Customer Success

Accessibility is at the heart of what we do at Zoom, and we’re always looking for ways to make our products more inclusive. To make your Zoom experience more equitable, we are excited to announce that automated captions will be enabled ‘on’ for all Zoom accounts in the coming weeks. Automated captions help make Meetings and Webinars more inclusive for multilingual speakers, participants with hearing impairments, and others by providing real-time transcriptions of meeting and webinar conversations and content.    Once automated captions have been turned on for your account, your meeting participants can start captions in your meetings.  Account admins and owners have the ability to customize the availability of automated captions at the account, group, and user levels. Visit the Zoom support site for detailed instructions on enabling and managing automated captions. For additional questions, please read our accessibility FAQs. Make sure that you are on the global minimum

Zoom is excited to host several events for our Education, Healthcare, and Government customers next week. From customer use cases to the company road to opportunities for external funding, take a look below at our special events for verticals. Register for however many you’re able to attend, and don’t forget to tell your colleagues!  If you have questions about any of the events below, reach out to your CSM.   Tuesday, November 14 For Healthcare: Zoomtopia Recap Wednesday, November 15 For Higher Education: Embracing Cloud Telephony for Academics and Administrators with Zoom, UC Santa Barbara, EDUCause, and AWS Thursday, November 16 Grant Support for Higher Education Grant Support for Healthcare  Grant Support for State & Local Government and K-12 Education

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. In October, we primarily focused on updates to Zoom's new AI features. Download the latest version of the Zoom client to access all of these features, and remember to check out our release notes for a complete list of past releases across the Zoom platform.    Zoom Learning Center Updates   Explore Zoom AI Companion with free training - Come see what all the buzz is about! Explore features of Zoom AI Companion across the Zoom platform with the Zoom Learning Center’s free, self-guided courses for users and administrators. Calling all Zoom Phone fans - The Zoom Learning Center recently refreshed its Zoom Phone catalog for users and administrators. Dial in your knowledge of the latest features in this comprehensive, eight-course collection.   Key Highlights from Zoom’s Octob

¿Has probado ya la nueva herramienta gratuita de Zoom? Se trata de Zoom Clips, una sencilla manera de grabarte a ti, tu pantalla y tu voz en un pequeño video que puedes usar a modo de tutorial, breve presentación o para compartir una idea con quien tu quieras de manera rápida e intuitiva. Una vez hayas grabado tu clip, no tienes más que compartir el enlace. Los espectadores podrán dejar sus reacciones y comentarios, algo que podrás moderar desde tu Portal de Zoom.Para activar Zoom Clips como Administrador de tu cuenta, no tienes más que seguir estos sencillos pasos: Accede a tu cuenta con privilegios de Administrador en el Portal de Zoom Accede al menú Administración de Cuenta → Ajustes descuenta → Clips (Pestaña) Hacer click en la opción “Clips” para activarla   Ahora la herramienta aparecerá en nuestra barra de tareas de la aplicación de Zoom para escritorio. Para grabar un clip, no tenemos más que ir a la pestaña Clips y hacer click en “Crear clip” y la interfaz de de Clips

The following are answers to some of the most common questions or problems users come across.   https://support.zoom.us/hc/en-us/articles/206175806-Frequently-asked-questions 

The recently concluded Zoom AI Companion Webinar, led by Randy Maestre, Zoom’s Head of AI, Developer Ecosystem & Industry Marketing, and Enrique Plaza Garcia, Zoom’s Product Marketing Manager, provided a profound dive into Zoom’s AI capabilities. What sets Zoom apart is its unparalleled AI versatility, surpassing the constraints of single-model AI solutions. The discussion revolved around how Zoom serves as a catalyst for seamless connection and collaboration, converging both employee and customer experiences within an intelligent, all-encompassing platform that garners genuine user affection. Randy spotlighted a staggering statistic – approximately 60% of a person’s workday is consumed by administrative tasks rather than value-added work, a significant productivity drain. In today’s hybrid work landscape, teams grapple with disengagement, underscoring the pressing need for heightened connectivity, a sense of belonging, and an enabling company culture, identified as prime drivers f

I have just completed a Zoom meeting, the number of  participants shown in the report page in Zoom is 90, however,  after I have exported the attendance report, the file only contained 10 participants.   What can I do? Can zoom help us export? I feel helpless because I cannot find any technical support from Zoom to answer my  question over the phone.

