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Newcomer
August 19, 2021
Solved

Horizontal lines

  • August 19, 2021
  • 11 replies
  • 49 views

Hi,

 

after last update I have a problem. My video has two horizontal lines which disturb during meetings. My camera works properly with other programms. Is there anything I can do to fix it?

    Best answer by fcardamo

    Just wanted to thank you for your post. I found that I had HD checked but not Original Ratio. I could have chosen both, but went just with the Original Ratio checked. I rejoined my meeting and the video worked without the line. Thank you.

    Great Loving,

    Frankie

    11 replies

    Newcomer
    January 19, 2023

    If I uninstall and reinstall my Zoom app- will I lose the virtual backgrounds I have saved?

    Community Manager
    January 19, 2023

    Hi @Caroltoo1 yes, the custom virtual backgrounds that were uploaded will be removed due to removing of Zoom files/folders when uninstalling. You will need to re-upload the virtual backgrounds that were custom.