Customer Success

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.   By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.How Zoom Translated Captions Work:Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once e

Hi team, I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.comI am looking for a way to switch back to .zoom.usI have added registry 'SetSSOURL' in key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General to point to company.zoom.us, however still the switch doesn't happen.The only way so far i have managed to do this is by completely re-installing the client.

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group. So today, I have my mapping like this to account for host / basic and call recording rights or no. Attribute         SAML Value                                   Zoom GroupCallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecordingUserGroup    Zoom_Hosts                                 &nbs

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI companion Smart recording feature has been a tremendous help for them, making their job easier and more efficient.   AI Companion smart recording significantly elevates the benefits of traditional recording through advanced features    Automatic Transcription Real-Time Transcription: Converts spoken words to text in real-time, making the content immediately searchable and usable. Multilingual Support: Provides transcription in multiple languages, enhancing accessibility for global teams. Search and Retrieval Keyword Search: Allows users to search the transcript by keywords, phrases, or topics, quickly locating specific information. Timestamped Access: Provides direct access to specific parts of the recording, streamlining

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the same time, although these were purchased in different dates?I hope you can answer my concern. Thanks~

Get our practical guide for successfully implementing AI without losing the human touch.   Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center?  Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center.  What are the five steps to contact center AI greatness? Here’s a sneak peek of the five steps you can take today to get on the path t

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.     Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business. Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.      Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music.        Music makes meetings better   Setting the right tone for a meeting or an event is important. It can help put people

Hello,   I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications. To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts! Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center. Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by s

Trying to migrate to Hubspot, want to install Zoom into Hubspot. However, Zoom doesn't recognize me as having Zoom permissions, Hubspot recognizes my permissions. We have an API connector account that Zoom does recognize but Hubspot does not. 

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided on integrating with Dynamics 365 CRM? Also, does Zoom have REST APIs that can be used to integrate Zoom meeting and Zoom webinar data with the CRM?

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no response. Does anyone know how?

Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log.Duration is 00:00:00 or 00:00:02.

    Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom.     Artificial intelligence (AI) continues to change the way we work. Many tasks can be completed more quickly and efficiently than they were without the help of innovations like Zoom AI Companion. But even though tools may be available and ready for employees to use, that doesn’t mean everyone knows how to take advantage of them.  We understand that change management can be challenging for employees, administrators, and everyone involved in implementing new AI tools. When should you use them? How can you teach employees how to use these new tools? What’s the best way to engage people and get them the information they need? To help administrators and employees take advantage of Zoom AI Companion and start changing the way they work, we’ve created a new resource hub with downloadable, ready-to-share assets for every

Hey everyone! 🚀   Are you ready to supercharge your productivity with the power of AI? Introducing the Zoom AI Assistant, your new digital sidekick for seamless meetings and smarter collaboration. Why You’ll Love It: Effortless Summaries: Get quick recaps of meetings without lifting a finger. Smart Scheduling: Say goodbye to calendar chaos with intelligent scheduling features. Instant Insights: Access key points and action items instantly to keep projects on track. How to Get Started: Explore the Features: Dive into the interface and discover all the ways AI can make your life easier. Personalize Your Experience: Customize settings to match your workflow and preferences. Stay Updated: Keep an eye on new features and updates to make the most of your AI Assistant. Join the future of work today! For more details and step-by-step onboarding resources, check out Zoom AI Assistant Onboarding Resources.   Don’t miss out on this game-changing tool. Let’s make AI work for

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes se pueden conectar a su aire. Para aprender más sobre Interpretación, echémosle un vistazo al siguiente video:     Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

  Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center?   Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center.   The impact of contact center AI   The customer service industry is experiencing a revolution when it comes to AI. We know the dream is a world where your contact center runs smoother, your agents are happier, and your customers ar

Hello Zoom Community,I'm excited to join this community of Zoom users and enthusiasts. As a newcomer, I'm eager to explore the discussions surrounding Zoom's video conferencing platform and learn from the experiences shared here.I'm particularly interested in understanding how to make the most out of Zoom's features for remote work, virtual meetings, and online collaboration. Whether it's tips for hosting engaging meetings, troubleshooting technical issues, or integrating Zoom with other tools, I'm keen to gather insights from fellow Zoom users.

Is the second or third time, zoom disappears from my computer and I have to reinstall it. May anybody tell me if this is ok?And  although I am a paid client, it does not recognize me when I install again the desk applicationAnd there is no one to contact to.... and eith the new design I've lost the board where I had my different pre set meetings....I used to love zoom... but now wondering.... @xx87_2

Hi I wanted to ask if zoom will ever include sso features in their trials. Thanks

Artificial Intelligence, or AI, has been taking the world by storm, and Zoom is not being left out. The Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. But are you able to keep up with all the updates and new features that Zoom AI Companion offers? If you are ready to fully engage with this feature, we provide you with easy-to-find assets to help you and your employees or users get excited about and start using AI Companion features. This includes a collection of user guides, templates, best practices, demo videos, and more to help inform employees and users about the available AI Companion features and how everyone can enable them. Introducing our Zoom AI Companion Onboarding Center!   In the Zoom AI Companion Onboarding Center, you’ll find Digital Posters and User Guides to promote the AI Companion features for all our products. Additionally, you’ll find Email Templates to help

We're constantly striving to improve our user experience, and a recent client meeting provided a valuable opportunity. When sharing my screen with the sales team, they noticed a difference in our toolbars. This led to a great discussion about personalization. I was excited to demonstrate the several new features we've added to create a more customized meeting experience for everyone.     Enhanced Visibility & Personalized Workflow: Goodbye, Hunting for Icons: We've made the icons easier to see at a glance, streamlining your navigation. Tailored to You: Now you can customize the toolbar layout! Drag and drop frequently used icons (like share or reactions) to a location that suits your workflow best.  Default Tool Placements:  Sample Personalized Tool Placements: Make the toolbar work for you by arranging the tools the way you like! Choose the option that best suits the overall tone of your communication.

Met with Angela, during a business review session. Angela and her team are always on the go, juggling multiple projects and collaborating across various platforms. The constant need to switch between scheduling apps and video conferencing tools was taking a toll on their productivity.   After the upgrade (Zoom One Business to Zoom Workplace Business), they had Zoom Scheduler added to the bundle, and it revolutionized their workflow. "The switching of tabs from one platform to another was draining our productivity across the board. Switching between our calendar app and Zoom for every meeting was a nightmare," Angela mentioned. "With Zoom Scheduler, everything is integrated. We can schedule, join, and manage meetings all in one place."   The seamless integration of Zoom Scheduler has transformed how Angela’s team operates. "It's like having a personal assistant that handles all our scheduling needs," Angela shares. Thanks to Zoom Scheduler, the entire organization has reclaime