Hi, I conduct lessons on zoom and I post the lessons' recordings online. Zoom sent me a note saying that I don't have anymore room on cloud to save other recordings. If I delete the recordings on cloud I wont' be able to show the lessons on the website. What can I do? Thank you, Beatrice.

In the past few months, I've been encountering a lot of customers having the same use case when it comes to their company all hands and new hire trainings. They would usually run the same programs having the same speakers and talk about the same topics for everyone to consume. There came a point where they were looking for a solution or a feature to help them run their sessions with minimal effort and no fuss during the event. So I introduced them to the Simulive Feature.  The Zoom Webinar Simulive is a powerful tool that can help you reach a wider audience with your webinars. With simulive, you can record your webinar in advance and then host it live, allowing people to watch it from anywhere in the world. This is a great way to save time and money, and it also ensures that your webinar is accessible to everyone. Here are just some of the use cases for Simulive:A company wants to deliver a training course to its employees in multiple time zones. Instead of hosting

  The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom.   In May 2023, 83% of UK organizations polled by the Chartered Institute for Personnel and Development (CIPD) revealed they had adopted hybrid working arrangements, and a separate study from the Institute for Economic Research, also using data from May 2023, found that UK employees now spend an average of 1.5 days per week working remotely – higher than any other developed nation in the study except Canada (averages 1.7 days).    This widespread adoption of hybrid and flexible work reflects its popularity: Zoom’s own polling with Morning Consult found that only 8% of UK workers with some experience of remote working prefer working in an office full time – lower than in any other country polled.   Zoom has been helping customers in the UK and around the world to navigate these changes and maintain connections via Zoom

We’re not sure there’s much spookier than a double or triple-digit notification number in Zoom Team Chat 🫣   Luckily, AI Companion can help you catch up with the click of a button! ✨  

I have viewed instructions and videos for changing video settings. They all refer to a little green Video icon under Settings. However, under my Settings, I have nothing of the kind. Nothing that refers to Video Settings and no little green camera icon. Is this because I'm a 'Basic' user? Do I not have access to this feature? My system requirements for my Mac OS are fine, so that's not it. Any help appreciated!

Have you tried Zoom’s new virtual assistant, Zoom AI Companion?  Check out what these users have to say about it 👇     What do you like most about Zoom AI Companion? Share in the replies below 📝

Hello!  Appreciative of any help asap. Setup as follows:  I am recording someone participating in a sport lesson.  It is my Zoom account and I am using my iphone.  The clinician is on the Zoom with me.  The person being taught is on her phone with the clinician separately.  We would like to record the session with MY CAMERA VIEW, able to hear the clinician as well.  So we want to lock the screen on MY VIEW, not that of the clinician, who will be the speaker 99% of the time. We have only been able to record with it capturing the speaker, who is the clinician, every time she speaks, while we want to see the person being taught only, while able to hear the speaker's lesson.  Thank you!We have tried everything we know and have learned online.  Could someone please help asap?  

Hello, I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. Is there any way to undo this so I can continue the sign-up process, can you send me a support ticket? I cannot get onto any of my school Zoom meetings.  Thank you!

We have a very exciting webinar coming up on October 26 at 8 a.m. PST to dive into Zoom AI Companion! Join us to learn about:    Agenda: Challenges of Modern Work Impact of Generative AI Zoom’s AI Strategy and Principles Zoom AI Companion Overview Industry and Departmental Use Cases Discussion / Q&A   Register here: https://success.zoom.us/webinar/register/WN_uc_yySOKQGe1xEJPvpjItw#/registration

You must have heard about Zoom Revenue Accelerator as one of Zoom’s top add-ons that uses machine-learning algorithms to transform customer interactions into valuable insights for identifying opportunities, assessing risks, and ultimately enabling and improving sales team performance. Zoom Revenue Accelerator is available for Zoom Meetings and Zoom Phone and supports 12 languages(in beta) in addition to English. It has a dashboard that shows your performance over time and metrics across all your meetings, lets you gain insights into the meeting with the help of Summary and Smart Chapters, and supports CRM integration.But, has anyone imagined any other industries that have benefited from utilizing Zoom Revenue Accelerator? – Surprisingly, there’s a lot more than just Sales! One example is this client that I have recently met who does court reporting and has greatly utilized Zoom Revenue Accelerator in their day to day functions. Traditionally, court reporters have been tasked with the a

Hello       I'm designing a workflow for a health clinic.  If a call is started and a patient goes to a waiting room at the start, can they be put BACK into the waiting room after a doctor speaks with them?  Can a host leave a call with someone in the waiting room without the call ending?  In short, I'd like for a host/cohost to come and go on a call with someone in the waiting room without the call ending.Is this possible?Thank you!

