Customer Success

  “Can everyone please mute?”      Have you heard or spoken these words during a company all-hands or virtual event? Or struggled to switch presenters and screen-sharing access during a meeting? Or scrambled to get everyone the same virtual background for consistent messaging?    Hosting a virtual event, large-scale presentation, or company-wide all-hands requires more control and polish than your standard Zoom meeting. That’s why we have Zoom Webinars and Zoom Events. One of the most significant advantages is controlling the narrative and maintaining engagement. Webinars are typically structured presentations with a designated speaker or panel leading the discussion — audience members get to listen without appearing on camera.    This format helps minimize the risk of distractions and tangential conversations, allowing participants to stay focused on the key points being presented. Integrating features such as screen sharing, slidesho

Yesterday my camera would not work through ManyCam. A black screen appeared where my picture should have been displayed.  I'm a basic user, using Zoom for teaching students around the world.  I create my lessons in ManyCam and need to be able to use this as my camera source.  I switch to my LG camera and everything is fine.  Anyone else having trouble with third party cameras??  My student could hear me, but no luck with the camera.  I'm using an LG Gram laptop and open Zoom through Chrome.  Any suggestions or update on changes would be great.  Thanks!

The presence of artificial intelligence in healthcare is growing. However, deploying AI in the healthcare sector requires careful consideration, as this evolving technology comes with accuracy, reliability, and privacy concerns — among others — and directly influences patients’ experiences.   Join our webinar on Thursday, December 14 at 10 AM PST / 1 PM EST to learn about Zoom’s AI Roadmap, how we’re addressing concerns around AI, and also hear from Ryan Atwood, Chief Commercial Officer at Engooden Health, on how they’re harnessing the power of AI by utilizing Zoom’s Revenue Accelerator.   Register here, and tell your colleagues to join you as well! 

Hy, My name is Amir and I am running an educational platform by the Name Pifra. I belong to Pakistan and I want to know how I can add Zoom support on my website. I have a number of students to whom I teach Ecom and Digital skills.    I want to add a zoom button on my website and link it to my zoom account. When ever a student purchase a specific membership which ovcourse is a one-to-one meeting, I want a zoom button on the screen where when the user click it need to auto open zoom session.    If this is possible let me know and how can i add it to my website. Thank you

      La Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización gracias a la posibilidad de incluir un soporte audiovisual. Todo esto está disponible de manera sencilla para todos los usuarios con una licencia de Zoom.Echémosle un vistazo a la Sala de Espera en este breve vídeo creado con Zoom Clips: https://zoom.us/clips/share/6U9C46Vqj-baPIyK802c90FA7eFJT33wdURGEpGXRpgefyakKZ31g6qTh6c7DYfdehv8jRG-vAdfrHYGgWlhfqJG.T9h1RZ8ZnxzB9oei Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Hola, Estoy desarrollando una clínica psicológica online. Quiero integrar las citas online con Zoom a través de su API y que cada vez que se haga una reserva a través de la web se creen automáticamente los enlaces. Actualmente voy a utilizar https://wpamelia.com/configuring-zoom/ pero tengo dudas sobre qué tipo de plan de Zoom necesito. Los requisitos es que puede haber varios profesionales a la vez haciendo terapia a través de Zoom en diferentes reuniones. Un saludo.

Hey all, I received an email saying that Zoom "over the next few months we will be migrating our email addresses from @608130.us to @608130.com." It is requesting that I make sure @608130.com emails are approved on my teams email lists. It just seems like a strange email because I am the only one on my team who received it and it isn't signed off. I can't seem to find any other information regarding this and am trying to make sure it is legitimate.  Any thoughts or information is appreciated! Thanks!

Ever miss the feeling of being in the office without leaving your home? 🏠 Are you tired of the same old boring meetings? 😴 Do you want to find a way to connect with your team and boost productivity? 📈    Then you need to try Zoom Huddles! 🚀   Zoom Huddles are small, informal video meetings that can be used for a variety of purposes. 🗣️️ They are a great way to: **Brainstorm ideas and generate new solutions.**💡 Resolve problems and make decisions quickly. 🔨 Check in with team members and make sure everyone is on track. ✅ Share knowledge and expertise. 🎓 Provide customer support. 🦸‍♀️   Why should you use Huddles over Meetings? 🤔 🤔❓Zoom Huddles replicate the 'working alongside' aspect of an open office, allowing you to seamlessly transition between meetings and conversations without losing your virtual workspace.   Will

