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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Account Locked out

ernsamuel1
Newcomer
Newcomer

‎2023-08-14 11:13 AM

I need to change my email address as it is no longer operable. When I try to log into Zoom, it sends a code to me my old email address. How do I change my email address? Thanks. 

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-14 11:24 AM

Hello @ernsamuel1 and welcome to the Zoom Community! To  recover an account if you no longer have access to the old email address, please follow the steps at How to recover password, if registered mail is not active? 
I hope this helps!


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
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