Issues in the Zoom's New Whiteboard

[Jac_85]

Have been playing around with brand new Zoom whiteboard feature. Overall it looks great but I encountered some issues so far I'm hoping other users or Zoom staff can help troubleshoot: 

1) I found that I could work on a new whiteboard in a meeting as a host that was visible to my participants but participants were unable to contribute to/ collaborate in the whiteboard even though I selected the option to all participants to be able to edit. Anyone else having this issue?  

2) Another user, (one of the participants in my meeting) had pre-built a whiteboard in their zoom account outside a meeting and shared it with the zoom account I was using. It did show up in the whiteboard dashboard of my zoom account but when I went to open whiteboard in that meeting the whiteboard that had been shared with me didn't show up. 

3) I noticed the toolbar in the whiteboard when in in-meeting mode is pretty limited compared to the toolbar when using whiteboard outside of a meeting. For example, the "grab" tool to move around the whiteboard without selecting items is missing which is of course very limiting. 

4) Is there a way for participants to have the option of contributing/ collaborating on the Whiteboard anonymously? (Without attribution to their user-name). 

5) Are there planned updates for keyboard accessible alternatives for navigating the whiteboard? 

Thanks! Would appreciate any insight on these issues 

[Nige_Dann]

Hi,

I have had similar experiences as OP. In addition I have created whiteboards in my profile online which include pictures (e.g. jpg). They show up fine for me when shared in a meeting but participants to not see them at all. Participants upgraded desktop client to current version - 5.11.0 as of today. 

Any idea why this is - and more importantly, how to resolve it?

Cheers,

Nige

[heddent]

In two separate groups, I have utilized the white board and at least 1/3 of the people did not see the tool bar so they could make notes on the whiteboard.  I cannot figure out why some people can and some cannot.  It's very frustrating. 

[Bort]

Hi @Jac_85 

1. There are some features that are currently not available in the in-meeting WB experience, but the team is working on achieving parity with the out-of-meeting experience to close the gap. 
2. Not sure about that issue, but wondering if you are still having this issue now? 
3. Similar to point #1, lots of tools and abilities that already exist in the out-of-meeting experience are coming to the in-meeting experience. 
4. Not sure if this is on the roadmap, but you can submit a feature request here: https://zoom.us/feed
5. Same as #4, not sure about the roadmap, but that would be a good feature request. 

@Nige_Dann I'm not aware of any issues related to images not appearing when uploaded from the web WB. Are you still experiencing this issue? 

@heddent were all the participants on the most recent version of the Zoom app? It could be they were on an older version that didn't support as many options. 

[heddent]

I would think they are all on the same version since it is a corporate account.  We all get the updates pushed out us.