Rooms & Workspaces

On the Zoom Rooms computer - have audio coming for my own mic via 3.5mm input.On the controller, have the Audio input set to External mic. I pin a remote guest to an NDI output in the controller. On the receiving end of the NDI feed not only do I get the audio of the remote guest, but I also get the audio from my own mic. It should only have the audio of the remote guest in the feed. For testing, on the controller, I changed the audio input for Zoom from External Mic to NDI, which is an audio feed I am sending to that computer from another source which outputs NDI audio. This input feed works properly and does not get mixed in with the guest's NDI output audio. Hopefully someone will have a fix for this, or the devs will see this post and correct it. Thanks.

I recently upgraded my account.  Ever since doing that whenever I set up a meeting and go into the room, the guests can not get in.  They get a message saying 'the host is in another meeting"  Does anyone know how to fix this?

 Hello, we actualy deal with the calendar integration for zoom rooms.The problem, no Meetings or other calendar entry's are shown on the zoom controler, also we are not able to plan a meeting via the controler. In our main zoom account we had integrated the exchange calendar and assigned it to the zoom room. If we sync the calendar, there is no error message and the sync time is actual, hoever there are no meetings visible at the controler. Our goal in short: - create a meeting via outlook zoom plugin and invite our conferenz room to it  so that the conferenc room is blocked for other persons and the meeting is scheduled  our configuration in short - we created a exchange mailbox (i.e. zoomroom[at]company.com) and assign "full access" to our exchange room ressource (conference room

Hi, after upgrade zoomrooms to version 5.10.0 we found problem at all rooms: 1.  We enter meeting passcode2.  Zoomroom  notifies that passcode is not correct3. We enter meeting passcode again4. Everything is ok Logitech Meetup + NUC(win) + Logitech tap.

Receiving this message when trying to Share Content on a Poly x50/TC8 system. Any solutions?

Hi, i want to change my image in my brand but I have this error I always was working in this area and I have never have this error until now

Hi,  I started a meeting from the zoom room controller and recorded it.The zoom room was the host and when we finished it sent an email with the link to the recording but there is no option to download the recording.I added screenshots of the the email and the page of the recording.On your website it says that we suppose to be able to download the recoding from the link but I can't find a way. Thanks

How can the host share a document or image with all breakout rooms?

Is there a quick reference guide or user guide for Touch enabled Zoom Rooms like there is for the Zoom Room in this link: https://support.zoom.us/hc/en-us/articles/204772869-Zoom-Rooms-User-Guide Looking to hand some execs a guide to using their ZoomRoom Touch devices.Thanks,Jason

Hi, from what I can find it doesn't look like it's possible to record individual video streams - is this the case? If not, is there any third party solution for this, short of doing some sort of screen recording on multiple workstations? Thanks in advance-

Does smart gallery support android devices?

I recently switched from WebEx Board to Zoom Room.  Is it possible to use Side by side mode during content sharing in a Zoom Room?  Thanks.

Hi! I have a few Zoom Room with the controller running on a Logitech TAP.The time on the TAP controller screen is shown in 12h but the time on the screens is 24h.The locale in the zoom room nuc computer is set to 24h and the correct timezone. Can the time on the TAP controller screen be changed to 24h as that is what we use in Europe? 

Dear friends,As a clinical psychologist I am trying to find some unique possibilities using the immersive view. I would appreciate it if people in this community will share with me some ideas on some creative way they use zoom for psychotherapy sessions. Let me share with you some preliminary ideas :   In psychotherapy we sometimes focus the attention on the interaction between the therapist and the patient. This interaction can be viewed as the “third element” apart from the therapist and the patient. In zoom meeting I am playing with the immersive view using a background ( jpg picture ) scene I uploaded so we can see ourselves sitting in the same background. Doing this I can place the participant in a way they can view each other.See for example here:https://www.youtube.com/watch?v=hwJGFCtYrhQ of course it is not perfect yet but It seems to

Hello, We have two TVs in each of our Zoom Rooms. Today, the Zoom Rooms PC running Windows 10 is only connected to one of them. Is it possible to connect it to both displays (assuming the PC itself supports it) so that the Zoom meeting participants can be displayed on one display while the other is used for sharing content from a laptop (either the host or any participant, remote or in the room)? If so, how do we set that up? The Zoom Rooms controllers are a combination of Android tablets and Poly Trio 8800s, by the way. The closest thing I've found is this article but I'm not sure this is exactly what we are looking for: https://support.zoom.us/hc/en-us/articles/360017767812-Sharing-multiple-screens-in-a-Zoom-Room Please let me know if there is a way to accomplish this. Thanks!

