Customer Success

I am on a Lenova laptop using Windows 11. My video camera is working properly with the uptodate driver, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the Zoom program and reinstalling, etc. My computer driver is up to date as is my version of Zoom. This problem used to occur infrequently but now it occurs in every meeting.  I have follwedd all the suggestions previously posted here and on the Lenovo support webpage. Your help would be greatly appreciated to solve this problem. Thanks. Topics:Videocameravideo 

※English follows Japanese Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00） 移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいURLへ更新してください。特に、スパムフィルターやファイアウォールでドメイン制限をしている場合はご注意ください。 詳細は下記サイトをご確認ください：https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997 Zoom’s Service Status page is transitioning from status.zoom.us to www.zoomstatus.com.Transition date and time: August 14, 2025, from 1:00 to 2:00 AM UTC(It corresponds to August 14, 2025, 10:00–11:00 AM JST.) To ensure uninterrupted access and notifications, please add www.zoomstatus.com to your allow list and update your subscriptions—whether via email, SMS, Slack/Webhooks, or RSS/Atom feeds—to the new URLs. If you have firewalls or spam filters blocking the old domain, make the necessary adjustments beforehand. For more details, please visit:https://support.zoom.com/hc/ja/article?id=zm_kb&

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.   Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.   Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms. Zoom Task is a built in task management solution embedded directly within Zoom Meetings Zoom Team Chat Zoom Docs Zoom Mail and Calendar   With the Zoom task and Ai companion power 📌 Centralized Task Management
 Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp.    🧠 AI-Powered Task Generation
 Zoom’s AI Companion suggests action items based on meetin

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.     You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college courses, online webinars, and an actual job title. It’s a new field of study, but you don’t have to go back to school to become an expert in creating successful prompts. You can write prompts like you’re chatting with a colleague.   Taking time with a better prompt can return better results   Whenever there’s a new technology, there can be a learning curve regarding how we should interact with it. In previous decades, you’d have to learn complex programming languages or workflows, but with generative AI, you should just talk to it in your own words. That doesn’t mean there aren’t ways to improve your AI results. If you’ve used Zoom AI Companion before, you may be familiar with some already, such as: Summari

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month. Here’s what’s happening: 📅 June 4: Zoom Workplace (Meetings + Productivity) Open OfficeWant to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace. 📅 June 5: What’s New at Zoom? Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day. 📅 June 11: Zoom Phone Open OfficeTake your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.   📅 June 12: Zoom Contact Center Insights – Jun

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   

  Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.   Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.   Top Features That Will Make Your Work Life Easier Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet! Smart integration with tools you already use (looking at you, Jira users 🙂) Custom terminology and acronym recognition Personalized coaching with custom avatars that speak your team's language   What I love most about this tool is how it tackles everyday workplace headaches: Instantly find company policies and information when you need it Gen

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.   What are Shared Spaces? 🤔 🤔 A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!   Why Use Shared Spaces? 💡 Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds. Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions. Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to aut

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops. As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple partici

Hello,  Does Zoom have a Customer Advisory Board? Or forum in which users can obtain Zoom updates and share feedback?  Thanks, Jackie 

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.   At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.     Our multi-layered security approach   This year, we continued our strategic approach of running multiple complementary programs: Public “VDP” Bug Bounty Program: our front door for the global security researcher community Private Program: working closely with select researchers on sensitive features Zoom VIP: collaborating with elite researchers on our most critical systems Specialized challenges: targeted security i

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meetings + Productivity) Open OfficeReady to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!   📅 May 8: What’s New at Zoom? (April Releases)Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.   📅 May 14: Zoom Phone Open OfficeTake your Zoom Phone game to the next level! From smarter call handling to stre

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

  Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.   A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without the need for additional hardware. It's especially beneficial in environments where quick, hands-free communication is essential.   For managing tasks and tracking progress, Zoom Workplace for Frontline offers robust tools. Another feature is the

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.   Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).   Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:         IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto. Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling. So how does this work? 1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules”, and choose "Availability Poll".   2. Set Meeting Details: Fill in details like meeting topic,

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 

I am on a plane and get annoying messages from Zoom that there is no internet connection.  How do I turn this off?

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨ We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀 Register Now: https://ev.zoom.us/webinars-events/whats-new-at-zoom-4/

Виникла проблема, після завершення конференції на моєму диску С куди зберігались відео не вистачило памяті для перетворення в відео, я перекинув папку в диск D де вистачає пам'яті, коли пробую перетворити файл немає ніякого прогресу, стоїть на 0%, це не я починав конференцію і тому не можу витягнути відео з самого zoom, а відео мені обов'ясково потрібне, підкажіть що мені робити 

With Zoom-Salesforce Integration app installed, after running a Webinar, no Zoom Attendee or Zoom Link records were created. This webinar had more than 400 registrations.The attendee report in zoom has nearly 500 rows. But zero attendee records, zero link records in Salesforce. Why did this happen, and how can i make sure it doesn't happen again for my dozen or so upcoming webinars?

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.https://survey2.us.quantilope.com/py23Ty2WPujweQ9e8/cEWfJhJ6AYgeGCzeF 

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?

Ever left a meeting wondering, "Wait, what was I supposed to do next? 🤔 🤔" or wished there was an easier way to turn brainstorms into actionable tasks? 💡 You're not alone! Zoom’s AI Companion 🤖 is built exactly for moments like these—tailored specifically to your job, delivering clear, immediate benefits you’ll actually care about. Let’s skip the tech jargon and jump straight into how AI can simplify your workday, starting now. 🕒✨ 🎯 Sales Teams: Close Deals Faster (Without the Extra Work) Imagine finishing a sales call and having next steps immediately drafted. AI Companion captures meeting highlights and generates quick, clear emails ready for you to send. Meet. Summarize. Follow-up. Instantly—Zoom AI Companion in action for your sales workflow. 📈 Marketing Teams: Turn Ideas into Content Instantly Brainstorm session ending? Your next campaign draft is already halfway done. AI Companion summarizes meeting points, organizes