Phone

Wondering if there is a way to minimize the Zoom Assistant while you are on a call.  We have it docked so that it collapses when off a call, but would like an option to get it out of the way while on a call too.

Bonjour,J'ai besoin de recevoir un message texte sur le numéro principal de mon entreprise (celui qui est attribué à la réceptionniste automatisée). Comment procéder ?

With our old phone carrier (ENA), the secretaries in our school buildings could transfer a call directly to a teacher's voicemail. That option no longer appears for them with Zoom. Is there something on our end we need to do in order for that to work?They do this when a teacher is actively teaching a class and they don't want to disturb them. We know there is a DND button on the phones, but the teachers have a habit of not turning that back off.Thanks in advance!

Every time I changed my greeting the system kept all the version and now when someone call the number assigned to me all the messages get deleted. There is no one to call for support. what should I do. 

How do you display the BLF status of desktop phones from the desktop application? I have a receptionist that will be using the desktop application for call transferring who will need to monitor the status of physical phones.  Right now all phones just show as "offline" under contacts. See photo attached. However, anyone using the desktop application shows the correct status.

Hello, let me briefly explain my concern. I am a Canadian citizen and have an active Canadian phone plan. Currently I live in Turkey and would like to port my Canadian number to Zoom. Additionally I would like to get a new US phone number. Can i just get the yearly subscription for these services and start using them from Turkey with just an internet connection or do I need something else like contacting Turkish telecommunication platform or getting a VPN that has a US IP number. I am so confused about what the VoIP infrastructure is so I need your help.. Regards,

Hi,We integrated Zoom phone in Dynamics a couple of years ago, seems to run ok most of the time. However last week a few of our users reported the app just crashed and closed when they were in the middle of a call, just wondering if anyone else noticed anything or if there is a fix available? ThanksTed

マイクテストでは普通に聞こえるが、ZOOM会議でしゃべると自分の声が途切れ途切れで聞きにくい

The zoom assistant panel is being reported as "stuck" for a few users and cannot be undocked from its original place. Anyone else experiencing this issue or know how to fix it?

We're migrating from a Cisco phone system to Zoom.  We currently have a door access system with an external doorbell/speaker that connects to a Valcom door answering system.  Two wires come out of the Valcom into a Cisco router's FXS port.  The router detects an off-hook condition when the doorbell is pushed and dials a number on the Cisco system.  I'm trying to find a solution that replaces the Cisco system.  As I see it, we need to be able to land a two-wire connection on it, have it monitor for when the line goes off-hook, and then dial a pre-programmed number.   Any ideas on how to do this?

Our company received an email that had the subject "Action Required: Update Certificate Trust Stores" Then proceeded to say: "In keeping up with standard industry practices, Zoom will be updating its current single sign-on (SSO) certificate ahead of its expiration on Tuesday, January 2, 2024. Our new SSO Certificate will be issued from the G2 root. As such, we are reaching out to notify you that you may need to add a new certificate to your trust stores prior to Dec 1st, 2023, to avoid a service disruption.If you have configured your systems to trust the DigiCert Global Root G2, then no action is required. Please consult your vendor documentation to understand if your device includes/trusts this certificate in its software or firmware. However, if you only include/trust the DigiCert Global Root CA, you will need to install and trust Zoom’s upcoming root certificates on your device operating system and/or firmware by

When I receive a call on my Android Phone, I try to answer it and a get the following message "Error - Failed to accept the call while system phone call is ongoing".  I have not had any issues with this until the last 2 day.  I believe there is nothing running on my phone at the time of the incoming calls and I am able to answer the call if I go through my laptop.  Yesterday, I uninstalled the Zoom App from my phone and reinstalled it and it seemed to work for 24 hours.  Any suggestions?

One user is getting a message when placing a call from PC Zoom Phone app or Zoom Phone app on cell phone. Service not available. Inbound calls go direct to vm. I don't see issues in the portal log.

