Phone

I am using Zoom Phone to handle phone and fax. I have noticed that automatic phone recordings do not appear in the desktop app, even though they do appear in the recording log. The same goes for faxes—sending and receiving faxes works, but received faxes only appear in the log, and my desktop app on my Mac says "No faxes received yet". Is there something I have to do in order to sync my desktop app with the company's account? Is it a permissions problem? Thank you!

I signed up for zoom phone to port my skype number .Sales told me to request porting at sign up . Saw the porting in progress for 3 days in my zoom account and then it just vanished, I have been trying to get help from Zoom for the last 5 days without much success . I  can not complete the porting document since its a skye number and my skype invoice does not have the information requested by the porting document. The  tech support request took 23 h to answer and they  send me the link to the porting page without answering any of my  question or providing more details than what is on the porting page  Sales promised me porting is simple - no worries . Now I'm stuck in a loop with NO help from Zoom and probably loose my number because I can not get any help. I any advice on how to actually get real support and help ? I cant even get this escalated ! Did anyone port a skype number

Good Day All This is my first time posting so I hope I am doing this correct.  I have recently (within 48 hours of this post) ported in a Canadian number and could not receive SMS. After reviewing all configuration and settings with Zoom agents, we are unable to receive SMS. I have completed the following actions but still could not receive SMS on Zoom Phone. Enable SMS/MMSAccount level – SMS/MMS toggled On.Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.Site level – I have no “Site” tab available under “Phone System Management > Company Info”.Individual user – SMS/MMS toggled On.10DLC ComplianceBrand name approved.Campaign not submitted.I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not th

I'm currently combining two subaccounts into one parent account.Let's say abc.com is the parent account domain.Both @Abc.com and xyz.com are mixed together in the two subaccounts.I continue to take the following actions:When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.Additionally, under the association Domain section under account management >> account profile, I find three options: Manage users with the same domain Allow users with the same domain to consolidate into this account Allow us

Has anyone gotten a Viking PA-IP paging adapter to work with Zoom?

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long.Hoping that nobody else will answer the call every time the user wants to check voicemail.  Is there really no better way for a user to check their voicemail from the phone? 

What licenses are required for conference phones and Algo devices?

Hi all I've earched the topics and couldn't find an anwser.  I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. But I've run into an issue where users who also have the mobile app cannot mute or DND just the app while in the office. Quitting the mobie app does NOT work, any incoming calls will launch the app.I've tried turing off DND Sync, but DND still sysnces between the mobile and desktop app. I've also seen the mute call queue function in the app - which is close to what I want but it is a faff to get to and you need to press Cancel to set your choice - not very intuitive. How do we DND or just Quit the mobile app so users can elect not to receive calls on their mobiles while at their desk.CheersPFM

Hi! We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know! Thanks

Dear Zoom UsersI have a free Zoom account.I cannot see the PHONE TAB on my Zoom Workplace.Is it possible to call 1800 numbers using my free Zoom account ?Yours sincerelycp9

Hello! What would be the process to port a Skype US number to Zoom Phone? Thank you!

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well. I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. I am unsure if this is a phone setting or a Call Queue setting that I am missing. Any help or advice would be greatl

Hello, is there any tool or AI feature which can boost predictivity for receptionist to transfer calls to different queues, instead of doing it manually. Thanks!

I am carefully following the steps at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060257#h_5ae26a3a-290c-4a8d-b3b0-6384ed267b13 for 'How to Complete the Initial Setup' in order to port a number.I have successfully completed the first step from that page: 'Sign in to the Zoom web portal'. However, the second step tells me to 'Click Phone System Management, then Begin Setup' and I see nothing regarding 'Phone System Management' on the web portal I've signed into.  Where might I have missed something, and where can I find the appropriate steps to follow?  

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?

Hey, I would like to call France from Thailand using a French number.How do I proceed with Zoom? Do I have to pay for a particular offer? Thanks in advance,Kylian

I've been using a Zoom phone for the last 5 Months and I've never faced any issues with it. An hour ago, that got suddenly stuck and saying, "Your phone is inactive, contact you're adding", as per Zoom, "Zoom Phone error 403: Your account is inactive" article "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738", there could be an issue with PLAN, but I have the plan from last 4 months. Any once kindly help me in this regard. @zoom @Bri  

I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started but that's OK. According to the forums and instructional tutorials, the recording goes to my computer on a free account, and I have to have a Windows version 4.0.25513.0228 or later. I have 10.0.26100 Build 26100. I've clicked on "meetings," and "recordings" to try to find it, and "computer" under recordings and it's nowhere. What am I doing wrong?

how do i set up Live captions for phone calls, for me when i receive a phone call through zoom how can i activate automatic translation? 

My # was supposed to be ported to Zoom today.  Now my order status simply says "Failed".  I'm uncertain as to where to go from here.

Hi there,I would like to request the ability to use a FQDN as a SBC in BYOC.Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV address for instance.  

Good Day All This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance.  I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS.  After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS. The last message from the tech support team guided me through more configurations and compliance settings.  I have completed the following actions but still could not receive SMS on Zoom Phone. Enable SMS/MMSAccount level – SMS/MMS toggled On.Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.Site level – I have no “Site” tab available under “Phone System Management > Company Info”.In

Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office.  It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936 Has anyone enabled this in their environment?  If so, are there any security implications to consider?  How about positives and negatives after enabling? Any feedback is appreciated! Tony

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds.  I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

Hello,  I have my Zoom VOIP set to automatically record all of my calls, but when I view them in Zoom.us there are none in the Recordings tab under Phone. Plus, when I'm on calls it says that it's being automatically reocorded, but it is not saving anywhere. Has anyone ever had this issue before?