Community Resources

I have tried contacting help centre and left messages but have not heard back, can someone help? kinlar

Tengo una licencia de Pro pero necesito comprar otra, para que ambas sean usadas en la misma franja horaria por dos usuarios distintos ¿cómo se hace esto?En la licencia actual que tengo de Pro, ya hay dos usuarios, pero si uno de ellos tiene la sesión de zoom iniciada, la otra persona no puede iniciar sesión porque ya está ocupada. Necesito que ambos puedan iniciar sus propias sesiones independientemente. ¿Cómo se adquiere otro plan NUEVO de zoom pro?

  The Zoom Community Champion Program was designed to recognize and honor the exceptional efforts of our community's Zoom experts. This month, we are shining a light on one of our Zoom geniuses and Zoom Employee Community Champions, @colegs. Dean joined the community in August 2021 and has been a Community Champion since 2021 as well 🏆💙   What do you like most about being a Zoom Community Champion?  What I like most is that I am always finding questions about products I think I know, but they are trying to do something a little different than I used to.  Then I get to try to put myself in their shoes to figure out how they can make things work using tools and settings they might not have known about 💡   Why would you recommend joining the champion program? I think anyone who wants to not only help others but also to expand their knowledge of the Zoom platform should join the champion program so that they can challenge the

I just tried to add an Alternative Host who could start a meeting on my Pro account. I got a message that I need to purchase a license to do that. When I change the number from 1 to 2 on the billing page, I would be charged $300+ yearly instead of the $159 I'm now paying. Is that correct?  

When I try to log in from my mac, the zoom app, or my iphone I get an error that my email or password are incorrect and if I try multiple devices I have ended up with a locked account for 30 minutes.I need to be able to log in from different devices at different times.  Does anyone have a resolution for this issue?

Hi! I have a pro account and I'm unable to login. I have zoom version 6.0.11 and I'm logging in from Mac devices.I put in my email and password, then ask for a verification code to be sent to my mobile. But I never get a sms with the code. I've tried for days and also changed my password. What do I do now? Thanks.

Hello, I set up a paid zoom account for a client, and by mistake put a typo in the email address associated with the account. Due to this, I cannot access the account to update the email address as when I try and login, I cannot gain access to the code sent to the email because the email address does not exist. My client paid for the entire year for this account, and they are a nonprofit so were able to use the special tech soup discount.  I submitted a ticket through my own personal account but haven't received anything back yet. My client needs access to this new zoom account as soon as possible. I can't believe I made this error, but here I am, desperately seeking help for my large mistake. I have the purchase receipt, etc. Any guidance is GREATLY appreciated. 

Hello Team,I paid Rs 4390 on 05/06/2024 for Zoom subscription from Basic to Workplace Pro (Annual). But the subscription is not active. I subscribed Rs 439 (Months) on 06/08/2024 as I need to do my zoom meeting very much. Took and solved my problem as soon as possible. Or help me get my money back.

New tax regulations in Indonesia need 16 digits for supplier tax identification number while the invoice that I received still refers to 15 digits.Can someone help me with this?

Can I sign up for a Zoom Pro account using my team's group Gmail account? Purpose of this is so that anyone in my team who is available on the meeting day can sign in to the zoom account with the group Gmail and will be able to conduct the meetings which are beyond 40 minutes. (Zoom Pro required as Zoom basic has a limit of 40 minutes meeting) If this isn't possible, can someone suggest to me what are possible alternatives for such arrangements?

I am trying to deactivate 2 users, but I don't have a "More" button, which is what all the online help tells you to use. I need these users removed before my subscription renews in September, but I can't find a way to do it. For now, I have changed them from Licensed to Basic, but I don't think that actually will stop them from renewing.

We have had a pro subscription for several years now, but we can't seem to access any real help. To be honest, I've been on the verge of canceling as we have other services that allow video conferencing.The one thing that saved Zoom from getting cut on our end is the toll-free VoIP phone number. I went through the process of reserving a number, accepted the additional cost, and checked out. However, when I go to set up the account, the toll-free number does not show up. It insists that I choose a number, but despite saying I have a toll-free license, it doesn't allow me to select a toll-free option.The chatbot was no help at all. I managed to get ahold of a human through the billing side of things, but that person was not able to tell me anything, not even confirm if I correctly checked out or if I needed to purchase anything else. They submitted a ticket for me and quickly set it as low priority and closed it.Nothing has been resolved on our end, and I have not heard anything back. I'

Despite paying for 1000 member webinar I am getting below message.  "Your account has an outstanding balance of ₹16,846.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support." I do not want my zoom to disrupt unnecessarily despite paying... any solutions Regards,Harsh

I forgot the old password, logged in as well and tried to set a new one, but to set a new password the system requires to know the old one! no sense! Any suggestion? shoud I cancel the cookies? how can I do it? 

Hello, I have contacted Zoom but receiving conflicting information.I have a subscription that started on 30th July. My account management settings don't tell me what date/time the subscription ends. An employee at Zoom is telling me repeatedly that it ends at the end of the day on 30th August.But if that is true, my subscription would be one month plus one day.Can anyone shed any light on this? I need to be very clear because I have an important meeting on 30th August and don't want to take out another month unless I have to.

The Zoom account admin no longer works for us.  How do we receive/assign our updated License?

Hi I have just learned that I pay montly and once a year. That must be a mistake. Now I want to cancel the montly payment. But it seems that when I cancel that I lost my account. The payment per year is not listed in my account. What can I do? I do not want to pay double times? Than you for your help.

I purchased a zoom pro subscription and wrote the wrong vat number in the invoice . I am an authorized person in EU and do not have a vat number. I have only a CIF. Is it possible to change the information in the invoice without canceling the subscription?

I am new here. I did get an ID number, but I lost the passcode. How do I get a new passcode? 

I will need to buy Zoom for a month to do 2 - 60-minute meetings and then cancel.Do you know if this is possible and will it work?

Hello . My name is Christina and i have ZOOM PRO. I am a Pilates trainer and i use zoom to do online pilates classes. I use my Canon m50 ii for camera and a rode microphone. My Zoom account is connected with Vimeo and i have noticed that the video is upload in 720p. How can i upload my recording with  1020p? Because i cannot buy Business, i am one user

Hey, I selected a profile picture for my zoom meeting and when I did join it the profile picture never came. Only the default came when I offed my camera. Please clarify, as I am gonna join a meeting in 20 mins where everyone should have a profile pic. Thanks,ZoomClearer (TheDoubtClearer)

Can someone please tell me how I can connect my business account to my Iphone zoom app?  I would like to take meetings from my Iphone as needed. The app will ask me for a password.  However, my business account is a single sign in.. Thank you!

I have a pro account, zoom says I can't submit tickets via the chatbot, had to go through a big process to submit ticket. This began happening to ALL meetings on TWO of my paid PRO accounts in the past week.  Meetings scheduled in a pro account are all of a sudden limited to 40 minutes again.

I am have a Zoom Pro annual subscription. I've just been charged for Zoom Workplace.Is this the same thing with a different name, or is it an add on?