Customer Success

Hey! I am currently using different account. I mistakenly clicked educator account and I cannot activate my account now. The email that I used there is a student email and I can't activate it. We also have an online orientation tomorrow. Please help. Thank you.

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both  at the same time - which is gallery view i believe. I do not see the option for gallery view.... I tried swiping to the left when i had one participant on as directed by a blog - that didn't seem to work. Any ideas?

Hello! I am currently using different email. I accidentally clicked educator account instead of regular account. What I used there was a student account. Is there any way to fix my account? I am kindly asking for your help. Please help. Thank you.

I put students in breakout rooms as a host and one student said they could hear and see me in the main room.  I'm not sure how to rectify.   

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps. I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools extensively during tutoring. I use the Stamp tool to quickly show when the student answers an item correctly. I use Check and Star to show correct answers. I don't want the students to be able to use the Check and Star stamps, OR I'd like to have a special stamp that the students can't access. I've checked the Zoom Apps and community posts, and haven't been able to find a host-only or teacher-only stamp. Any ideas?

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”

An instructor shared a link to a zoom class recording via Canvas, but when I follow the link I get the message: You cannot view this recording.No permission. It doesn't even offer a place to input the passcode she provided. Any ideas?

Hello!   When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account to non-Educator Account?    Thank you!

I'm looking for a program such as appointlent that will automatically sync virtual proctored appointments with our zoom account. Does anyone have any experience or suggestions in any zoom integrations?

We have been using a Zoom EDU license since the pandemic began and have migrated from the original Zoom Client for ChromeOS to the PWA. However, the old version is still present on my user’s devices and this is confusing. I’ve forgotten where in the Google Admin Console I installed it. Can someone help me remember?

Hola buenas tardes, soy de Argentina y quiero contratar el servicio de zoom educación y no se como hacer la compra. quiero saber a que le llaman licencia desde ya muchas gracias.

Hello! When I was making a zoom account, I accidentally pressed the Educator Account option and now I cannot log into Zoom with that account. I am currently using a different email to post this. Is there a chance that I can switch my account to the default one?  Thank you.  

We are a systems design/integrator for conferencing systems.  I want to get certified through Zoom's University required courses.  I have the link which brings me to a drop box document.  That has a link to enter the Zoom University courses.  The Log In will not let me sign in with the only Zoom Log In I have?  Any suggestions to get access? 

Hi folks,Need help urgently!I'm unable to join any zoom meetings or access my zoom account through my educational institutions zoom account. It asks me to join in using the institutions account and password, which I do, and then it prompts me to merge my personal zoom account with the institutions. After going thru the T&C's of the same, I'm a bit apprehensive as it states that all my personal content, recordings and set ups will be merged and the institution will have access and control of this. I have since 2 years and still use my personal zoom account for work meetings etc and don't want to merge. Is there another way out? Please help!!Much thanks!!

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, it is too expensive for our College. They bought the pro version but it has limited licenses.  It would be so much better if they could allow free or atleast discounted pro accounts to students and teachers, until their graduation. Many of the students share the same concern Hope this gets addressed!

I have scheduled zoom meetings through canvas but when I try to start them I get thisWhat's going on here? I have used Zoom in canvas for years and never had this issue until now.

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Join our team and exciting speakers. Register TODAY for the free virtual @51 Education Summit on Thursday, July 21st, 2022. 💻📚Join us for sessions on:✅ LMS/LTI integrations✅ Unifying campus communications✅ Scaling up hybrid learningAnd more!Register now - https://bit.ly/zmedu#zoomedu #educationtransformation #workplacetransformation #futureofedu #teachingandlearning #hybridlearning #onlinelearning #hyflex #Zoom #Zoomphone #zoomrooms #zoomevents #zoomone

During a zoom class, you will have questions for the instructor or comments to make in a class discussion.There are a few ways to get the teacher’s attention if you have a question or a comment by using “participants” and “chat” features:

My colleague has started and completed a meeting yesterday. After, He cannot open the zoom meeting again. Attached please find the video about the situation we have encountered. Would anyone suggest any action we can perform to solve this problem?

I am looking for a way for math students to share work with each other without typing or writing on a whiteboard while in break out rooms. Any suggestions?

For the past two plus years, like most teachers in America, I have been using Zoom to have online virtual classes.  I have always recorded the class meetings locally and then posted them on my website for students. For the first couple of years Zoom included the teacher/speaker in a small window in the top right corner while I shared my computer screen to the class in the local recordings. This was great because I tend to use my hands and a facial expression a lot during lectures.Now the teacher/speaker window is not included in local recordings. The same thing happens no matter which computer system I am on when I teach the class. The teacher/speaker window is available while the class is live, but not in the local recordings. I searched the internet for an explanation and looked for help so I can fix the problem, but I have not found one. Please share with me how I can get the teacher/speaker window back in the top right corner of local recordings. Thank you in advance

I used Zoom to record a thesis project interview. I am not sure whether my account can provide the audio transcript.  Does anyone know how to get the audio transcript? I have the video recording of my interview.  Thank you. 

I was testing a zoom meeting on my computer and ipad.  I turned on mouse control, but when I tried to use it on my ipad nothing was working.  I saw the mouse icon, but I wasn't able to move anything on the screen.  Am I missing something?

When our school recently pivoted to remote teaching again, the kids were able to change their names, backgrounds, and become 3D characters. Is there a way to control this through Zoom's settings without an education package?