Customer Success

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, it is too expensive for our College. They bought the pro version but it has limited licenses.  It would be so much better if they could allow free or atleast discounted pro accounts to students and teachers, until their graduation. Many of the students share the same concern Hope this gets addressed!

I have scheduled zoom meetings through canvas but when I try to start them I get thisWhat's going on here? I have used Zoom in canvas for years and never had this issue until now.

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Join our team and exciting speakers. Register TODAY for the free virtual @51 Education Summit on Thursday, July 21st, 2022. 💻📚Join us for sessions on:✅ LMS/LTI integrations✅ Unifying campus communications✅ Scaling up hybrid learningAnd more!Register now - https://bit.ly/zmedu#zoomedu #educationtransformation #workplacetransformation #futureofedu #teachingandlearning #hybridlearning #onlinelearning #hyflex #Zoom #Zoomphone #zoomrooms #zoomevents #zoomone

During a zoom class, you will have questions for the instructor or comments to make in a class discussion.There are a few ways to get the teacher’s attention if you have a question or a comment by using “participants” and “chat” features:

My colleague has started and completed a meeting yesterday. After, He cannot open the zoom meeting again. Attached please find the video about the situation we have encountered. Would anyone suggest any action we can perform to solve this problem?

I am looking for a way for math students to share work with each other without typing or writing on a whiteboard while in break out rooms. Any suggestions?

For the past two plus years, like most teachers in America, I have been using Zoom to have online virtual classes.  I have always recorded the class meetings locally and then posted them on my website for students. For the first couple of years Zoom included the teacher/speaker in a small window in the top right corner while I shared my computer screen to the class in the local recordings. This was great because I tend to use my hands and a facial expression a lot during lectures.Now the teacher/speaker window is not included in local recordings. The same thing happens no matter which computer system I am on when I teach the class. The teacher/speaker window is available while the class is live, but not in the local recordings. I searched the internet for an explanation and looked for help so I can fix the problem, but I have not found one. Please share with me how I can get the teacher/speaker window back in the top right corner of local recordings. Thank you in advance

I used Zoom to record a thesis project interview. I am not sure whether my account can provide the audio transcript.  Does anyone know how to get the audio transcript? I have the video recording of my interview.  Thank you. 

I was testing a zoom meeting on my computer and ipad.  I turned on mouse control, but when I tried to use it on my ipad nothing was working.  I saw the mouse icon, but I wasn't able to move anything on the screen.  Am I missing something?

When our school recently pivoted to remote teaching again, the kids were able to change their names, backgrounds, and become 3D characters. Is there a way to control this through Zoom's settings without an education package?

Hello! We are looking at integrating Zoom with Salesforce, but need help understanding if one Enterprise Zoom Account is linked to Salesforce is there a work around if multiple departments want to use the one Enterprise Zoom account for a Webinar? for example Recruitment department hosts a Zoom Webinar at 5:00 pm and Graduate department wants to host a Zoom Webinar at 5:00 pm both on the same day? or are multiple Zoom Webinar accounts linked to Salesforce? Is this possible? Also does there need to be a specific Zoom Enterprise account for the CRM plus a Zoom Enterprise account for your entire institution or does your CRM use the institution's overarching Zoom Enterprise account? If your institution has a specific Zoom Enterprise Account for the CRM, does that affect setting up Personal 1:1 Zoom meetings through the CRM? Also, for the Organization Wide Email default address, is the same address used for every department and is the Webinar information sent to the participants u

Salam.Apakah jika saya menggunakan zoom dengan akun gmail belajar.id dari pemerintah indonesia yang dikhususkan untuk pendidikan bisa menggunakan zoom lebih dari 40 menit?Mengapa program zoom untuk pendidikan yang terkena dampak covid-19 sekarang sudah tidak ada? padahal sangat membantu kami dalam mengajar di kelas tanpa batas.Terima kasih

