Horizontal lines

[zakratis]

Hi,

after last update I have a problem. My video has two horizontal lines which disturb during meetings. My camera works properly with other programms. Is there anything I can do to fix it?

[RN · Accepted solution]

Hey @JMD0158 do you mind attaching a screenshot of what you're experiencing with your camera? I would also suggest if on windows remove Zoom completely, including any configuration files, and run CleanZoom on your device.

1. Download and run CleanZoom.
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

[Ekta_Mutyalwar]

Hello @zakratis ,

Please could you try the below setting and see if that helps:

 Log in to Zoom client --> Home --> Settings --> Video setting  -->  unchecked the "original ratio" from the video settings of your zoom client app --> Quit the app --> Reopen again.

If you still see the issue, please could you confirm the OS and the zoom client version you are using? 

Regards,

Ekta

[zakratis2]

thanks a lot,  now it works!

[EMoran]

Hello @Ekta_Mutyalwar,

I have a similar issue. Glitchy horizontal lines appear when using zoom. The lines do not appear when using my camera with other apps. I tried the settings you recommended to Zakratis but they did not work. OS is Windows 10 Pro, Zoom client is 5.7.8

Any help is appreciated!

Elliott

[missamylware]

I have the same issue and have tried everything! I’ve attached some evidence. It also keeps going green now! 

 

[leob]

I've had this problem for months now.  It only happens on Zoom, not on Teams or any other video software as far as I can tell.  It's intermittent, sometimes I see it on Zoom/Settings/Video when I toggle HD on/ off.

Sometimes during calls when the problem is really bad and I have lots of horizontal lines running across, turning HD on and off won't fix it.  But HD has a different crop area, and I noticed that turning HD on and off won't change my camera image, it's almost like it gets stuck in HD mode.  Sometimes it will change it to low-res and then it swaps back to HD automatically.  And why shouldn't it work in HD anyway?

This is driving me crazy, it's really irritating when it happens during a presentation.

I'm on an Dell Alienware laptop with an integrated camera, on Windows 10 Pro 21H2, Zoom version 5.10.4 (5035) - but it's been happening on previous versions as well.

So far I've tried:

• Deleting the camera and driver on device manager, reinstalling both
• Windows Updates
• Deleting and reinstalling Zoom

[mmeyers]

Hi leob - did you ever find a solution for this? It seems common in our workplace, using all Dell Latidude laptops and Optiplex desktops.

[RN]

Hey @missamylware @zakratis @arosec @ChipV @Gaga could you please try to update Zoom to the latest version currently running 5.13.5 with no issues and let me know if updating helps? 

[Gaga]

I tried. But it didn't know. I don't know what OS is. But zoom version is 5.13.4(11835). Could you help me please?

[arosec]

I don't have zoom client so I can't seem to fix the problem with this setting. 

[JMD0158]

I tried zakratis suggestions.  It didn't work I still have wavy lines.  I was able to get rid of the green wavy lines by updating the client.  I am on 5.13.7 on a Lenvo IdeaPad.  The cam is a EMeet HD1080.  Just like everyone else the issue only exists in Zoom.  All the pc's drivers and bios are up to date.  

[RN · Accepted solution]

Hey @JMD0158 do you mind attaching a screenshot of what you're experiencing with your camera? I would also suggest if on windows remove Zoom completely, including any configuration files, and run CleanZoom on your device.

1. Download and run CleanZoom.
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

[fcardamo · Accepted solution]

Just wanted to thank you for your post. I found that I had HD checked but not Original Ratio. I could have chosen both, but went just with the Original Ratio checked. I rejoined my meeting and the video worked without the line. Thank you.

Great Loving,

Frankie

[Caroltoo1]

The lines only appeared after the last update 2 days ago- and I can see the lines but others can not.  I have toggled both the original and the HD.  Zoom client-  5.13.0 version -OS Windows 10

[missamylware]

Same here.  I have a Dell Inspiron and have had this issue since going back to work January 2nd. It's awful - goes green sometimes! But then sometimes works perfectly. Makes no sense. 

[ChipV]

Since I have the lines on my PC with CyberTrac camera but not on my iPad, I wonder if their “updated “ software conflicts with the CTrac camera?

[ChipV]

Same problem…started 1/10/23…apparently same time as “update.”   They no longer offer live 24/7 tech support.  Their Chat tech was useless as was a Live Chat.   They act as though they haven’t heard of the problem.  

[arosec]

I am having the same issue. My camera continues to glitch out and only works if i turn it off and then back on. It will continue to glitch throughout the meeting. It is happening to my meeting attendants as well. 

[Caroltoo1]

I have updated my Zoom twice since this issue began, and it still persists, weird thing is, if I make the size of the zoom program smaller= like 1/2 the size, the lines go away- of course, that doesn't help the issue, I like the Zoom program to be full screen. 

[RN]

Hey @Caroltoo1 can you please confirm the Zoom version you are currently running? 

[Caroltoo1]

My Zoom is up to date- 5.13.5 (12053) 

[RN]

@Caroltoo1 hm, can you go into the client settings > video > and disable video de-noise in the advanced settings and let me know if that works? 

[Caroltoo1]

I have change the de-noise setting- do I have to restart the app?

[RN]

@Caroltoo1 suggest restarting the application after changing the setting. After closing the app, and re-open, re-test to see if you're still experiencing the issue. If so, I would suggest checking any windows updates you may have, if there are pending updates, suggest updating Windows.

If all else fails, suggest Uninstalling and reinstalling the Zoom application

[Caroltoo1]

I changed my video settings, rebooted the computer, and I can tell you my windows are automatically updated and I check for constant updates.

[RN]

@Caroltoo1  was changing the settings helpful in fixing your issue? If not, suggest Uninstalling, rebooting, and reinstall the Zoom application

[Caroltoo1]

If I uninstall and reinstall my Zoom app- will I lose the virtual backgrounds I have saved?

[RN]

Hi @Caroltoo1 yes, the custom virtual backgrounds that were uploaded will be removed due to removing of Zoom files/folders when uninstalling. You will need to re-upload the virtual backgrounds that were custom.