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2023-01-14 01:45 PM
hi marybd,
since your setup works well with a wired internet connection, this may be a problem with venue's wifi.
maybe there are a lot of people trying to use the venue's wifi during your performance.
to check your speed, you can use speed.measurementlab.net or speedtest.net. if the upload speed is less than 3 mbps or there is packet loss or retransmissions, maybe the venue will allow you to use a wired connection. long cat 6 ethernet cables such as 100 foot cables are available. they could be used to connect your equipment to a router or ethernet switch. lowes and other stores have them for about $50.
please see the following support articles:
Zoom system requirements: Windows, macOS, Linux – Zoom Support
Using original sound for musicians in a meeting – Zoom Support
Configuring professional audio settings for Zoom Meetings – Zoom Support
thanks, eliot