Hi, All Zoom can be used for teaching individual and group of students. For learning - we can integrate Hands On and Virtual Learning experiences to complement skills. For assessment - we can integrate Polls & Chat rooms for both formative and summative assessment. It would be good to have a gradebook attached to Zoom so that students can see the outcome right after the end of zoom classroom. Remote Internships / thesis - Undergraduates can also do remote internships wherein supervisor can provide live guidance of work which student is doing in their onsite institution. For example their could be an onsite and offsite zoom supervisor so that students can do their remote thesis. I have not used Zoom at Higher education as of yet but would love to - the possibilities could be  for fully live sessions and hybrid classes. If anyone wants to share additional thoughts please respond. Regards, Pankaj Mehrotra

I am a basic free user, and Zoom is a godsend for teachers!!! I have used several sets of recurring meetings successfully. Today, though, my student in Mexico cannot connect with the new Meeting ID. Do I need to tweak anything in settings? I've tried, but maybe there's something new I need to know. Thanks if you know something I can try! Rhonda in Texas

Hi all   Currently many of my students have shaky connections and I am unable to get more than one student to share their screen (or turn cameras on) simultaneously. But even if they could, there is no feature in zoom that makes this a requirement for students. Of course forcing screenshare/camera is a violation of privacy, but there could be a feature for teachers (zoom Hosts) to select one of these checkboxes for a meeting: "[x] require all students share screen with host", (that is, only host/teacher can see screenshare feed of student) "[x] require camera on - show teacher only"   (that is, only host/teacher can see camera feed of student) What does "require" mean? I suggest that if a student turns off the required feed (camera or screenshare, depending on which box was checked), they are automatically moved to the waiting room. This is the online equivalent of stepping outside a real classroom if you have to take an urgent call or go to the bathroom. What we ar

Is there a simple instructional video showing young students how to access the annotate tool? I am looking for a video to show my students how to use the Zoom annotate tool. Usually, I can explain it by showing them a photo of the menu and highlighting the annotate tool. However, I have one student that cannot find it. He is on a laptop, but I am not sure what brand. His family only speaks Chinese. I can translate simple instructions for them. 

Hi all,   I work in education and use breakout rooms for students. There are multiple teachers going around the breakout rooms to check on the attendees, and we want to get around to everyone in as timely a manner as possible. There is no viable way to coordinate between us which rooms we have been to when, so we have a "time away tracker" that keeps track of how long it has been since each breakout room was last attended by a teacher. This is currently an external application that does not interact with the Zoom meeting directly, however I am looking for a way to have Zoom directly send the breakout room data to this application (or even better, a server!) via an extension or dummy co-host.    So far as I have seen there is nothing like this anywhere, I understand I will need to code it myself. But if anyone has any information on how to send a fetch request to the Zoom servers to get breakout room attendee number or how an extension could extract this data from the web

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in my teaching - now I can finally teach with all these tools without breaking the pocket book. I have become very comfortable using Zoom for IEP meeting (parents are also able to use Zoom with little issues). I will have to unfortunately move to a free version (40 mins will not do it for me).  I will need to switch to Google Meets or Microsoft. I hope that you would reconsider giving educators more time (1hr and 30min would be great)... Again thank you for at least helping me out for 2years. I hope your CEOs (or bosses) would reconsider to help those of us who have been helping build our next generations like Google and Microsoft do. 

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes next months free of charge? Also there are many people willing to participate, more than 100 hundred.Who could I contact to ask for support/help?Thank you in advance!

Dear Teachers,  Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong!  We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy.  Check out our latest blog post about all the ways teachers inspire us here at Zoom. Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 

Dear Teachers,  Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong!  We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy.  Check out our latest blog post about all the ways teachers inspire us here at Zoom. Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment.  Anyone interested to discuss this further or collaborate - please let me know. Regards, Pankaj Mehrotra 

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants  Any suggestions on where can we get  free subscription for the premium account

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST.  I am having difficulty finding a way to survey/poll the therapist on there experience with the telehealth session.  Any suggestions?