Events

Hi, I seem unable to find this feature, so I will assume I'm blind or it does not exist. I'd like to gather and display collected data from the Events that happens during a call within Contact Center. Specifically what IVR menu options a caller selects while in the flow.I know I can see this on each engagement individually, but I do not see a option to look at this data on several engagements throughout a timeframe. Does this option exists, and if it does not, are there any ways to work around this?

HI there are 2 of us presenting with a powerpoint.  We want to have us shown during the recording.  How do I set this up?  We have only been able to record the presentation. Thanks in advance.Anne 

How do I download my registration list for a past meeting?I am a licensed user with up to 500 attendees for meetings.I am using a MacBook Pro computer with Sonoma 14.2.1.I can see who has registered and there are 10 pages of names and email addresses.  But I want to download all the names and email addresses, all in as few actions possible. 

Hello.  Can I use Zoom to record and then post for Youtube videos? I love how I could have two people on and record it. 

Hi,  I am embedding a registration link for an upcoming meeting on my Wix website. The meeting registration page renders but after registration info is entered and I click submit, I get the error: us06web.zoom.us refused to connect.  Does anyone know how to fix this?  Thanks,Steve 

I would like to host a zoom where customers can see my video when it is convenient for them.  I am not sure where to find the information to do that.I have set up an invite for them to go to my zoom account.  Just not sure how to do the next step by getting my video onto my site

My email host tells me Zoom has had one if its domains blacklisted by one of the spam filters: http://www.spamcop.net/w3m?action=checkblock&ip=167.89.93.232http://www.spamcop.net/w3m?action=checkblock&ip=167.89.93.232http://www.spamcop.net/w3m?action=checkblock&ip=167.89.93.232http://www.spamcop.net/w3m?action=checkblock&ip=167.89.93.232 I am note sure if Zoom is doing anything about this, but when I contacted support, they told me all I could do is try to whitelist it on our server.Joey

I pay for both Zoom Pro and ZoomISO (Liminal bought by zoom)... Currently, it limits to 720p, I don't use 90% of the features, not mail, calendar, cloud, essentials, whiteboard... etc. I have been told that in order to have 1080p, I need to purchase the 2700/year account for 10 licenses! I'm already paying $1067.84CAD as it stands for 1 user... Does anybody at Zoom find it bizarre that a freelancer who already pays zoom for what amounts to 3 users of the business level, uses none of the existing features nor the ones on the business level, get less quality? Zoom Pro = $200CAD/yearZoomISO = $867.84CAD/year1 user for 720p = $1067.87CAD/year Zoom Business = $270CAD/year (Requires 10 users) $2700CAD/yearZoomISO = 867.84/year10 users + 1 ISO user for 1080p = $3567.84CAD/year PLEASE PLEASE PLEASE allow us to

I've already created a custom video filter to display an image at a fixed position on the screen, e.g. for a company logo.Now I'd like to create a custom video filter where the graphics move with my face, to give me e.g. a clown's nose or a sorcerer's hat. Basically like the preconfigured filters (e.g. 'Head Chef', 'Bunny rabbit', 'Daisy'), just with my own graphics.I've tried to just drag my new nose graphics in the middle of the head symbol in the dialog to create the filter - but it's just stuck in the middle of the screen, and doesn't move around with my face. How can I do that?

The FAQ on this subject doesn't answer how Zoom handles attendees: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063714 The FAQ states: "Each attendant that exceeds the prepaid number of allotted seats will incur an overage fee of $2.50 USD per attendee" then later it states "If the license attendance rate is exceeded, no further unique attendees will be able to join the event."  What happens if we buy the 100 pay-per-attendee plan and 150 people show up? We are ok with paying 50 x $2.50, but we are NOT ok if the 101st attendee is blocked from entering. 

 Is there a simple way to add ZR as an alternative host for Zoom Events? We attempted to add ZR by using email address, but it didn't work. Currently, we are using the ZR pairing method, which is more difficult and time-consuming, especially since we need to add 5-10 ZR to Zoom events.

