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Account Locked out

ernsamuel1
Newcomer
Newcomer

‎2023-08-14 11:13 AM

I need to change my email address as it is no longer operable. When I try to log into Zoom, it sends a code to me my old email address. How do I change my email address? Thanks. 

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-14 11:24 AM

Hello @ernsamuel1 and welcome to the Zoom Community! To  recover an account if you no longer have access to the old email address, please follow the steps at How to recover password, if registered mail is not active? 
I hope this helps!


Virginia
Zoom Community Team
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