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frankin
Newcomer
August 23, 2023
Question

Recording is stuck on Recording in progress

  • August 23, 2023
  • 1 reply
  • 0 views

Usually the recording converts straight after the call is ended but the one I have just done says 'recording in progress' still and is stuck in processing mode - how do I retrieve it? 

    1 reply

    alexisbrown
    Community Manager
    alexisbrown
    Community Manager
    August 23, 2023

    Hi @frankin ,

     

    Thank you for visiting the Zoom Community! Similar to this related community post, "Meeting recording is stuck at 'processing recording' after 3 days" , this is an issue that will require support for your specific use case. Therefore, a support ticket will need to be logged. In reviewing your account, it appears you have already logged a support ticket. In working with our support agents, you should get your issue resolved 🙂.

     

    Thank you! 

    Alexis

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