Park music

@Kev We are also in the process of transitioning to Zoom phone and I have found this thread after becoming aware that our custom hold music is also not playing when a call is parked. A fix to this would be most appreciated for us too.

I was shocked to find this is not a function on such an advanced phone system like Zoom.  The 25 year old phone system that we transitioned away from had this basic ability. 

It's not just music on hold it's a sales tool for us, our recordings had information on promotions, sales, etc. and was  a great way to increase business.

Hopefully there will be some movement on this in the near future.

@51 Any update on this? I talk to customers every week, and I recommend RingCentral, Ooma, Nextiva & others because they need this feature.

upvote.  This hold music is obnoxious and makes the park function very undesirable for our staff.

@Kev @vailhorn any update on this? Seems like an easy fix with lots of upside.

Wow. Crazy that this doesn't work after so many years.

We just started to use Parking and it's nuts that it won't use the on-hold music.

Zoom obviously isn't taking this seriously.

Unfortunately I believe this is still an issue as I am not able to customize MOH on parked calls. Hopefully they will prioritize this as it seems like many want this feature added.

Has anyone else noticed that if you call an internal extension and get put in the parking lot you CAN hear the on hold music? However, when you call from an outside number and get place in the parking lot you hear the generic Zoom music.  It's odd behavior and seems like such an easy fix seeing that it already works for internal calls. I can't believe this thread was created two years ago and this still isn't fixed. I, and multiple others, have also submitted the feedback form, but to no avail.  @Kev @vailhorn @_jppayongayong, what has to be done to get this prioritized and into the development queue? 

Add us to the list of companies who are using the park feature of Zoom Phone and just realized that the hold message that we pay to record and upload isn't being heard by our callers! We would really like to see a fix for this soon.

I didn't see it in any release notes, but our on-hold message is now playing for our park lines.  Thought I would let everyone know so they could test it out.

Just read down farther and verified it does work for internal calls but external calls is still broken.  We can only hope 2024 brings big things.