Community Resources

I accepted an upgrade 30 day trial offer; however, when I  attempt to schedule a meeting I’m being told I’m still on the basic plan, and limited to 39 minute meetings.

My autorenewal failed as I didn't have the full funds in that account which I didn't mind as was reverting to the free Zoom account. However,  now I've got a perpetual warning message on my account regarding unpaid balance.How can I get rid of this??

I would gladly update my credit card, but it does not expire for another 2+ months and my bank has yet to issue a new expiration date and card.  How do I contact Zoom to let them know that if they need any payment before then, they can use the existing card info. with no problem?

I added a new credit card with enough amount to renew my pro package for a user. I noticed that the amount "17.09$" got withdrawn but the transaction is still "Pending". What shall I do in this situation?

Hey thereAs we don't need all the new features of Zoom Workplace, we would like to stay with Zoom One. There is all we need for now.If this isn't possible we probably would decide to use some other tool like Teams or Skype.So please tell me what the options are!LoveforGod

My subscription has 4 sub accounts. Recently, my subscription expired because my credit card had expiired. I have since renewed it. However I found that my sub accounts are all still listed as  "basic" or "free". Questions: 1. After my subscription was renewed and paid, why are the sub accounts not reflecting it? 2. What do I have to do?  Thank you 

Tengo cargos por aproximadamente $134.25 dólares américanos, son $2,29.63 pesos mexicanos por del 25 de abril.Mi plan anual fue pagado en febrero 2024 y no he adquirido ninsún producto

I want to take advantage of new upgrade storage from 100 to 200 GB for $480, my renewal is always on April 27 however the renewal for this new plan says 3/26/25 which is one month earlier than it should be. that is not right..why is it renewing next year a month before it should be

Hello, I have a Pro account and I purchased an additional license and added the user to my account. The new user cannot see upcoming meetings that I have scheduled even though they were an added user to my account. I made them alternative hosts in those upcoming meetings but they still do not see them in their account so they cannot start them. How can they view the upcoming meetings I create? Thank you.

Hi Guys, I purchased my zoom pro membership through the app store and I now need to upgrade. When I go to upgrade it says any changes need to be made through the app store and that it was a single license membership and I would need to cancel through the app store and repurchase through zoom. When I cancelled it through the app store and tried to upgrade through zoom it didn't allow me and it says "contact sales to upgrade" I really need to upgrade to business pro and add extra cloud storage for my business asap. Any help is appreciated. 

I’ve been looking for someone who can answer questions about Master/Sub-Accounts. I have a collection of associates — not employees, but other small business owners – who each has a Pro account, but collectively we would be 10 or more paid accounts, able (I hope)  to be a Business Account. It would be important for each small business to retain its own current accounts during the transition. I would operate the Master Account as the manager of the collective group, and each Sub-Account writing be managed by their respective business owner.  Zoom Support articles discuss the syntactic tasks of creating the Master and Sub-Account structures – the detailed process of creating them. What I can’t find are semantic discussions – the pros and cons of various situations, use cases that work and those that don’t, etc. Are you a master of Master/Sub-Account knowledge?  I’d appreciate the opportunity to discuss the details of my plan, and your guidance in the be

Hello, we are difficulties with the payment for the  Zoom for Education plan that we used to earlier. We are trying to make payment for zoom for education, but the payment process does not go through. Could you please assist with this issue?  

Hola quiero cambiar de Owner, el que se encuentra actual es: ***********, pero no recuerdan la contraseña y además la persona ya no trabaja y el correo ya no existe. Por eso queremos que el owner actual sea: ***********

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not.  Today, after purchasing a Zoom account, I could not login from the laptop that has video working. I could only login from the laptop that I used to purchase the Zoom account (without video). I need a solution. 

I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not.  Is there anyway I can get around this?  And because I'm not a premium user, I am unable to speak with anyone.  Sucks!!!

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .How can I email someone about this who can look into what happened? The chatbot, never led to any results.Thx.

Zoom Chat should be available to all users who pay. I pay for zoom and webinars as well.  It's absurd that Zoom cannot support it's customers!  

Hello there I am the company admin and I purchased two licences for my colleagues.I am not using Zoom except for organising the purchase for the team and sort out the billing.I set up myself as Basic and added two purchased users however, 1 users is constantly with Pending status even after accepting the invite.Can you help? What is the turnaround from Basic to Licenced user after accepting invite? Thank you Su

Trước đây tôi dùng thẻ tín dụng đăng ký gói 1 năm trên zoom. Hiện tại thẻ đó đã hủy và zoom đã tính nợ vào thẻ đó. Hiện tại tôi đã cập nhật thẻ mới làm sao để tôi trả nợ được 

Hi there,  My license will expire on the 26th. It just so happened that on that day there was an important meeting that I had scheduled. The question is, at what time will the license expire and cannot be used? Thank You.   regards,  Adith

I purchased for 1 year but after four month why you make me basic.

I have tried two different cards to upgrade my account and I get stuck in an endless loading screen to save the payment method. Please help

Hi all , i have an add on (Zoom Webinars | 500 Attendees) one month subscription which will expire after 3 days (25April 2024 ) and i have scheduled a zoom webinar at the same day . how can i renew it for another one month ? when the Place order button become activated to renew for another month ?

I've received a payment, but my account hasn't been upgraded. When I look at the bill history, nothing comes out. What should I do in this case? I paid for the Zoom app through the Google Play Store and even the free trial version wasn't applied. The payment details just came to my Google email from the Google Play Store, and although the payment was made, it wasn't applied at all, so I was angry.

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