This week I had an extremely interesting strategic conversation with an Association Management firm that stood out to me. Apart from their own account, they are also managing 34 individual Zoom accounts. With this work setup, their team heavily relies on the Zoom Team Chat.  Zoom Team Chat allows both free and paid users to streamline communications between team members and external Zoom users with instant messaging integrated to the Zoom platform. For them, this is a one-stop shop because it helps them keep their distributed teams informed and company culture alive.  During the session, some of the benefits mentioned were: it’s easy to manage and deploy, improved time-to-employee effectiveness which empowers their staff and offers advanced features and functionality that save time and enhance collaboration. Also, some of the key features that they’re fond of are the Meet with Video, Zoom Phone Call (for their ad hoc meetings) and Schedule Meeting buttons. Since the

Just in case you've been out of the loop the past few months, Zoom IQ is now "Zoom AI Companion".I've been in a few conversations with customers recently asking about it. I wanted to share the common objections I usually get.  Note that the following inquiries may or may not be in verbatim. 😁 So Is Zoom AI Companion Skynet in disguise? Nope. it's a generative AI digital assistant that helps users and their teams do more. Zoom AI Companion is designed to seamlessly integrate with your Zoom experience, offering a range of capabilities that can help you work smarter, not harder. (Props to you if you got the reference 😎) So it has a new name. Big whoop. It must have the same features as the old Zoom IQ.Not exactly. Here's a list of what it CAN do:Meeting summaries: Zoom AI Companion can generate summaries of your Zoom meetings, even if you didn't record them. This can help you save time and stay on top of what was discussed.Chat threa

I am a volunteer English tutor working with adult learners over Zoom. Today, when I was screen-sharing a Word document, the document/program suddenly started jumping around -- with rapid, jerky up-and-down movement, as well as side-to-side movement in the ribbon/tabs area at the top. I had lost control of the document and could no longer continue reading it with my learner. Can anyone explain why that happened, and how to prevent it from happening in the future?

 More and more companies are moving towards a hybrid work model. Zoom has the tools you need for this transition with everything from reserving and checking into your space with Workspace Reservation, finding your place, or asking questions with Zoom Kiosk mode, our Digital Signage, or any of the unique hardware solutions from a wide range of partners.  CLICK TO WATCH     Learn More : https://www.zoom.com/en/resources/hybrid-workforce    

Scheduling meetings used to be a tedious task, a never-ending game of scheduling Tetris, trying to fit everyone's availability into a neat little grid, which made it a time-consuming endeavor. But then, Zoom Scheduler came into the picture, a scheduling wizard that lets me effortlessly share my availability, allows my clients and colleagues to easily book appointments with me, and helps me focus on the important stuff – the actual meetings themselves.     Key Features of Zoom Scheduler: Share your availability: Zoom Scheduler allows you to share your availability with others, so they can easily see when you are available for meetings. Book appointments: Others can book appointments with you directly through Zoom Scheduler. Manage your schedule: Zoom Scheduler allows you to view and manage your schedule in one convenient location. Integrations: Zoom Scheduler integrates with Zoom Meetings, Zoom Mail and Calendar, Google Calendar, and Microsoft 365. Benefits of Using Zoom Sc

Picture this: I was in a recent client meeting and we're in the midst of a lively discussion, and one of the admins, eyes brimming with curiosity, raises a question about Meeting Summary notifications. They admitted they missed the boat on Zoomtopia 2023, which happened in early October.   With a cheerful smile, I leaped into action and decided to show them the ropes. I swiftly demoed some past meeting summaries, revealing the magic of AI technology at play. I explained that this feature taps into the brilliance of AI, even involving third-party models, to let meeting hosts initiate an AI-generated meeting summary. The best part? It's sent out automatically after the meeting wraps up, right to their in-app chat and email. It's like a wizard at work, weaving meeting summaries effortlessly!   To make their day even brighter, I shared a nifty link where they could dive into all the details about using Meeting Summary and how Zoom's AI Companion takes care of their data. You shou

Even with the rise of AI, some users still prefer to manually create notes. The problem though is that users leverage a separate note-taking tool (or a 3rd party Zoom app) to summarize and track action items from their meetings, causing loss of focus and time to grant everyone access and to collaborate asynchronously.   With this in mind, Zoom has enriched the platform with collaborative document functionality in the form of Zoom Notes.    Zoom Notes provides a clean user experience that allows users to create agendas and notes while staying within the Zoom platform instead of jumping to other content management tools. This allows users to create and share content within a Zoom Meeting and collaborate with others on the call for real-time inputs thus eliminating the distraction of switching between Zoom and third-party documents and apps. Users can even continue to work in Notes outside of meetings asynchronously and share them for collaboration anytime, anywhere.  

Since launching Zoom AI Companion, we’ve listened to your feedback and rapidly launched features to help improve your productivity ✅   Now, we’re excited to add to the growing list of AI Companion features already available in the Zoom platform – all included at no additional cost.   Take a closer look here at what’s new 💡  

when setting up Zoom meetings I now have to enter all the emails in the invitation bar by hand and not by copy and caste as I used to.  Can someone give me guidance on how to avoid having to follow this laborious process? 

