screen" under Cloud recording settings, I also set the settings in zoom to record "speaker view" and "shared screen" and the two other recorded files show what they are supposed to, but not the "shared screen with speaker view". I should also mention that Zoom has crashed several times today when I have tried to record after the download of the upgrade.  

When a meeting is started the participates are able to hear the speaker and videos played by sharing on the laptop. When we play the songs/music from the laptop the participates are unable to hear it. Our meetings are live and we have people in the room as well as the participates in the Zoom meeting. We would like the participates to be able to hear the music/songs during the meeting. How can this be achieved? 

Searching in the Community and blogs, but can't find anything...in Zoom Events, smallest font size is 12. Need to put a long disclaimer on the email and want to use a smaller font size. Is it possible? Thank you!

When I am holding a meeting as the host a get this message when I try the screen sharing function. Could please anybody tell me why this happens and how to sort it out? Thank you in advance 

Hi, I am creating a multi-session event and there will be eight different ticket types (Early bird/standard; standard/low income; and virtual/in-person). Is it possible to duplicate an existing ticket, including its customised registration questions, or do I have to fill out every field (including 9 custom registration questions) for all eight ticket types?Thanks

Hey ihr Lieben, ich nutze bereits viele Jahre Zoom und haben auch immer Musik im Hintergrund gehabt. Seit April habe ich Probleme in einem Meeting meine Musik im Hintergrund abzuspielen. Ich wechsle zwischen Mac und dem normalen PC und habe teilweise auch Mikrofone ausprobiert. Natürlich habe ich bereits unter Audio die Einstellung gesetzt, dass die Hintergrundgeräusche sehr laut aufgenommen werden aber es funktioniert einfach nicht mehr. Was kann ich tun?Kurz:Ich rede im Meeting und möchte auch Musik spielen dabei bzw. wenn ich leise bin ABER es kommt bei den Teilnehmern immer nur abgehackt an oder nur kurz der Start der Musik.  Danke für eure Hilfe.Lg