Shared Line Group Transfer Not Working | Community
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T
Newcomer
tdawg
Newcomer
September 24, 2024
Question

Shared Line Group Transfer Not Working

  • September 24, 2024
  • 3 replies
  • 5 views

I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? User 1 gets a "We're sorry, no one is available to take your call" message when trying to transfer to user 2. 

 

I checked for working hours, unchecked the "Hide incoming calls while in a Zoom meeting" option in the desktop app, I've compared settings for user 2 and they are the same as every other user. What could be causing that error message?

3 replies

Z
Partner
ZoomMate
Partner
September 26, 2024

Hey,

Kindly check the presence of user 2 is not to set DND or an also check holidays hours.
And does call transfer work the other way? call transfer work for user 2 to user 1 ?

T
Newcomer
tdawgAuthor
Newcomer
September 30, 2024

User is not set to DND, they are marked and showing as available. We will try the transfer from User 2 to User 1 tomorrow. 

Another odd thing, User 2 did not receive ANY calls today. They could not see any to the shared group all day today.

T
Newcomer
tdawgAuthor
Newcomer
October 17, 2024

User 2 has been working intermittently but again, it stopped any transfers from User 1 to User 2. Did a reinstall of the Zoom Workspace app (this time from the Microsoft Store). Testing again.

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