Phone

Hello,   I hope I selected the correct location and topic.   I'm trying to set up my new employee to use the business zoom phone for inbound and outbound calls so they aren't using their own phone number.  I'm not planning on giving them their own phone number I'd just like them to use my business number.  I hope I can explain this correctly but here are my thoughts and what I'm looking for, if somebody could give me assistance on guidance. I guessing I'll need to purchase an alternate license for them because they'll require their own extension and the ability to log in via their own account/email.  I'm not trying to give them a new number just the ability to log in and use our business line.  I somebody could confirm this is what I need to do.  I would like them to have their own extension so when a client calls for them specifically it's not ringing to everybody.&nbsp

Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

We have zoom SMS integrated into salesforce, and experiencing that for a lead that was created yesterday, we are able to see a full zoom SMS conversation between our sales agent and her lead. However, she had today a full SMS conversation with a lead and is not able to see the log. Is there a latency in recording these SMS conversations? Is there a limit to how many leads the system can record full SMS conversations for?

@here - I need help! Up until a week ago, when I linked a call in my Zoom/SalesForce (lightning) phone integration, I saw that a call was linked to a Lightning SalesForce account. Now, even though I link the call to the account and verify that it is logged, it is showing the "unlinked" symbol (broken paperclip) after EVERY call. How can I fix this issue? In addition, unless I am on the SF account specifically, even though I link it to a person's name, the name disappears from history after I save the information.

For the past 2 days whenever I make a call on zoom phone I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sudden not working, i already followed this article but didn't work

I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? User 1 gets a "We're sorry, no one is available to take your call" message when trying to transfer to user 2.  I checked for working hours, unchecked the "Hide incoming calls while in a Zoom meeting" option in the desktop app, I've compared settings for user 2 and they are the same as every other user. What could be causing that error message?

Hi, I purchased a Zoom Workplace Pro Plus account. I have assigned myself (the account owner) a user phone number, extension, and Zoom Workplace Pro Plus package, but when I log into my web app or desktop app, there is no Zoom Phone option. Instead, I get the message: "To use the Phone in Zoom Web App, contact your admin." I contacted Zoom support and they told me to enable "Zoom Phone on PWA", which I did but which didn't make any difference.  I assigned a number to a single user (also using a Zoom Workplace Pro Plus account), and she has no problem accessing the Zoom phone feature. Any suggestions? Thank you! Conor 

User is able to send SMS messages but calls are failing from Desktop and mobile app with error code "Call failed (code:4202701) "

I'm pretty good at understanding how technology works, BUUUTTT.... Can I register my Zoom phone number to a Whatsapp account so that I can receive Whatsapp messages from my Zoom phone number?  Ideally, I would like to have the option of receiving regular text messages on the Zoom account as I would a regular phone text, and receive messages on my Zoom number through the Whatsapp account if the sender chooses to use the Whatsapp app.  Basically, I want my Zoom number to act like my cell phone number where I can pick and choose what app to use with that number.  (Sorry if this has been asked before!! I'm brand new to this site!)  😬

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work with this. The software we are using requires a Server Address. Can anyone point me in the right direction?

It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things much easier and faster.  

Uninstalled and Reinstalled zoom to update the app, when that happened all the sms messages disappeared. Is there a way to get this back?

Hi There, I'm having an issue where once our phones are provisioned to Zoom I can no longer access their config page. We are using VVX150, 250, and 450 as well as a few d230. All with the same results. Once provisioned the config page is inaccessible. Seems the phones are refusing the connection.  I'm trying to find a feature with the config page to remove the need to press send after dialing a phone number. I think I know how to do this if I could access the config page.

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long.    

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.Our business model is we have open hours typically 8-5 Mon-Fri.We also do after hours emergency service.One of our sites is an anonomly, and more than double the amount of off-hours calls than any other site. So, we want to dig in to this data and export a list of the 520 calls we took aftger hours in a 3 month period vs the normal 200 calls in other stores. I cannot find how to export the actual calls. We want to dump this list into Excel so we can analyize the phone numbers and see if they are existing customers or maybe a political robot was stuck calling us over and over at night?Anyone know if there is a way we can export 3 months of call detail?

Just set up my account. I can make calls fine - and can call my zoom number from my personal cell. however, no one else is able to call me on my zoom number; everyone receives an error - "call cannot be completed as dialed."  I've tried calling from several phones and locations. what am I missing from the setup? TIA

can i make unlimited calling in usa if i buy the 10 dollar plan

Can all 6 admins use the same zoom phone at once?  

I'm trying to invite a phone number into my zoom meeting. Once I'm connected to the phone number and clicked the complete meeting invite, it always says it failed to invite (phone number) to the meeting. Any help here? My co-worker account does not have the same issue and we've made sure that our settings are the same here. I am a paid pro account and paid zoom phone.

Hello all, I am wondering if there is a way to change/edit the Invite Greeting Message participants hear when they are called into a program. It currently says "Welcome to Zoom.  You have been added to the waiting room...."  I would like to add a sentence in that gives a heads up of who (Organization Name) is hosting the Zoom meeting. I know I can change the Voicemail greeting but we do NOT use the Voicemail feature.  It's the INVITE GREETING (via call in) that I want to change. Thank you all

I have had an ongoing issue with a 1132 error when I attempt to sign on to a zoom meeting from my windows 11 desktop. The auto replies have not been successful. After the useless auto reply, my problem is closed. Does Zoom technical support have a phone number. I want to resolve this issue which has been going on for too long.

Hello Community, thank you for any support available. I am looking to create a deskphone template for Poly Edge series phones. Simply looking to enable paging defaults for all phones on the account. Does this appear to include everything needed to enable this setting properly? ptt.pageMode.enable="1"ptt.pageMode.group.1.label="Page All"ptt.pageMode.group.24.label="Page All - Priority"ptt.pageMode.group.25.label="Page All Emergency"

I hope I can explain this properly.  I would like to give one of my employees access to be able to make calls and receive calls via my business phone line.  I'm sure I need to purchase another license, which makes sense but I'm trying to figure out the best way to it and to get them set up. I would like them to have their own login to the business line, which I'm guessing the license assigned to them will do.  Am I correct in this assumption?  and do I need to do anything other than assign them a license and login information?I'm not trying to give them their own phone number, I would like to just have them be an extension of the current business number so when they call out it shows as our business line and when they call in they will just enter their extension or wait and hear the option for their extension.  Is this correct in my thinking or is this not even a possibility?

Does anyone know when this will be available?

if you have a laptop and you don't have a number but wanna call you family??? why cant there be a key pad