Newcomer

Question

Zoom keeps logging me out

Forum|Forum|4 years ago
September 12, 2021
52 replies
273 views

Every so often - cant seem to find a specific timeframe - the Zoom Windows 10 desktop signs me out, this has happened twice in the middle of a meeting too, it is quite frustrating, anyone else experiencing this?

I do have Zoom installed on a second PC and my phone, but when this occurs, the PC is switched off and the phone (Android) doesnt have Zoom active.

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Q

qshoque

Newcomer

I'm not even switching between two devices and it keeps logging me out, too!
On the Mac OS app there is an option at login to "Keep me signed in". Every time I open a new meeting via a link in an Outlook event or a link that a coworker sends me on Slack, I get signed out and am in the meeting with no username, profile, picture, preset settings, etc. I wish my coworkers liked using Slack huddles as I've enjoyed using that in the past. This is pathetic.

S

Sofia-S

Newcomer

I will not care so much that logs me out of one device, IF was able to log i with the autofill like so many other programs do.

I can be logged in on my phone and one more device, but it throws me out as soon as I open my laptop's lid.

Get the AUTOFILL option back

Support response:

Upon checking, I see that you have the basic free subscription of Zoom and the level of technical support that you have is by checking our support page - support.zoom.us

Is there anything else I can help you with?

S

Sofia-S

Newcomer

I better get out of this support community because the following drive me crazy. I need solutions not ******

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D

dontSignMeOut

Newcomer

omg please fix this

A

arosedale

Newcomer

Is there anyone from Zoom monitoring this? If so, please let us know. Otherwise, we're complaining here, and no one who can do anything about it is even listening. This thread has been going on for two years now?!

D

dew215

Newcomer

2 years later this is still an ongoing topic that Zoom ignores. It's crazy. I'm being repeatedly logged out on my desktop, because I was at some point logged in on my laptop, which is not even with me and is off. What sense does that make?

I

iberkner

Newcomer

This is the most egregious issue for Zoom.

The zoom application is CONSTANTLY logging me out. I do use it across other devices, but once I log in, it should not log me out unless I EXPLICITLY log in on another device.

This is "ridiculous", annoying and for me makes the software almost not-usable.

If this is not resolved soon, I will recommend that we switch to another platform.

D

Dbrazelton

Newcomer

We are out. Transferring our phone lines to Openphone, switching to Slack for internal meetings at Google Meet for external.

I

iberkner

Newcomer

OK - so this issue for me was really bad, logging me out every 2 minutes.

As we are a paying customer, I opened a support ticket and the response was to go to my profile page and sign out of all devices.

This seemed to have resolved the issue - at least for me and I hope that this possible solution helps others.

As I'm writing this - for the firs time in months, my zoom login has perssisted > 10 minutes.

I'm also attaching an image showing where this feature is located in the zoom profile page in your web account.

This was the exact response (see below).

----------------------------------------------------------

Thanks for contacting Zoom Support! I hope this email finds you well and safe. My name is Blessy, and I am happy to assist!

My apologies that you are having problems with your account that keeps on logging out. Please allow me to help you with this.

In accordance with our guidelines, a user is allowed to be signed into Zoom on a single computer, one tablet, and one phone at any given time. If your user attempts to sign in on an additional device while already logged in on a device of the same type, the first device will be automatically logged out. This information is also outlined in our documentation here: Signing in to Zoom on multiple devices

To fix this, please go to your profile, Scroll down to the Sign In section and click on “Sign-out from all devices”.

I hope this helps answer your question. Please feel free to let me know if you need anything else!

M

maexio

Newcomer

This happens to me as well. It is ridiculous that a 'remote work' tool doesn't understand that its possible people work from two different 'computers' like an Office PC and a Laptop.
Why not get a single laptop for both? -> its not always an option for all use cases. Fix this please Zoom before you become as annoying as Teams.

J

Joe2044

Newcomer

I know a solution. Use Microsoft Teams. It is Free for personal use. It works on all devices with multiple accounts. Also, Slack and Discord.