We are attempting to configure integration with Exchange 2019 on-prem for Calendar and contact access for Zoom Phone.  We currently have an ACL allow list on our inbound proxy to allow allow EWS access only from Microsoft O365 for Teams integration.  We obviously need to add Zoom now as well - where would I find the inbound IP ranges from Zoom that would be making legitimate EWS connections?

My login session on Zoom expires on my laptop and mobile whenever my internet is disconnected and I have to enter the login details again. Is there a way that I don't have to enter the details again and Zoom is auto-login once the internet is connected? I am only log into Zoom from two places: my laptop and my mobile and my Zoom account type is Zoom Phone.

We have been using Zoom Phone system for a few years now and have found it invaluable for all our users especially for the working from home. Last week we have been instructed by our Head Office to install FortiEDR on all company systems, since this installation we have had a very intermittent Zoom Phone service where calls were being made from PC's but there was no ringing tone heard and when the called party answered there was no audio.After many days of testing the network, checking firewalls, restarting switches we decided to remove the EDR product from some key systems, the problem disappeared!  Has anyone else had the same or similar issue, and possibly have a solution to get these products to work in harmony with each other? 

Hey All...wondering if any of you have had sound quality complaints using the Poly VVX450 Phones? I have users complaining that calls are of poor sound quality and they frequently have to call callers back...I have checked the MOS scores for calls and nothing glaring there...I have a VVX myself but have not experienced the issues first hand.Do any of you have recommendations for other phones? or suggestions with the VVX's

Hi there -  When we log into Zoom to use the phone / receive calls we are suddenly having issues. If we try to make a call we get  'Not connected. Attempting to reconnect' message. This has happened all of a sudden this week. How would we go about diagnosing? if you phone our number it also says the number you have called is not recognised. 

Poly E320/E450 doesn't recognize "#" as end of dial.  When dialing on a B20 or CCX I can dial an extension or phone number and press "#" instead of having to go up to the display and press the "Dial" softkey.  On the E320 and E450s we have deployed, the "#" is added to the dial string and is not interpreted as the end of dialing sequence.  The phones are currently on Poly ver 8.2.0.10139.  Does anyone know if there is a template field to activate the "#" as the end of dial or if there is some other solution?

Hi guys  i'm new at zoom can somebody explain to me how i can get rid of the extension when they are calling me so i can receive directly the phone call? i'm not a computer geek so if it can be explained in a simple manner thanks in advance Michael  

I purchased 5 ZOOMPHONE subscriptions and when adding a number to the user it does not let me get a number, I opened TICKET and some time has passed and I still do not have access to operate the system

bonjour .. j essaye d aider une amie qui utilise zoom sur windows... sur son telephone cela marche pafaitement mais sur l ordinateur elle entend tres mal.. jai desisntallé les pilotes audio de lordinateur et reinstallé cela ne change rien.. donc j ai desinstallé zoom et reinstallé ..meme probleme .. j ai testé avec messenger de facebook cela foncionne tres bien .. mais avec google meet elle a le meme problemme de son ...auriez vous une idee svp.. merci

We're trialing Zoom Phone -- with our current provider, users park calls with just one button into one slot -- we blind transfer to slot #1 -- then every phone has a key to pick up that slot. Is there a way to park a call into a specific slot, rather than getting a randomly assigned park slot? With the DTMF code *5 we just get a random slot -- we'd like to explicitly park / blind transfer a call to *801.   Similarly, what's the use case for Call Park Line Keys without this option? It looks like I can create ~50 call park line keys (*801-*850) -- is the idea here that someone parks a call randomly, then another user taps ... one of their 50 park slot keys (???) to pick it up?      

We've been using Zoom Phone for a couple of years now. I've always noticed that tak,ing calls via the Zoom app on my cell phone over wifi or cell network is pretty "laggy".. a normal mobile call is MUCH better. Is there any reason for this? more importantly... any fix for it? I've had other users recently tell me the same thing, so hopefully there's something that can be done. 

Hey Team.  I have an Aastra 6721i IP Phone.  It's not listed in the device dropdown menu.  Does anyone have a workaround that might connect this phone? Thanks Glenn.