Events

Does anyone know what happens on a Zoom Events Conference when the session time slot ends? Does the session automatically end and move everyone back to the lobby or can you stay in the breakout room after the session has finished?Planning on uploading a CSV file to add timings but don't know whether to extend sessions to allow for overrunning.

When I click "Join Lobby", it shows "Your lobby is being prepared. Please wait a moment." But nothing happens after a long while of waiting. Other colleagues don't have this issue. Is there a solution to this? Thanks

Hi all,I've published our first Zoom Event and now we've had some role reshuffling after announcement (sound familiar?).  For the life of me I can't find a way to remove the current alternate host and assign a new one. Any help would be appreciated. Bob 

Something is wrong with the Zoom Events setup process such that it won't allow events to be discoverable by anyone with the link. Instead it is forcing the meeting to be accessible only to those on the guest list. We set up a Volunteer Appreciation event on the 2nd and want anyone who has the link to be able to register. However, the attached screenshot shows that, when I mouse-over the the option to make the event discoverable by all user with the link, the option cannot be selected. Please advise us on how we can make events discoverable. This is the primary way in which we intend to use Zoom Events.

Hi !I would like to change the language of Zoom Event (English to French) but for attendees. I use the license in Québec and we need to have the email confirmation or receipt of the ticket in French. Do you know how I can make the change ? Thanks ! Maéva

We are setting up a conference in Zoom Events. Each of our panels has a moderator and panelists. It seems that panelists don't get the profile of speakers (image, name listed in agenda), but that speakers can only be assigned special tickets (ie free). Is there a way to have the panelists' pictures and charge them a full price ticket? Thanks for any insight into the different roles of speaker vs panelist. I wasn't able to find any details on my own. 

Is there a way to turn off live streaming from the expo booths to the expo lobby, like you can in the conference lobby?

Hi all, I'm trying to set up the agenda in Zoom events for a conference. When adding an agenda manually, the save button does not turn blue and I can only cancel my entries. Do you know how to fix this or what I did wrong?

Help. First Zoom Event and the registration isn't functioning (folks can see the button) but when they click it, it reads "invite only." What am I missing?

Hello! I am hosting a hybrid (in-person and virtual) event and so I am having attendees purchase tickets through our own registration platform. For those that select that they will be attending virtually, we will need to share the Zoom events link for them to join. What is the best way to get them registered on the backend of the Zoom Event now that we have their information from our registration platform? 

PLEASE HELP! I have been collecting registrations via my website and need to get my registrants links to join the event. I will do whatever I need to - Is there a way to upload a CSV or manually add Zoom Event registrants?   

Is there a reason I cant see the recording I saved to the Cloud last week? How do we retrieve the recording?

I am teaching as a guest lecturer at another institution and was prompted to switch my account. Foolishly I didn't read the fine print and all my video content (about 20 one-hour long videos) were transferred to the new account. Neither institution can now access  the videos. I don't want to have to redo then all and they must be in the cloud somewhere. Can anyone help me recover them? 

We will be running a conference using Zoom Events and a number of attendees will be accessing via mobile or tablet. I can access the Lobby easily from desktop but cannot get to the lobby on other devices, it shows a "The event has not started" message. This page https://support.zoom.us/hc/en-us/articles/4421725743373-Getting-started-with-Zoom-Events-conference-lobby seems to suggest that the lobby CAN be accessed prior to the event on mobile devices running the latest client (which I am). Is there a way to do this or have I misinterpreted?

I am creating an event for my organization that needs to offer a free ticket to only specific people (it's complicated because of requirements of their employer). Is there a way to easily this? I know there isn't a promo code option yet and that I could create a free ticket, but is there a way to limit who can select that option beyond just saying it is for a specific organization?

I'm testing Zoom Events and have created Hub and events, but we're having trouble finding the page where I can set up Agenda/Lobby/Sponsors/Expo, etc. Can anyone tell me how to find this page? Thanks!

Is there an option for adjusting the resolution on cloud recording with a Zoom Event? At the moment our recordings are 640p, we have HD enabled within our Zoom account?

Hi,I use my own registration / payment platform.If I am going to use Zoom Events, can I import the attendee registrations from my platform into zoom events?

Just starting out with Zoom Events. Can anyone advise why I am unable to schedule a paid conference more than 29 days in advance? We want to open our booking options for a conference in September 2022. Thanks in advance.

I have a university  owned account.Sometimes I join a zoom meeting but does not recognize my account info (picture, name, pronouns). It is as if I have tow accounts but connected to the same email address.  How do I make sure that when I join a meeting it is connected to the one account?

I am working on creating a fundraiser using Zoom events. I go through the steps to choose a nonprofit and then hit save. I am met with an error message that says not_allowed. I cannot find anything about this or how to fix it. The organization has a Pledge account. Please help!

Hi everyone! If you have issues with the new Zoom Events Platform and would like to run a test, you are invited to join the Zoom Events FB group where we run a test conference every Tuesday 13:00 CET.   https://www.facebook.com/groups/zoomeventpros

Live stream Zoom Meeting to Facebook Live is stuck at preparing to live stream the meeting and showing "Connection has timed out, please try again."

Hi I am hosting an event via zoom and have set it up on Event Bright with tickets, can anyone tell me how this works, will they be sent the ID and password on the day, because , I am getting feed back saying its not on the tickets, so starting to panic now.

I am hosting my first virtual conference next week.  There are simultaneous sessions going on throughout the 2-day conference.  We will have small group networking.  I want these small group networking sessions to be named breakout rooms so participants can select which room to go to.  I am lost as to setting up these breakout rooms in advance.   Additionally,  how do I go about letting participants select which session they will attend (i.e. at 10 am there is a  Cyber Security and Financial Fundamentals happening)?