We've heard your requests! And we think you'll enjoy this latest update.    OnZoom Hosts can now record OnZoom events locally! Here's how:    1) Go to the 'Event Options' section of event setup 2) Click into  the 'Cloud Recording' dropdown 3) Enable 'Allow local recording'   Pro Tip: Enable Local and Cloud recording if you want both! Also, be sure to adjust your desired recording settings here: https://zoom.us/profile/setting?tab=recording  

All the help and community posts reference settings that are non-existent in OnZoom event creation (under Advanced Settings). I can only presume that they are referencing regular zoom or that the engineers disabled recording (intentionally or unintentionally).   What's the current situation for recording OnZoom events?Can it be done? If so, how?

I am looking to add an additional email communication to send to registrants leading up to the event.  At the moment, I am unable to find the area where I would be able to create another email communication. I can only edit the ones already created. Is this something that is possible? I would like to send a reminder prior to the events starting each day instead of just the first session and send a reminder 2 weeks before the first session. 

Ich will registrierte Teilnehmer eines Meetings exportieren - ging noch vor Wochen

I set up several recurring events in a new Zoom Sessions account. I have one set up so that registrants have to register for each session independently and one set up so that registrants can choose a single, multiple or all of the recurring meetings. I can see the list of registrants in the Manage Registrants tab, but I can't see which specific dates the registrants registered for.  I would like to be able to see who has registered for a specific date and communicate with registrants who attend a specific date, not all the dates. Is this possible? The current zoom help article appears to be outdated, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058241 It talks about a profile card, but all the fields it references are not shown in the registrants details. Thank you in advance for any suggestions. 

I have three Zoom Events 1000 Unlimited Licenses . Why am I  not able to move them to sub accounts? 

Hi, As a french interpreter, I'm frequently called upon to work with Zoom Interpretation, which is awesome because it saves me and the organisers all the travelling costs. But.... people tend to forget that they're being interpreted which can lead to a few challenges. So I put together a recap of how to talk through an interpreter, starting with... keep an eye on your interpreter (you can pin them), and if they're still talking after you pause, give them a moment to catch up. More here:https://www.french-marketing.com/post/working-with-interpreter-good-practice  

hi, customers do need a "commercial zoom account" to attend a meeting. In settings, there is no possibility to change this setting. How can I proceed in order to invite attendees without having any commercial zoom account?

I scheduled a meeting and it seems to have vanished from my zoom calendar. Is there a way that i can I restore the meeting with the same address?i already sent it to a lot of people.

I have followed and triple checked all of the steps for installing and configuring the Salesforce app including registering the app for my user in Zoom.  I, however, am not able to see any of the zoom events that I, or anyone else on my team, create.  What should I investigate? 

Hello all, I've been working on a Zoom event for the past few months. I came back from the holidays, and I'm no longer able to edit it or access it. I can see my event under the Manage Events section. Normally, I would click the edit button to edit the event. Now, it shows an error "Please complete your Host Profile Settings".  I've chatted with support and followed all directions to "update my host profile settings". It is still not working. Any ideas?

Hello everybody, When I share with my iPad, everything is fine. On the other hand, with zoom live via Youtube, the problem is that my screen, the size is small at the top and on the right. I looked everywhere to enlarge it, because I express in Sign Language, it is important that the public sees the screen better in large size. Do you have any solutions to enlarge this size? Thank you for your help. Yours sincerely

Can anyone share the best headset and mic set up for conducting live meditation classes? I will be playing music in the background that I want the participants to hear without drowning out my voice or my voice drowning out the music. I also will record the events occassionally.

HiI have a very important meeting with clients on a project that involves streaming several videos and I made some tests and the video is all jerking. The sound also has problems but is less noticeable.The videos are short (1min) and relatively small (40-400Mb). The connection is cable and should be no problem and the computer is a gaming HP which is perfectly capable of handling the processing. In the screen, there is no problem either with the sound or the video but in the transmission is unacceptable.Any suggestions on how to improve the video quality? It is not an option to switch off my camera because the team needs to see me as I make the presentation.Any help will be most appreciated.regardsLuis