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tengo el siguiente error

ricardovprieto
Listener

You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. Pero tengo una licencia ya comprado por un año 

Reuniones De ZoomProActualice su cuenta
CANTIDAD
1
PERIODO DE SUSCRIPCIÓN
Anual
FECHA EFECTIVA DEL SERVICIO
13 feb 2023
ESTADO
Active
 
SIGUIENTE FECHA DE LA FACTURA:
SIGUIENTE IMPORTE DE LA FACTURA:
13 feb 2024
 
ya no se que hacer
1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hi @ricardovprieto would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

3 REPLIES 3

RN
Zoom Moderator
Zoom Moderator

Hi @ricardovprieto would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Well, support is quite useless. They just copy the Terms & Conditions which does not help with the issue in hand since there's no statement there regarding the limitation of the number of assignments that can be made. They just shield behind the "you can't share account rights" statement.

More on the topic: https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h...