Accessibility is at the heart of what we do at Zoom, and we’re always looking for ways to make our products more inclusive. To make your Zoom experience more equitable, we are excited to announce that automated captions will be enabled ‘on’ for all Zoom accounts in the coming weeks. Automated captions help make Meetings and Webinars more inclusive for multilingual speakers, participants with hearing impairments, and others by providing real-time transcriptions of meeting and webinar conversations and content.    Once automated captions have been turned on for your account, your meeting participants can start captions in your meetings.  Account admins and owners have the ability to customize the availability of automated captions at the account, group, and user levels. Visit the Zoom support site for detailed instructions on enabling and managing automated captions. For additional questions, please read our accessibility FAQs. Make sure that you are on the global minimum

Zoom is excited to host several events for our Education, Healthcare, and Government customers next week. From customer use cases to the company road to opportunities for external funding, take a look below at our special events for verticals. Register for however many you’re able to attend, and don’t forget to tell your colleagues!  If you have questions about any of the events below, reach out to your CSM.   Tuesday, November 14 For Healthcare: Zoomtopia Recap Wednesday, November 15 For Higher Education: Embracing Cloud Telephony for Academics and Administrators with Zoom, UC Santa Barbara, EDUCause, and AWS Thursday, November 16 Grant Support for Higher Education Grant Support for Healthcare  Grant Support for State & Local Government and K-12 Education

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. In October, we primarily focused on updates to Zoom's new AI features. Download the latest version of the Zoom client to access all of these features, and remember to check out our release notes for a complete list of past releases across the Zoom platform.    Zoom Learning Center Updates   Explore Zoom AI Companion with free training - Come see what all the buzz is about! Explore features of Zoom AI Companion across the Zoom platform with the Zoom Learning Center’s free, self-guided courses for users and administrators. Calling all Zoom Phone fans - The Zoom Learning Center recently refreshed its Zoom Phone catalog for users and administrators. Dial in your knowledge of the latest features in this comprehensive, eight-course collection.   Key Highlights from Zoom’s Octob

¿Has probado ya la nueva herramienta gratuita de Zoom? Se trata de Zoom Clips, una sencilla manera de grabarte a ti, tu pantalla y tu voz en un pequeño video que puedes usar a modo de tutorial, breve presentación o para compartir una idea con quien tu quieras de manera rápida e intuitiva. Una vez hayas grabado tu clip, no tienes más que compartir el enlace. Los espectadores podrán dejar sus reacciones y comentarios, algo que podrás moderar desde tu Portal de Zoom.Para activar Zoom Clips como Administrador de tu cuenta, no tienes más que seguir estos sencillos pasos: Accede a tu cuenta con privilegios de Administrador en el Portal de Zoom Accede al menú Administración de Cuenta → Ajustes descuenta → Clips (Pestaña) Hacer click en la opción “Clips” para activarla   Ahora la herramienta aparecerá en nuestra barra de tareas de la aplicación de Zoom para escritorio. Para grabar un clip, no tenemos más que ir a la pestaña Clips y hacer click en “Crear clip” y la interfaz de de Clips

The following are answers to some of the most common questions or problems users come across.   https://support.zoom.us/hc/en-us/articles/206175806-Frequently-asked-questions 

The recently concluded Zoom AI Companion Webinar, led by Randy Maestre, Zoom’s Head of AI, Developer Ecosystem & Industry Marketing, and Enrique Plaza Garcia, Zoom’s Product Marketing Manager, provided a profound dive into Zoom’s AI capabilities. What sets Zoom apart is its unparalleled AI versatility, surpassing the constraints of single-model AI solutions. The discussion revolved around how Zoom serves as a catalyst for seamless connection and collaboration, converging both employee and customer experiences within an intelligent, all-encompassing platform that garners genuine user affection. Randy spotlighted a staggering statistic – approximately 60% of a person’s workday is consumed by administrative tasks rather than value-added work, a significant productivity drain. In today’s hybrid work landscape, teams grapple with disengagement, underscoring the pressing need for heightened connectivity, a sense of belonging, and an enabling company culture, identified as prime drivers f

I have just completed a Zoom meeting, the number of  participants shown in the report page in Zoom is 90, however,  after I have exported the attendance report, the file only contained 10 participants.   What can I do? Can zoom help us export? I feel helpless because I cannot find any technical support from Zoom to answer my  question over the phone.

Hi, I conduct lessons on zoom and I post the lessons' recordings online. Zoom sent me a note saying that I don't have anymore room on cloud to save other recordings. If I delete the recordings on cloud I wont' be able to show the lessons on the website. What can I do? Thank you, Beatrice.