VIEW: side-by-side

Welcome to the Zoom Community, @TIOJAYY.

See this Zoom Support article for details and limitations:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067526

The type of account shouldn’t make a difference, but note that you do have to be on a Desktop version of Zoom for this to work. 

Thank you for your engagement. Before making this post I had already performed a trouble shoot using these steps and it did not work. I am very disappointed with the zoom company and how they do not provide customer support to their members. I tried to upgrade but I am 1 person and the only way to get customer support is to subscribe with 10 users and that too expensive.