Can't assign license

Forum|Forum|2 years ago
April 6, 2023
9 replies
2 views

Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.

Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

Searching for licensed user gives me 0 results.

Because I can't assign license to myself, I can't contact support. Vicious circle

Admin

K

kut-tab

Newcomer

Hello, I have the same issue. Please let me know if you were able to solve it.

I even can't contact technical support or live cat.

Please try to call support 1.888.799.5926 if you can

Thank you for your help in advance.

K

B

bramdfd

Newcomer

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-have-exceeded-the/m-p/112548#M3622 you guys have to read this,

B

bramdfd

Newcomer

https://community.zoom.com/t5/Billing-Account-Management/HELP-unable-to-assign-license-error-You-have-exceeded-the-limit/td-p/111497

read this and this

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-have-exceeded-the/td-p/111460

its already useless,

they DONT WANT TO HELPL, JUST WANT TO SUCK YOUR MONEY

V

VerdyBC

Newcomer

I'm having the same issue today (April 17, 2023), location IL USA. I've been on hold for about 30minutes; no one has been able to assist me. I will be exploring other platform options because this is ridiculous!

V

veronika_grebAuthor

Newcomer

Same here.

Already exploring Google Meet (they have 60 min limitation for a group call. But since we have a non-profit account, there is no limitation for us) and Microsoft Teams.