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blurred background

GutGemacht
Listener

фон.png

 Hi!

I have the last Zoom desktop client. But there is no blurred background. And I am sure that blurred backgroubd is supported by my computer. Please help how can I fix it?

 

1 ACCEPTED SOLUTION

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I see it now, unfortunately the lowest Processor that supports  Blur background for Zoom is Intel i3. From the looks of it, your laptop has Pentium processor which is a processor that does not  meet the Technical requirements in using Blur Background.

 

Another thing to note is, Skype Blur has different Technical Requirement on using Blur versus Zoom so we cannot compare the two.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

View solution in original post

14 REPLIES 14

Vinay012
Listener

It's look like your computer doesn't support the blur background .
Can you sent me your computer details .

 

In Skype Blur works

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@GutGemacht , there might be a corruption on the Zoom version that you have in your laptop. Please do a clean uninstallation of the app and then reinstall and try if you are still having same issue.

 

If you have a Mac -  try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, try to reinstall Zoom again.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

 

Cheers!

Sorry, it did not help ((

I did a clean uninstallation of the app on my PC and then reinstall
 I'm on a PC with Windows 10.  

No Blur... 

I am sure my PC can support Blur cuz I can use it in Skype


IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Below is the System Requirements in order for you to be able to use Blur Virtual Background.

 

Image only without a green screen

  • Zoom desktop client, version 5.2.0 or higher
  • Windows 7, 8, and 10 (64-bit)
  • Supported processors 
    • Intel i3 
      • 2 cores or higher
      • 5th generation or higher
    • Intel i5
      • 2 cores or higher
      • 3rd generation or higher
    • Intel i7
      • 2 cores or higher
      • 3rd generation or higher
    • Intel i9 
      • 2 cores or higher
      • 3rd generation or higher
    • AMD
      • 8 logical cores
      • 3.0Ghz or higher

Would you know if your laptop meets the requirement above?

 

Cheers!

I have 2 cores ,  Windows 10 (64-bit), 3.7Ghz

version 5.10.0 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Could you please send screenshot of your laptops System Properties?

Cheers!

I attached it in the previous message 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Can't seem to open it, is it possible to paste it here as an screenshot instead of dropping as a file?

Cheers!

GutGemacht
Listener

 

 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I see it now, unfortunately the lowest Processor that supports  Blur background for Zoom is Intel i3. From the looks of it, your laptop has Pentium processor which is a processor that does not  meet the Technical requirements in using Blur Background.

 

Another thing to note is, Skype Blur has different Technical Requirement on using Blur versus Zoom so we cannot compare the two.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

GutGemacht
Listener

Thank you so much!

smc45
Listener

I have a MacBook Air and recently the background on Zoom went fuzzy and out of focus. It is not the blur option. My face is very clear, but the background isn't. I have tried to uninstall Zoom and reinstall but it doesn't fix it. How do I un-register from Zoom completely.