Phone

All,I have a case open since April or May of 2020.Apparently, if you would like to route your calls using Call Handling, it does not work for t-mobile.Example:Call Handling 1: Zoom ApplicationCall Handling 2: T-MobileCall Handling 3: VoIP Phone If someone calls my direct number (Zoom), it will ring Max 15 seconds then it will (or should) ring my t-mobile number. If I don't pick it up then it will ring my voip phone. That's how should it works.Well...it does NOT work. After the Zoom app max ring time, it just skips Call Handling 2 and goes directly to Call Handling 3. It does not matter where I put my t-mobile in order using the Call Handling  feature - it just skips the t-mobile phone. For months I've been going back and fourth with Zoom support and finally convinced the Zoom tech support to find co-workers who has t-mobile phones and use the Call Hand

In this page that explains Shared line groups the following 2 seemingly contradictory statements appear.  Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ?Members are added to the shared line group by your Zoom Phone admin. Each member can only belong to one shared line group.Note: Each member can belong to multiple call delegation setups or shared line groups.Thanks,Simon

I would like to ring my extension and cell phone at the same time.  This is a feature I had with Google Voice and 8x8.com.  Is this possible with Zoom Phone?

Just installed Zoom Phone and the desktop app does not ring/no notification appears and rolls straight to VM.  Been thru the videos and training. Reviewed my settings and all appears correct. How do I fix this?  

I got my code but I don't see anyplace to insert it 

Hello,I'm using zoom phone on my mac desktop computer.  The Zoom Phone does not ring when my computer is in sleep mode.  1. Is there a setting to allow Zoom Phone to wake my computer? 2. Will a desk phone ring if the computer is in sleep mode?

I am wondering if there is a report within zoom phone which shows call patterns i.e. when the phone is busiest? 

We went to rollout Zoom Phone to our first location today, was in the final testing and found that when we put a person on hold, put the handset back on the receiver the call would be disconnected.  This was tested during our initial testing, several versions ago and the call was not disconnected. A call comes in and is answered by picking up the handset.  The call is put on hold by pressing the physical hold button on the phone or by pressing hold on the screen.  After this the handset is returned to the receiver and the call is immediately disconnected. Another thing we noticed was when multiple calls come in.  A first call is put on hold, the handset is still off the hook, and a second call comes in.  After putting the second call on hold, when the handset is returned to the receiver, only the second call is disconnected.  The first call remained on hold without issue. We are running a Yealink

I've added all of the IPadresses, domains (zoom.us) and the no reply email account but we can't add any new users because the activation emails aren't coming through.  I can send to a gmail account and they work fine so I don't think it's a zoom thing.  Just checking with other O365 users to see if they have encountered this problem and what they did to resolve it.  It's happened before and just "started working" but now it's stopped again.  Thanks 

Is there anyway to have the emergency services alerts follow the locations inside of the sites instead of the site, since locations are nomadic and are picked up by defining subnets or switch information? Our issue is we have a lot of nomadic users that travel between states/cities and if they are assigned to a site for a location and go to another location out of state in a different building we want those email alerts to go to the front desk of the building they are in, not what is statically assigned to the site they are in, so we can comply with the new e911 regulations.

Hello, we are using a Poly CCX 600 desk phone with our Zoom Phone service as a receptionist. The rest of the office is using Poly CCX 400's except for 1 other Poly CCX 600 that's in the owner's office. The issue that we're having is that sporadically, when an outside call comes in on the main company number and the receptionist attempts to conduct a "Warm" or "Consultation" transfer to another extension in the office, a fast busy signal is received when the other extension is dialed. However, if you then attempt to do a "Blind" transfer to the same extension, the call goes through. This doesn't happen every time though. It may work 5 times in a row and then may not work a couple of times. Also, when attempting to do the "Warm" or "Consultation" transfers internally from extension to extension there's never a problem. In addition, if an outside call is received on any of the extensions other that the reception desk phone, the "Warm" or "Consultation" transfers work fine. Thank you fo

Dear Zoom community we have replaced our Cisco PBX with Zoom IP PBX 2 years ago.All is well. We would like to integrate our old and antiquated analog amplifier system (which has speakers through the building)with the Zoom phone system. Can you suggest an analog gateway OR analog output which we can use to send output as an RCA audio ? We would prefer to have an extension assigned to this analog output, so people in the Admin teamcan call it to send out Intercom announcements to the building. ThanksJK I attached a pic of my amplifier.

Hi  We migrated to Zoom Phone in Sept, and have had very few problems - generally very impressed.However, this last couple of weeks we're having intermittent issues transferring inbound external calls to other users when using our Poly desk phones (VVX601). They were all on the latest firmware 6.4.1.2361, but suspecting a recent update was to blame I've tried downgrading to 6.4.0.11527 but we're still having the same issue.  Blind transfer works, consultative/warm is hit and miss, when it fails there's a simple message on the sending phone of Transfer Failed. It appears to all work well on iOS/MacOS/Win10 apps, so I do suspect the Polys are to blame, but it wasn't an issue for the first three months.  No other changes have gone through on setup. Any help gratefully received. Craig  

I am trying to access registration data from a webinar we hosted back on 6-20-2020. 

Hi. I'm planning to install ZoomPhone on a large number of Windows Computers. I would like to configure the URL start-up setting for incoming calls in the MSI installer, but I could not find the item. (This URL -> https://support.zoom.us/hc/en-us/articles/360054844551-Launching-an-app-or-URL-during-inbound-calls ) Is there any other way to set it manually one by one after installing the Zoom Meeting Client?

I am unable to install zoom on my tablet and i don't know the reason for that,each time i try to install it from the app store it says this app can't be installed 

How do I make all of our voicemail boxes sync? We have 5-6 computers and a few phones that have access to shared voicemail boxes and when a voicemail is deleted by one device, it will still show as unread on all of the others.

Is there a way for me to get a report on phone users setting their phone to do not disturb or to not take call center calls?

Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure cellular service is enabled for calls and same with WiFi, upgraded to the latest version of the app, and it doesn't seem to make a difference if they are in the office, at home, or using WiFi or cellular data. Any help would be greatly appreciated. 

I have installed a Zoom phone system and the corporate directory is not displaying on the VVX311 poly phones.  What am i missing?  

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to test, zoom freezes. Could this be because the school's version is not the most up to date? This was happening before as well, I was able to restart and it would work. 

Hi everyone! Has anyone been able to activate the Video Greeting and Videomail features specified in this support article? https://support.zoom.us/hc/en-us/articles/4416947198861 I don't see the Policy to activate on the Zoom Portal, nor in the Desktop Client Settings for Phone. Craig

My team members are having reoccurring issues of their calls muting or dropping if they are still using their zoom phone app and go into safari to search for something. The only way they have found to fix this is by hanging up on the client and calling them back- this is not something sustainable for us. Any recommended solutions?

     I live in New Hampshire, but there is a client who lives in the US Virgin Islands (St. Croix). They want to join our meeting in the United States, but there is no international number for the US Virgin Islands. Does anyone know the international number that will create this link?

Ray Baum’s ActThe last deadline is fast approaching — Jan. 6, 202210DLC for SMSwhat are the requirements that need to be done today? Over the next few months, we will be reaching out with more information on how and when you can submit your registration.