Community Resources

i have overdue payment, so i can't pay for this.  Together with this, i want  to do payment for currently month but it warnes like this:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."I have money in my credit card. If someone wants to  help me, please tell contact me...

I have a basic account (with another email id) and set up 2FA without knowing authantification app was required，and nor I have recovery code, please help　ｍｅ　ｔｏ　ｓｉｇｎ　ｉｎ! Thank you

Every time I try to update my profile I get the following error:"Something went wrong. Please refresh this page."I have tried using both Chrome and MS Edge browsers

Happy 3rd Anniversary to the Zoom Community!🎉     Over the past three years, this forum has evolved into a vital space for Zoom users worldwide to collaborate, ask questions, find solutions, and share knowledge. With our growing number of members, increasing number of questions, insightful answers, and valuable solutions, this community continues to be invaluable ✨   "I joined the community because I love being part of a group of global Zoom users helping each other." - Zoom Community User   We extend our heartfelt gratitude to our partnerships across all Zoomies, with a special acknowledgment to our Community Champions, whose contributions have made a significant impact 🏆 We'd also like to shoutout our Top Customer Champions -- @Ray_Harwood, @Frank_TB, and @bstrelko and our Top Zoomie Champions -- @S_K, @colegs, and @J-Zoom-ATL 💙   Last but certainly not least, huge tha

Is it possible to pay for 4 months in one payment?(The project provides for the payment of a certain amount in Ukrainian currency at the expense of donors. The rate is increasing. So now we need to decide on the project period for reporting).How to do it in one payment?

I have another zoom account, with which I usually logged in with Facebook account. But a couple of months ago, My Facebook account was hacked and now I can't use this account. So, I can't access my Zoom account either. So after that happened, I use another account(which I'am using now). But  last week, I found my former zoom account(which I can't use) has been payed for one year membership. But I can't log in. What can I do? Is there any way I can log in with other way or so...Please help! 

Hi everybody, Was wondering if someone could help me out. I almost literally bent over backwards today trying to upgrade my Zoom account from Basic to Pro. My previous Pro subscription expired a day ago (forgot to renew it in time) and today I wanted to upgrade back to it, but whatever I do I get stuck with the greyed out "Upgrade to Pro" button.  I have billing and payment info all set up as they should be, but the button just won't become active. The chatbot is spectacularly unhelpful and last time I contacted support half a year ago on another issue they replied a week later, which was spectacularly unhelpful as well. I'd be very much thankful if anybody could advise me on the issue. Thanks!

We want to change the owner of the account, and the documentation says:In the navigation menu, click Account Management then Account Profile.Click Change Owner. On the Account Profile page, I do not HAVE a "Change Owner" link.  Did things change?  Am I doing something wrong? Thanks in advance!

I WANT TO GO BACK TO OLD ZOOM HOW CAN I DO IT

Hello, I am actually login to Zoom with a Facebook account. I want to change, in order to connect with email address. How to do that ?

 I had a debt in my account I couldn't find a way to pay on the site. so I decided to buy the same annual plan I had before and changed my credit card. My payment successfully went through. after I got an annual plan I got a pop-up message that I should pay for my previous debt, If I don't do that I will be downgraded. how can fix that? because this is the same annual plan I have debt for and I just paid for.Will be looking forward for your answer, community)

I accidentally created an Educator Account and it won't let me login to change the settings. I get the notice below and can't go any further. HELP!  An email with directions for completing the education account activation process was sent to [my email] at Aug 25, 2024 07:58 PM UTC. After the recipient of the email has provided consent to Zoom's Educational Data Collection Practices, your organization may use this account.

I am an admin for a Zoom workplace Pro with 6 licenses and I would like to cancel 2 licenses of those 6. I also have an extra 30 GB Cloud active. If I cancel these 2 licences, my recordings of these accounts will be lost?

I'm trying to upgrade from basic to pro. I don't want the business account so don't tick the business account box but every time, I get asked to fill in my VAT rate with the text "If you are a Business customer, enter VAT number"I can't get past this point.

Hi, I am receiving the message, "Unfortunately, your account does not have access to live chat support"  Why is this? Many thanks  

 I really desperately need to add a licensed user for my Pro account. How do I add or pay for a licensed user to be an alternative host? I need the host to start the meeting and to be able to mute people.  I have a pro account. The account message says that I can purchase more licenses for users on this account. HOWEVER, when I click on that link, it sends me to a main page and there is no place to purchase this additional license. How do I buy a user license for someone to be an alternative host on my account?Do I need a business license?ThanksDeena Larsen

In the attempt to update my bank card details, all was ready, and so I clicked. Then the system of Zoom began to demand this: "Required field Not Completed: State/Province". So the update was impossible, but when I was searching the entire page, there was no location to write such details, like "state" (up here in Northern Europa). I use Zoom's Pro version, if that matters. Has anyone faced this, and how you solved it ?

I didn't receive a receipt for a recent payment.  I need to have one emailed to me for reimbursement

We would like to know from you to provide a commitment for customers if we can change the payment card from the Zoom admin portal without any issues. Currently, we are using the card who resigned from our company and we need to update it with our card.

If I open a Pro account and pay  monthly,  I presume the account renews on the same date every month.  If I want to cancel that account, when will it take effect?

Good evening, everyone!I hope this message finds you well.I'm experiencing some issues. We have a Zoom account that we use with a group of people from an organization, but many of these people are not very tech-savvy. Currently, we're logging in using the "Sign in with Google" option. We would like to start logging in directly to Zoom by entering the email and password. Is this possible?I look forward to your response.Best regards,

Hallo! Ich hoffe, jemand kann mir helfen - ich habe das One Pro Abo bezahlt (jährlich), meine Lizenz bleibt aber Basic - meine Sitzungen muss ich nach 40Minuten beenden. 

When I get an email notification, in the 'no-reply @ zoom.us' it comes the 'From'  field as  a company name I used to work for years ago.   There's nothing in my profile or user accounts that shows that old name.    Any ideas where this could be?   Thanks

i have an abo for 100 people. As i run asession where up to 150 people will attend, i would need the bigger abo only for one month.How can i do this?

When I upgrade my pro plan to the large meeting just for a month, does the change apply immediately? I wish to upgrade close to the needed day as much as possible.