I updated my Zoom on my Mac and started having my camera flash, glitch, go black and white, funky colors, reflect my screen during my Zoom calls when not screen sharing.
I DO NOT have an external camera connected.
I have never had these problems with Zoom before. When I open photo booth or other apps that use my camera I do not have this problem. I have restarted my computer and redownloaded Zoom. Both have not worked.
Hi everyone!
I understand that some users are having an issue with their camera while using Zoom.
Our Engineering team has been alerted of this issue and this issue should be fixed in 5.13.5 version of Zoom desktop client which was released this week. You may follow the steps here on how you can update your Zoom app Upgrading Zoom to the latest version – Zoom Support. As an additional step, I would suggest to completely uninstall Zoom (to remove bad app cache) , reboot device, and then reinstall to the latest version .
They have reproduced the issue and found out the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. If your Zoom desktop client version is currently in 5.13.4, you may follow the workaround below to fix the issue.
As a workaround, disabling video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac) can avoid the issue.
I hope this helps!
Carla,
Zoom Community Team
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