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. In September, we primarily focused on Zoom's new AI features and the release of one of our newest products: Zoom Notes! Download the latest version of the Zoom client to access all of these features, and remember to check out our release notes for a complete list of past releases across the Zoom platform.    New Product Launch Introducing: Zoom Notes – Zoom Notes is a new workspace that enables users to create and collaborate before, during, and after meetings. During a Zoom Meeting, use Notes to collaborate with others for real-time inputs—eliminating the distraction of jumping between Zoom and third-party documents and tools. Users can continue to work in Notes outside of meetings asynchronously and share them for collaboration. This feature is available for all Zoom accounts. Ke

I use my personal meeting room (same ID for each meeting) for telehealth with clients (I am a psychologist). In the last few weeks I have noticed that in the participants list (I use MacOS desktop zoom) participants who have left their appointment continue to show up in a submenu called "Left". Subsequent clients entering the zoom meeting can see this list, which obviously identifies the previous clients as their zoom names (99% of the time their full name) are visible. They can see the Left list in participants. I am unsure as to why this has suddenly changed. This is an urgent matter. I can only clear this list by ending the meeting and restarting. This means all participants in the waiting room are booted out and need to rejoin, destroying the very purpose of that room. I have attached a screenshot of what a client joining a meeting will see with names blurred out for privacy. I have recreated this using my personal devices and can see each previous meeting parti

Hi Zoomers!  We hope you had a wonderful time attending Zoomtopia 2023 in person or virtually.  We hope your were inspired by our continued focus to innovate and meet the demands and needs of our customers. I am super excited about our AI focus and the future of Zoom docs helping us continue to set the pace in unified communications and collaboration.  We invite you to share your experience below using the following prompts/questions: Share your Day One or Day Two recap (or overall event recap experience)What was your favorite speaker session?What were your key takeaways from the speaker sessions?What did you think of the live performance? What was your favorite connection you made?Which product announcement are you most excited about?Reply below ⬇️

Is Zoom For Telehealth (Zoom For Healthcare) available to Korean health service providers?

I was wondering if Zoom had any future plans to allow for Zoom Apps and Polls to become available when in Breakout Rooms. I am a Learning and Development Facilitator who helps onboard new employees, and the use of those features would greatly benefit our Welcome Session presentation. Thank you!

Wondering how to get started with Zoom AI Companion?      Here are some tips & tricks 👇👇   Set it and forget it. If you love the note-taking capabilities of an AI meeting assistant but keep forgetting to click the AI Companion “meeting summary” button at the start of your meetings, enable the setting to automatically start the meeting summary at the beginning of all meetings you host.   Get specific with your prompts. When you want AI Companion to help compose an email or chat message for you, you can include specifics like the desired tone or the purpose of the message in your prompt. This will help AI Companion generate a message that’s more in line with what you’re looking for.   Keep an eye out for the AI Companion icon. The great thing about AI Companion is that it’s present throughout the Zoom platform, so it’s integrated into how you work. Just keep your eye out for the icon as you work in Team

I'm teaching a hybrid class this week - some students are in-person and some are virtual.  I was hoping to be able to use Zoom on my iPad to host the students who'll be joining us virtually and use the screen mirroring function on my iPad to cast the Zoom call onto the TV in my classroom.  That way, when I share my screen with my students on Zoom - and use my Apple Pencil to write on worksheets I've got on my iPad - the students in the classroom can see what I'm writing as well up on the TV.  I tried doing that today and Zoom wouldn't let me for some reason.  Does anyone here have any experience with this?  I've heard from a few teachers that they were able to do this in their classrooms this past year when some of their students were in-person and some of them were virtual.  But I can't seem to figure out how to do it myself.