Is there any features that support a hybrid meeting? Before Covid  our group met in a room with round tables with 4-5  persons/table. To hold a hybrid meeting,  I was thinking that I can purchase a tablet computer for each table running zoom as would the remote user.  The host laptop would then be attached to a data projector or large flat-screen tv and I would position a few video cams around the room.  As you all know, that would not work because of the audio feedback.  Zoom developers can fix this problem by inventing an "in-person" room group. For example, the the host would assign devices to be part of the "in-person" group.  Zoom would treat the audio of all the devices in the group as a single device.  ie. Just as the sound picked up by an individual device does not play back the sound through its own speaker,  Zoom would not play back any sound, originating in the "in-person" group, back to any other device in the group. &nbs

I am trying to get Teams and Zoom to both work on a RealPresence Group 500. I can set up Teams and Teams works fine without any issues. I set up Zoom and Zoom seems to take over the Polycom. Zoom then works but Microsoft Teams does not.Here is our settings when Teams is set up and working but the second that I enable the room in Zoom, it removes these settings and uses the Provision server instead. We use the API connector with our 3 rooms and calendar integration. Any thoughts? 

Hi, Wondering if anyone has experienced this, we have 5 zoom rooms and came in yesterday morning to all of them saying connection timeout. We have done a ton of troubleshooting and have even deleted and re added.We even connected them to a hotspot to make sure it wasnt anything on our network causing this and the same issue. Any help would be great.

Hi, We have licensed four Zoom rooms and would like each room to serve as its own Host, apart from the scheduler's Zoom account.  We were told by a Zoom technician that each Zoom Room, if integrated to a Google calendar, could serve as its own host apart from the scheduler's account. As proof, he noted how the Google Calendar email is shown on the Zoom Room Controller as the host instead of the scheduler's account email. When we try to use more than one Zoom Room, however, we get a message saying the host is in another meeting.  Again, the meetings for each Zoom Room are scheduled using different Google calendar emails integrated to each specific Zoom room. Everything else works fine. We just can't have two meetings at the same time, though we have four Zoom rooms with each integrated to a different Google Calendar email. Essentially, we have four Zoom Rooms, integrated to four different Google calendars, but get a message "the host is in ano

Being on an Android device during a Zoom meeting yesterday, I had to dial in on one of their long-distance phone numbers in order to hear and speak then when I was assigned to a breakout room I couldn't hear nothing from any of the participants except just watching mouths moving. But the whole entire time while I was in the assigned breakout room I could hear others from the main room still. The main room was overriding the room that I was in and on my phone or device. What went wrong?

Is it possible to view multiple screen shares simultaneously?I have multiple people screen sharing with a Zoom Room so the content of their screens can be displayed on a TV for the whole room. They can all share their screen but I have to manually pick which screen to display with the Zoom Room. And I can only show one at a time. What I want is to be able to see all of the shared screens in grid view like you can with people's cameras. I don't know if this is currently possible in Zoom but it would certainly be helpful if there was a way.

Hello Zoom Community!I work for a school and we were having our registration process with multiple breakout rooms opened in Zoom. At one point, we couldn’t send anyone to a breakout room, and we had to end the meeting and open it again. Is there any explanation for this to happen? I would like to know how to fix this problem in the future.Thanks for your help.

We recently Zoom Rooms to one of our east coast offices. Has anyone experienced loss of RDP to the Zoom Room PC? 

I'm setting up new Zoom Rooms with our GSuite Room Resource Calendars.  I've successfully connected the room calendar to the Zoom Room, but when I do a test meeting (add the room to my meeting, create Zoom meeting) the meeting never appears in my controller. But if I do an instant meeting from the controller itself, the instant meeting syncs with the Calendar.  Does anyone have any insight on this issue? 

I have two accounts in the Zoom Community. I signed out my first account, but when I tried to sign in my second account, it opens the page to my first account. I tried opening another tab, but it’s the same result. How can I sign in my second account after going in the first?