Community Resources

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I don't want to, but also cannot get in touch with a human. Anyone in the community that can help? 

I was offered discounts at 2 different times and both times I tried to accept them I was rejected. How do I fix this? I have tried to call into zoom 3 times but I can never wait the amount of time that seems to be necessary

i want to know if i upgrade my account from Basic to Pro, will i be able to view my PAST 60 days meetings?

Hi All,i couldn't reach zoom email for now, seems they have changed the support email or turned it downI don't know where can I get help.I purchase Zoom one yesterday and the next invoice should be one month from now which is 11 July 23, but on my screen, it still shows that my next invoice is 18 June 23 which is 6 days from now. I don't know how to fix this error and show this error since the support email is not available anymore  could someone help me? thank you in advance  

Dear Zoom I Already upgrade account plan from basic to pro, but the fitur is still basic , what should i do to fixing this problem. Can you explain why. 

Hello,i just buy 4 licenses and going to assign the licenses to collagues. but when i put their email, it says domain were blocked.can you help me?Thank you

Was on a Basic Package initially and then upgraded to the $149.00 Package.  Believe all my sign-in info reverts back to Basic Package!   Help please!  Customer Support will not deal with Basic Subscribers.

I have tried several times to pay my monthly account charges to no avail. Each time I received a declined message.Funds are on the card. I even tried another credit card and got the same result. Please inform me on what other steps I can take to resolve this matter. I do not want to lose my account for non-payment since I am not at fault.Duncan11

Good evening, everyone, I have paid for the wrong account an annual subscription, and after I paid I realized that I was signed in by my personal account, not my business account that supposes to have the subscription I paid by mistake to my personal account, what can I do?

Zoom is trying to assign a license to a user, but the assignment is not applicable. You will only see the message You have exceeded the license assignment limit for your account.  How can I solve this problem

10:33 AMafter I login, I'm inside my account, the. need to get to screen which shows: hi lite at top= Resources, on left a menu bar called "admin", in that menu I need to select "account settings" & then "allow use of end-to-end encryption"...

Hello everyoneWe have upgraded the billing currency from Euros to US Dollars and now can't see the invoices issued for Euros. How should I handle that and see the previous invoices?thx a lot

How do I reply, view, and like the posts that everyone else is saying. Like I'm so confused right now. 

getting error while upgrading the participants number......i want to upgrade it to 500 participants so please do the needful process

bonjour  le 7 juin j'ai voulu réactiver mon abonnement et je me suis trompé j'ai pris le zoom pro, le lendemain je me suis aperçu de mon erreur et j'ai tout de suite annulé. par contre ils m'ont quand même prélevé le montant de l'abonnement. je sais que j'ai un droit de rétractation mais est ce que je peux me faire rembourser du prix de l'abonnement  merci d'avance pour votre réponse  vero60

ZOOM IDは分かるのにアカウント情報が分からなくなりました。調べる方法をご存じの方はいますか？サブスクリプションの解約をしたいのにできなくて困っています。

i am trying to upgrade my zoom account to pro,  when do  I need more than one license?

I have a monthly subscription for a Zoom account that I will call Account A. Every month, my credit card is debited and I receive an invoice for Account A at a particular email address. However, when I login to Zoom via that email address, I arrive at a different account – not Account A but Account B. I want to cancel my subscription for Account A ... but I can't, because I can only access Account B. I don't know if it's possible to have multiple accounts registered with the one email address. In case it is, I reset my password with Account B, hoping that when I logged in again via the email address it would take me to Account A rather than Account B. Unfortunately, though, it took me to Account B. Does anyone know how to solve this problem?

Hello, I have a issue with changing my password on zoom. Every time I try to reset my password, zoom sends me an email saying, "You recently requested assistance signing into zoom. Based on our records, to sign with Google, click the button below, then select sign in with Google" It then gives me a link to sign in on their website and not the page to reset my password. Please help.                                                                                      

comment down below about you. Great way to know each other!

Long time ago I created zoom account. But today zoom when I logging zoom account on google zoom asked me to my birthday and details. Then I entered my details site give me a new account. I can't access my past account. I don't why please tell me to that answer. And I don't have my past recordings also.

Hello All, Does anyone know of a number to talk to a Zoom representative regarding some special handling for billing and renewal? I believe we have an "account representative" associated with our account but the only email I can get from them is the support@zendesk contact. There must be a way to speak to someone at Zoom regarding a non-standard situation. Does anyone have such contact information? Thank you very much! Marc

I am being charged £38.40 monthly on top of my yearly subscription fees. I thought it was one off charge. Could you explain it into details for me please? Thank you.

Hi - so I unfortunately forgot to download a couple of videos I previously had stored on my cloud while I had a paid plan that expired while I was away on vacation. I forgot to download them to my computer before the licensed account expired. My account has now changed to a basic account and there is no support provided from Zoom. My question is: If I buy a paid subscription again, is it possible to recover the previously saved videos?

I was wondering about the zoom's payment . I already paid by credit card on 5 May and I was billed on 6 May again. Please check this for me. Thank you.