Phone

I'm the Zoom phon esystem admin. We have only PolyVVx250 phones that, up to this point have worked properly. Over the last week or so I've noticed that the corporate directory is extremely slow. Yesterday morning when I got to work my phone told me I had two voicemails. When I accessed my VM messages there were none.  I rebooted my phone this morning and it's showing the two phantom VM's again. Anyone else experiencing this? Any suggestions to correct these issues?

I want to bring up @SteveHare1850 's previous topic asking for a place to see Zoom feature requests. I have the same thought today as I've submitted numerous feature requests to https://zoom.us/feed/,  and for all I know, they're never getting read nor is anything happening with them. Where can I find the status of feature requests I've submitted? Here is Steve's original post:https://community.zoom.com/t5/Phone-System/Feature-request-status/m-p/53278Here is his request quoted: "Is there any place we can go to see the status of feature requests?  I'm a new phone customer, and I've submitted about 7 or 8 requests to my dedicated support representative, and I

How does zoom sip interface with Audiocodes Gateway?

Hi,A few weeks ago I got a zoom error code 4101702 - of which is not an error code in the error code page on the Zoom website and my IT department can't seem to fix it (I'm on a business account but no one else is having the issue).Meetings work just fine.    My issue is that incoming calls that used to trigger the pop up that a call is coming, no longer happen (they just pop up in voicemail) and when I try to make an outgoing call - it "fails to connect" Anyone seen this error code before and know how I can fix it so I can take and make calls again? Thanks

Having switched from RingCentral to Zoom Phone, I am finding that I cannot manage users as well as I used to. Is there any way to manage all of the settings of a user's account, including their voicemail recording, how long their extension rings, call routing for their line, etc.? Seems that user management is just being able to switch permissions on and off, but I cant really configure a user's setup unless I use their credentials and log directly into their account.... is that true?

We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.Any suggestions?  ThanksJosh

Trying to get to the bottom of outbound caller ID - our main site is in the US, and we have created a site for the UK.  The only options we have for caller ID are the main site number (US number - not much good when you're in the UK), or hiding the caller ID.  Is there a way to use the users assigned phone number as the called ID?  I've tried adding a custom number, but the only option I get is to add an auto attendant from the US site.

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users will still be in bed. We still want calls to go to voicemail after hours and on weekends. Is it simply a case of ensuring users have their hours set up correctly and having one call queue with the spread of all possible working hours listed or am I missing something more efficient? There are also multiple places to enter Default Business Hours. Users, Auto receptionists, Company info etc. Is there one place that overrides them all, or do we ensure they're all set up? Any guidance will be greatly appreciated.

Do you know where can we check the available calling credits?  I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.

I have Outlook/Exchange integration enabled.  Is it possible to automatically mute incoming Zoom phone calls when my Teams/Outlook status is set to Busy, Meeting, DND, Focusing, and other?

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail box and listen to the voicemail messages which they can do however they want to be able to hear the voicemail message details like the date/time that the message was received. I've went thru the process to test and the system does not provide an option to listen to the voicemail message header. Is there a hidden option that the end-user can select to hear the header information? Or is there a setting somewhere that can be turned on to give the option of listening to the header information for a voicemail? Any information anyone could share with their experience on this issue would be greatly appreciated!

I cannot get this to work. There was no set up help from Zoom and you can't get them on the phone. I hate that auto receptionist crap that traps my callers with every incoming call. I hate the extension options, we don't have extensions in my office. The phone is supposed to ring and a live person picks up every time all the time in my office until this zoom phone has almost near killed my business and the personal touch we used to provide.   I'm trying to maneuver through this but it's been a week now and no help from Zoom.

We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process.  We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 contacts.  I am also an admin for the Zoom account but I cannot find if there is an admin permission that I need to check in order to remove these contacts.  Any help page I find on Zoom points me to the Contact Management section in my web portal but I don't even have that option, I can only see Personal Contacts.  Any help would be appreciated!

By Default it looks like Zoom put in the label of a button to be "Username Extension".  However some of the Yealink phones have smaller Line Key labels.  Is there a way to change it in the provisioning template to say something like "LineKey1.Label.<Ext Name>" Thanks!

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it showed me the color red around the clock on the top left side of iPhone (the color that shows whenever we do a screen recording). I wanted to ask if that means that the zoom recorded my screen sharing or it's just a color to remind me I'm screen sharing ? (and that it is NOT recording anything ?) I need to know this please.Thank you 🙂

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom.Any ideas why this is happening ? I dont see any setting for text message historyThanksAneik

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it?  It automatically wants to use Teams Voice but how do I get it to choose Zoom?  It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a  meeting or start an instant meeting.  

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail.   We don't want the voicemail to be attached to a particular user.   I can't seem to figure how to do this without attaching a user and device to it?   I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either.  Thanks for your help

Hi! I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted to know if anyone has ever used this capability? And also if it's necessary to purchase a "zoom approved" desk phone or if I can set it up on a laptop like the rest of the users have for their own personal lines. Any and all help/advise would be greatly appreciated.

I have my hours set up for the Auto Receptionist which works great.  During open hours the calls go to a call queue that rings several phones which works.  After hours go to the After hours receptionist and works great.My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?

Hello,  I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different.  I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call which is great, but for the purposes of being consistent on the reports I submit to management, I need the old report. 

Hello,My company is in the process of migrating over to Zoom phone.  We purchased a batch of Unlimited Calling Plan licenses,  Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses.  I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license.  However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR.  So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible.  Is that right?  Could I just set up 100 AR's with just internal extensions for free? The main reason for asking is that on our old system we have a lot of nested IVR's, some of the st

Hi All, I am new to Zoom and  our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls the Zoom app for 30 second before then trying the mobile.However when receiving external calls it always calls both numbers simultaneously. Is there a separate setting for this somewhere? 

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unless they VPN into the network.  If a user tries to disable this feature, the zoom client won't allow them to while the phone is unreachable.  I think that this control feature should be allowed to be easily be disabled (in the zoom client not the web ui) whether the phone is reachable or not (so the user can use their local zoom client).  Anyone else had this experience and how do we turn this conversation into a featu

Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem?  Does anyone have a legit solution to this major problem?