Anybody else having problem with Logitech webcam with the new update on MacBook Monterey?

Forum|Forum|4 years ago
October 29, 2021
94 replies
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RR2Author

Newcomer

It's sad that it's almost a year since I posted this problem and nothing has changed...

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lygilman

Newcomer

Reiterating that since upgrading my MacBook to Monterey my Logitech c922 camera is blurry. It was crystal clear before the update. Running LogiTune but not making any difference.

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Vacek

Newcomer

I am experiencing the same issue with a C922 ... Just upgrade to OS Ventura and blurry. Opening LogiTune after starting ZOOM, and clicking on my camera makes it jump and instantly gets clear.

I need to do this EVERY time I start a new meeting ... which is 10-20 times a day.

Come on ZOOM ... what else do you need to know, you need an update?

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natenut12

Newcomer

I had a problem with my webcam during a meeting about windows replacement Utah. But after laptop was updated, the issue was resolved.

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unixfun

Newcomer

Just bought a nice Logitech Webcam to be surprised by this issue. I sit on 5-8 hours of Zooms a day so the workaround does fix the issue but like others mentioned - temporarily (have to reset for every zoom). Painful.

I'm running Ventura 13.1 with a fully paid out enterprise "everything enabled including HD" account and the problem is still occurring. FYI.

C

CoopATX

Newcomer

Here we are 2023, and the issue still exists with c922 on mac ventura.

Zoom video starts out poor quality / non-HD. The HD checkbox makes no difference. I load up any other software that uses the camera (such as google meet or any of the logitech software) and run it the same time as Zoom and instantly the camera quality is good. If I plug into the same docking station with PC the issue doesnt exist. Its only a Mac issue and only a zoom issue.

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tjl24

Newcomer

OK, we all know the workaround by now and Zoom has apparently no interest in fixing it. Here is an AppleScript that checks every 5 seconds for an active zoom meeting and starts another app (in my case CameraController, but you could do FaceTime instead if you do not want to install that app) when a zoom meeting is in progress, then hides the window and finally stops the app once the zoom call ends. That way you don't need to do anything manually at least. Been using that for a couple of days now and it works quite reliable.

repeat
	tell application "System Events"
		if exists (window "Zoom Meeting" of process "zoom.us") then
			if not (exists (window 1 of process "CameraController")) then
				tell application "CameraController" to activate
				set visible of application process "CameraController" to false
			end if
		else if (exists (window 1 of process "CameraController")) then
			tell application "CameraController" to quit
		end if
	end tell
	delay 5
end repeat

Just start Script Editor, paste the code (replace all "CameraController" strings with "FaceTime" if you wish to use that) and press start. Now you can minimise the Script Editor and enjoy the automation. You can save the script somewhere for next time when you restart as well.

If you want even more automation, instead of saving it as a script, you can save it as an application (just switch the File Format dropdown to "Application") and then you can add it to your login items so it will start automatically once your computer starts.

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sibartlett

Newcomer

I'm experiencing the exact same issue in FaceTime... which makes me think it's a bug in macOS or the webcam itself?

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skinlayers

Newcomer

Just wanted to say that I was getting distorted green and pink, low-frame rate images with my Logitech BRIO until I stopped using it with the USB hub built in to my monitor. Unlike most the people here, though, I was also still getting the green/pink in Facetime. Once I connected it directly to my 2019 Macbook Pro (MacOS Ventura 13.2.1) via a simple USB 3 to USB-C adapter, it started working correctly again.