Skip to main content
Newcomer
August 10, 2022
Solved

Licensing for Auto Receptionists and Call Queues.

Hello,

My company is in the process of migrating over to Zoom phone.  We purchased a batch of Unlimited Calling Plan licenses,  Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses.  I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license.  However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR.  So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible.  Is that right?  Could I just set up 100 AR's with just internal extensions for free?

 

The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and deep (too much so, tbh), so I assumed I'd need to simplify them way down, to avoid paying $180 per year per AR in a multi-level IVR setup.  But now it seems that only the  top-level AR (with the phone number assigned) actually costs anything.  Am I missing something? 

    enielsenAnswer
    Creator III
    August 11, 2022

    I believe that is correct. Just like Zoom Phone users with "basic" licenses and no DIDs are unlimited as well.

    2 replies

    enielsenAnswer
    Creator III
    August 11, 2022

    I believe that is correct. Just like Zoom Phone users with "basic" licenses and no DIDs are unlimited as well.

    Translate
    FORE-Craig
    Expert
    Expert
    August 11, 2022

    Yes, that is correct. The Auto Receptionist will just use a Zoom Phone US/Canada Phone Numbers Subscription which in our case is just $5 a month. I don't know if that changes if you have the PowerPack and send/receive text messages using the A/R phone number. I would double-check with Zoom Billing Support to make sure.

     

    I hope that helps!

     

    Translate