cancel
Showing results for 
Search instead for 
Did you mean: 

Anybody else having problem with Logitech webcam with the new update on MacBook Monterey?

RR2
Participant
Participant
127 REPLIES 127

tjl24
Newcomer
Newcomer

OK, we all know the workaround by now and Zoom has apparently no interest in fixing it. Here is an AppleScript that checks every 5 seconds for an active zoom meeting and starts another app (in my case CameraController, but you could do FaceTime instead if you do not want to install that app) when a zoom meeting is in progress, then hides the window and finally stops the app once the zoom call ends. That way you don't need to do anything manually at least. Been using that for a couple of days now and it works quite reliable.

 

 

 

repeat
	tell application "System Events"
		if exists (window "Zoom Meeting" of process "zoom.us") then
			if not (exists (window 1 of process "CameraController")) then
				tell application "CameraController" to activate
				set visible of application process "CameraController" to false
			end if
		else if (exists (window 1 of process "CameraController")) then
			tell application "CameraController" to quit
		end if
	end tell
	delay 5
end repeat

 

 

Just start Script Editor, paste the code (replace all "CameraController" strings with "FaceTime" if you wish to use that) and press start. Now you can minimise the Script Editor and enjoy the automation. You can save the script somewhere for next time when you restart as well.

 

If you want even more automation, instead of saving it as a script, you can save it as an application (just switch the File Format dropdown to "Application") and then you can add it to your login items so it will start automatically once your computer starts.

sibartlett
Newcomer
Newcomer

I'm experiencing the exact same issue in FaceTime... which makes me think it's a bug in macOS or the webcam itself?

skinlayers
Newcomer
Newcomer

Just wanted to say that I was getting distorted green and pink, low-frame rate images with my Logitech BRIO until I stopped using it with the USB hub built in to my monitor. Unlike most the people here, though, I was also still getting the green/pink in Facetime. Once I connected it directly to my 2019 Macbook Pro (MacOS Ventura 13.2.1) via a simple USB 3 to USB-C adapter, it started working correctly again.

CosmicKitty
Zoom Employee
Zoom Employee

I had the same issue with my MacBook. I have the c925e webcam. I installed the driver from the Logi site this resolved the issue. https://prosupport.logi.com/hc/en-us/articles/360040085234-Download-Stub-LogiTune 

Here is the Getting Started page: https://prosupport.logi.com/hc/en-us/articles/360040568233 

Hope this helps!

_mj_
Newcomer
Newcomer

It seems to be finally fixed on macOS Sonoma 14.0 (Apple M1 Pro) with Zoom version 5.16.2 (23409) and with the camera Logitech Webcam C925e. I'm not sure if the fix is related to the Sonoma upgrade or Zoom changes as I've used a different camera for a while and now I checked and everything works as expected. No workarounds with opening logi tune etc are needed anymore.

Unfortunately not, I've been dealing with this for months. Sonoma 14.1.2. Logitech C922 camera is still blurry(no HD) with the latest Zoom update and logi-tune worked for about a month(opening it after Zoom opens) but stopped. It blows my mind that this can't be fixed.

Kaaiden
Newcomer
Newcomer

My password is 124265

 

awan212
Newcomer
Newcomer

I haven't experienced any issues with my Logitech webcam on MacBook Monterey. Everything seems to be working smoothly for me!
May Allah protect it from evil eyes buri nazar ki dua