outgoing video

[philips1]

Using hp laptop windows10. Outgoing video was fine until the latest update (jan12) then it breaks up after a few seconds, getting worse as time goes on. I have tried another web cam. I tried uninstalling zoom and reinstalling all to no avail. Went to my desktop pc. all ok until I did the update, then same problem on this computer. Does anyone know how to undo updates!

[naomiwuyts]

I have exactly the same problem!

[KathyC1]

Same problem since the update from today.  The video got wonky. I tested and turns out it only gets wonky when I host a meeting. When I join meeting it's fine!! Is there some type of bug in the new update? I did all the uninstall, change user name, restart thing. But nothing worked!! 

[Eliot]

i think mokihana found the solution provided by zoom support.

"Mokihana

Listener

Options

‎2023-01-12 10:51 AM

Poked around other sites and found this response from Zoom Support: Appears the fix will occur 01/16/2023

Chris V. (Zoom)

Jan 12, 2023, 12:15 EST

Hi,
 
Thank you for contacting Zoom Support, my name is Chris and I'll be working on this ticket with you.
 
I understand you are experiencing video issues after updating to the latest Zoom Version 5.13. We would like to apologize for the inconvenience.
 
Our Engineers have reproduced the issue and found the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. 
 
The issue is expected to be fixed on the 5.13.5 version which will be released next Monday, January 16th.

While waiting for a fix, we have these work arounds that can resolve the issue for the time being: 
 
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
 
Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise
 
 
Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
 
Roll back and re-install instructions for Windows
 
First uninstall the current Zoom version (Windows)
 
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
 
Could you please run the CleanZoom application in the attachments, and then restart your computer when it's finished?
 
Once done restarting please visit this link  
 
EXE 64-bit:
https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
 
Roll back and re-install instructions for MAC
 
Click on the Zoom Icon at the dock while you have the Zoom Client running.
 
On the upper left you will see zoom.us, click on Uninstall
 
Once Zoom is completely uninstalled,  visit this link below to roll back to the previous version.
 
For Intel Processors
PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
M1 Processor version:
https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64
 
Thanks,
Chris"

thanks,  eliot
 

[Pete46]

Still not fixed on 20 Jan 2023, had to untick the Optimize quality of the video | send with de-noise setting. Schoolboy error to release an update without testing. Several friends have the same problem so not isolated to my hardware. HP laptop pretty mainstream anyway.